<html><head><meta http-equiv="Content-Type" content="text/html; charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Remember, call drops is not a finesse issue. Finesse is just a control piece for the user. Look into CUCM/ivr. What is sending the disco request? Should be carrier/IVR/or UCM. Now if you see finesse send a CTI command to hang up the phone, thats a different issue.<div class=""><br class=""></div><div class="">Most of the time on answer drops can be a sign of codec mismatch.</div><div class=""><br class=""></div><div class="">Post some cucm logs, with call examples.<br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Jan 17, 2020, at 2:52 PM, Nick Britt <<a href="mailto:nickolasjbritt@gmail.com" class="">nickolasjbritt@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class=""><div class="">What's the call volume? is MTP required ticked on the CUCM SIP trunk?</div><div class=""><br class=""></div>In RTMT can you check your software MTP resources?</div><br class=""><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jan 17, 2020 at 1:48 PM Jonatan Quezada <<a href="mailto:jonatan.quezada@chemeketa.edu" class="">jonatan.quezada@chemeketa.edu</a>> wrote:<br class=""></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr" class=""><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class="">UCCX version: 10.6.1.11003-29 (ES02-11)<u class=""></u><u class=""></u></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class="">CUCM Version: 11.5.1.15900-18</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class=""><br class=""></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class="">caller--->xxxxxx7899--(cube)-->CUCM---->uccxTriggerAndApplication--->HelpDeskDevices---->all88xx phones---->calHandled</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class=""><br class=""></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class="">upon answering the call drops, but not every call! Very challenging</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class=""><br class=""></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class="">I imagine there are plenty of reasons why this is a thing, but in our case its hard to diagnose since no network changes are in effect nor have we changed configuration for the help desk.</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class=""><br class=""></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class="">what are we seeing as the top 5 or 6 reasons or rather things to re-verify regarding the configuration.</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class=""><br class=""></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class="">please advise</span></pre><div class=""><br class=""></div>-- <br class=""><div dir="ltr" class=""><div dir="ltr" class=""><div class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div class=""><font face="arial, helvetica, sans-serif" class="">For immediate assistance please reach out to our IT help Desk 5033997899</font></div><div class=""><font face="arial, helvetica, sans-serif" class="">or visit our IT Help center, located here:</font></div><div class=""><span style="font-family:arial,helvetica,sans-serif;font-size:small" class=""><a href="https://projects.chemeketa.edu/servicedesk/customer/portals" target="_blank" class="">https://projects.chemeketa.edu/servicedesk/customer/portals</a></span><br class=""></div><div class=""><br class=""></div><div dir="ltr" class=""><font face="arial, helvetica, sans-serif" size="4" class="">Johnny Q</font></div><div dir="ltr" class=""><span style="font-family:arial,helvetica,sans-serif;font-size:small" class="">Voice Technology Analyst II</span></div><div dir="ltr" class=""><span style="font-family:arial,helvetica,sans-serif;font-size:large" class="">Chemeketa Community College</span><br class=""></div><div dir="ltr" class=""><div class=""><span style="font-size:12.8px" class=""><a href="mailto:Johnny.Q@chemeketa.edu" target="_blank" class="">Johnny.Q@chemeketa.edu</a></span></div><div class=""><font size="1" class=""><span style="font-family:arial,helvetica,sans-serif" class="">Building 22 Room 130</span><br class=""></font></div><div class=""><font face="arial, helvetica, sans-serif" size="1" class="">Work 5033995294</font></div><div class=""><font face="arial, helvetica, sans-serif" size="1" class="">SIP 5035406689</font></div><div class=""><span style="font-family:arial,helvetica,sans-serif;font-size:x-small" class="">FAX 5033995549</span><br class=""></div><div class=""><br class=""></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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