<div dir="ltr"><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in">UCCX version: 10.6.1.11003-29 (ES02-11)<u></u><u></u></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in">CUCM Version: 11.5.1.15900-18</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in"><br></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in">caller--->xxxxxx7899--(cube)-->CUCM---->uccxTriggerAndApplication--->HelpDeskDevices---->all88xx phones---->calHandled</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in"><br></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in">upon answering the call drops, but not every call! Very challenging</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in"><br></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in">I imagine there are plenty of reasons why this is a thing, but in our case its hard to diagnose since no network changes are in effect nor have we changed configuration for the help desk.</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in"><br></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in">what are we seeing as the top 5 or 6 reasons or rather things to re-verify regarding the configuration.</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in"><br></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in">please advise</span></pre><div><br></div>-- <br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><font face="arial, helvetica, sans-serif">For immediate assistance please reach out to our IT help Desk 5033997899</font></div><div><font face="arial, helvetica, sans-serif">or visit our IT Help center, located here:</font></div><div><span style="font-family:arial,helvetica,sans-serif;font-size:small"><a href="https://projects.chemeketa.edu/servicedesk/customer/portals" target="_blank">https://projects.chemeketa.edu/servicedesk/customer/portals</a></span><br></div><div><br></div><div dir="ltr"><font face="arial, helvetica, sans-serif" size="4">Johnny Q</font></div><div dir="ltr"><span style="font-family:arial,helvetica,sans-serif;font-size:small">Voice Technology Analyst II</span></div><div dir="ltr"><span style="font-family:arial,helvetica,sans-serif;font-size:large">Chemeketa Community College</span><br></div><div dir="ltr"><div><span style="font-size:12.8px"><a href="mailto:Johnny.Q@chemeketa.edu" target="_blank">Johnny.Q@chemeketa.edu</a></span></div><div><font size="1"><span style="font-family:arial,helvetica,sans-serif">Building 22 Room 130</span><br></font></div><div><font face="arial, helvetica, sans-serif" size="1">Work 5033995294</font></div><div><font face="arial, helvetica, sans-serif" size="1">SIP 5035406689</font></div><div><span style="font-family:arial,helvetica,sans-serif;font-size:x-small">FAX 5033995549</span><br></div><div><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>