<div dir="ltr">Are you using external media resources  MTP's  (i.e. on the cube) or are you simply using the software MTP's on the CUCM ?<div><br></div><div>In my experience, I have seen a leg of the call from CUCM to UCCX via SIP provider invoke an MTP due to a DTMF Mismatch. </div><div><br></div><div>Then CUCM software MTP resources can randomly drop calls even when they have the capacity, which matches what you are stating. </div><div><br></div><div>If it was a codec mismatch I would imagine all calls would be dropped. </div><div><br></div><div>I would check software MTP services (System - > servicer parameter - > select active server - > Cisco IP Voice Media Streaming App (active) then the call count and run flag under Media termination point. </div><div><br></div><div>If this is enabled and you are not using external mtp resources this could be your issue. </div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jan 17, 2020 at 2:18 PM Jonatan Quezada <<a href="mailto:jonatan.quezada@chemeketa.edu">jonatan.quezada@chemeketa.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">outstanding, thank you all for insight on where maybe to look, or rather start looking.<div><br></div><div>ill see the CTI command from finess via logs, though yeah? ill have to set up capture I think.</div><div><br></div><div>for codec mismatches? Im setting those up on my cube, MediaResourcesInstance also on my cube?</div><div><br></div><div>MTP on the SIP trunk checked.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jan 17, 2020 at 2:09 PM Kent Roberts <<a href="mailto:kent@fredf.org" target="_blank">kent@fredf.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div>Remember, call drops is not a finesse issue.     Finesse is just a control piece for the user.    Look into  CUCM/ivr.    What is sending the disco request?    Should be carrier/IVR/or UCM.    Now if you see finesse send a CTI command to hang up the phone, thats a different issue.<div><br></div><div>Most of the time on answer drops can be a sign of codec mismatch.</div><div><br></div><div>Post some cucm logs, with call examples.<br><div><br><blockquote type="cite"><div>On Jan 17, 2020, at 2:52 PM, Nick Britt <<a href="mailto:nickolasjbritt@gmail.com" target="_blank">nickolasjbritt@gmail.com</a>> wrote:</div><br><div><div dir="ltr"><div>What's the call volume? is MTP required ticked on the CUCM SIP trunk?</div><div><br></div>In RTMT can you check your software MTP resources?</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jan 17, 2020 at 1:48 PM Jonatan Quezada <<a href="mailto:jonatan.quezada@chemeketa.edu" target="_blank">jonatan.quezada@chemeketa.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in">UCCX version: 10.6.1.11003-29 (ES02-11)<u></u><u></u></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in">CUCM Version: 11.5.1.15900-18</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in"><br></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in">caller--->xxxxxx7899--(cube)-->CUCM---->uccxTriggerAndApplication--->HelpDeskDevices---->all88xx phones---->calHandled</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in"><br></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in">upon answering the call drops, but not every call! Very challenging</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in"><br></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in">I imagine there are plenty of reasons why this is a thing, but in our case its hard to diagnose since no network changes are in effect nor have we changed configuration for the help desk.</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in"><br></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in">what are we seeing as the top 5 or 6 reasons or rather things to re-verify regarding the configuration.</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in"><br></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all"><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in">please advise</span></pre><div><br></div>-- <br><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><font face="arial, helvetica, sans-serif">For immediate assistance please reach out to our IT help Desk 5033997899</font></div><div><font face="arial, helvetica, sans-serif">or visit our IT Help center, located here:</font></div><div><span style="font-family:arial,helvetica,sans-serif;font-size:small"><a href="https://projects.chemeketa.edu/servicedesk/customer/portals" target="_blank">https://projects.chemeketa.edu/servicedesk/customer/portals</a></span><br></div><div><br></div><div dir="ltr"><font face="arial, helvetica, sans-serif" size="4">Johnny Q</font></div><div dir="ltr"><span style="font-family:arial,helvetica,sans-serif;font-size:small">Voice Technology Analyst II</span></div><div dir="ltr"><span style="font-family:arial,helvetica,sans-serif;font-size:large">Chemeketa Community College</span><br></div><div dir="ltr"><div><span style="font-size:12.8px"><a href="mailto:Johnny.Q@chemeketa.edu" target="_blank">Johnny.Q@chemeketa.edu</a></span></div><div><font size="1"><span style="font-family:arial,helvetica,sans-serif">Building 22 Room 130</span><br></font></div><div><font face="arial, helvetica, sans-serif" size="1">Work 5033995294</font></div><div><font face="arial, helvetica, sans-serif" size="1">SIP 5035406689</font></div><div><span style="font-family:arial,helvetica,sans-serif;font-size:x-small">FAX 5033995549</span><br></div><div><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr">- Nick<br></div>
_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></div></blockquote></div><br></div></div></blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><font face="arial, helvetica, sans-serif">For immediate assistance please reach out to our IT help Desk 5033997899</font></div><div><font face="arial, helvetica, sans-serif">or visit our IT Help center, located here:</font></div><div><span style="font-family:arial,helvetica,sans-serif;font-size:small"><a href="https://projects.chemeketa.edu/servicedesk/customer/portals" target="_blank">https://projects.chemeketa.edu/servicedesk/customer/portals</a></span><br></div><div><br></div><div dir="ltr"><font face="arial, helvetica, sans-serif" size="4">Johnny Q</font></div><div dir="ltr"><span style="font-family:arial,helvetica,sans-serif;font-size:small">Voice Technology Analyst II</span></div><div dir="ltr"><span style="font-family:arial,helvetica,sans-serif;font-size:large">Chemeketa Community College</span><br></div><div dir="ltr"><div><span style="font-size:12.8px"><a href="mailto:Johnny.Q@chemeketa.edu" target="_blank">Johnny.Q@chemeketa.edu</a></span></div><div><font size="1"><span style="font-family:arial,helvetica,sans-serif">Building 22 Room 130</span><br></font></div><div><font face="arial, helvetica, sans-serif" size="1">Work 5033995294</font></div><div><font face="arial, helvetica, sans-serif" size="1">SIP 5035406689</font></div><div><span style="font-family:arial,helvetica,sans-serif;font-size:x-small">FAX 5033995549</span><br></div><div><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature">- Nick<br></div>