<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Additional to Nicks’ response…. Check the SIP configuration and make sure that you have BEST Effort MTP enabled. That way if it needs the MTP and it can’t get one, DTMF might not work, but your call remains.<div class=""><br class=""></div><div class="">Also, I have seen this with Delayed/Early offer on some setups and phones. We had to force early offer to resolve it. (But that could be what a carrier is doing as well)</div><div class=""><br class=""></div><div class=""><br class=""></div><div class="">ALSO!!!</div><div class=""><br class=""></div><div class="">If this is a new setup…. Check the codec order!!!</div><div class=""><br class=""></div><div class="">When we set ours up, G711 was perferred, but when the carrier sent a G729 call it term’d. We were forced to swap the codec order to resolve. (This was 8 years ago, and things have gotten better, but…)</div><div class=""><br class=""></div><div class=""><br class=""></div><div class="">DEBUG CCSIP MESSAGING is your friend on the cube…. Don’t use debug ccsip all, if can really mess things up at the CPU side.</div><div class=""><br class=""></div><div class=""><br class=""></div><div class="">CUCM logs to your trunk should tell you what’s going on.</div><div class=""><br class=""></div><div class=""><br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Jan 17, 2020, at 3:30 PM, Nick Britt <<a href="mailto:nickolasjbritt@gmail.com" class="">nickolasjbritt@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class="">Are you using external media resources MTP's (i.e. on the cube) or are you simply using the software MTP's on the CUCM ?<div class=""><br class=""></div><div class="">In my experience, I have seen a leg of the call from CUCM to UCCX via SIP provider invoke an MTP due to a DTMF Mismatch. </div><div class=""><br class=""></div><div class="">Then CUCM software MTP resources can randomly drop calls even when they have the capacity, which matches what you are stating. </div><div class=""><br class=""></div><div class="">If it was a codec mismatch I would imagine all calls would be dropped. </div><div class=""><br class=""></div><div class="">I would check software MTP services (System - > servicer parameter - > select active server - > Cisco IP Voice Media Streaming App (active) then the call count and run flag under Media termination point. </div><div class=""><br class=""></div><div class="">If this is enabled and you are not using external mtp resources this could be your issue. </div><div class=""><br class=""></div></div><br class=""><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jan 17, 2020 at 2:18 PM Jonatan Quezada <<a href="mailto:jonatan.quezada@chemeketa.edu" class="">jonatan.quezada@chemeketa.edu</a>> wrote:<br class=""></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr" class="">outstanding, thank you all for insight on where maybe to look, or rather start looking.<div class=""><br class=""></div><div class="">ill see the CTI command from finess via logs, though yeah? ill have to set up capture I think.</div><div class=""><br class=""></div><div class="">for codec mismatches? Im setting those up on my cube, MediaResourcesInstance also on my cube?</div><div class=""><br class=""></div><div class="">MTP on the SIP trunk checked.</div></div><br class=""><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jan 17, 2020 at 2:09 PM Kent Roberts <<a href="mailto:kent@fredf.org" target="_blank" class="">kent@fredf.org</a>> wrote:<br class=""></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="">Remember, call drops is not a finesse issue. Finesse is just a control piece for the user. Look into CUCM/ivr. What is sending the disco request? Should be carrier/IVR/or UCM. Now if you see finesse send a CTI command to hang up the phone, thats a different issue.<div class=""><br class=""></div><div class="">Most of the time on answer drops can be a sign of codec mismatch.</div><div class=""><br class=""></div><div class="">Post some cucm logs, with call examples.<br class=""><div class=""><br class=""><blockquote type="cite" class=""><div class="">On Jan 17, 2020, at 2:52 PM, Nick Britt <<a href="mailto:nickolasjbritt@gmail.com" target="_blank" class="">nickolasjbritt@gmail.com</a>> wrote:</div><br class=""><div class=""><div dir="ltr" class=""><div class="">What's the call volume? is MTP required ticked on the CUCM SIP trunk?</div><div class=""><br class=""></div>In RTMT can you check your software MTP resources?</div><br class=""><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jan 17, 2020 at 1:48 PM Jonatan Quezada <<a href="mailto:jonatan.quezada@chemeketa.edu" target="_blank" class="">jonatan.quezada@chemeketa.edu</a>> wrote:<br class=""></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr" class=""><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class="">UCCX version: 10.6.1.11003-29 (ES02-11)<u class=""></u><u class=""></u></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class="">CUCM Version: 11.5.1.15900-18</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class=""><br class=""></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class="">caller--->xxxxxx7899--(cube)-->CUCM---->uccxTriggerAndApplication--->HelpDeskDevices---->all88xx phones---->calHandled</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class=""><br class=""></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class="">upon answering the call drops, but not every call! Very challenging</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class=""><br class=""></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class="">I imagine there are plenty of reasons why this is a thing, but in our case its hard to diagnose since no network changes are in effect nor have we changed configuration for the help desk.</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class=""><br class=""></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class="">what are we seeing as the top 5 or 6 reasons or rather things to re-verify regarding the configuration.</span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class=""><br class=""></span></pre><pre style="white-space:pre-wrap;margin:0in 0in 0.0001pt;font-size:10pt;font-family:"Courier New";background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;word-break:break-all" class=""><span style="font-size:11pt;font-family:Calibri,sans-serif;border:1pt none windowtext;padding:0in" class="">please advise</span></pre><div class=""><br class=""></div>-- <br class=""><div dir="ltr" class=""><div dir="ltr" class=""><div class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div class=""><font face="arial, helvetica, sans-serif" class="">For immediate assistance please reach out to our IT help Desk 5033997899</font></div><div class=""><font face="arial, helvetica, sans-serif" class="">or visit our IT Help center, located here:</font></div><div class=""><span style="font-family:arial,helvetica,sans-serif;font-size:small" class=""><a href="https://projects.chemeketa.edu/servicedesk/customer/portals" target="_blank" class="">https://projects.chemeketa.edu/servicedesk/customer/portals</a></span><br class=""></div><div class=""><br class=""></div><div dir="ltr" class=""><font face="arial, helvetica, sans-serif" size="4" class="">Johnny Q</font></div><div dir="ltr" class=""><span style="font-family:arial,helvetica,sans-serif;font-size:small" class="">Voice Technology Analyst II</span></div><div dir="ltr" class=""><span style="font-family:arial,helvetica,sans-serif;font-size:large" class="">Chemeketa Community College</span><br class=""></div><div dir="ltr" class=""><div class=""><span style="font-size:12.8px" class=""><a href="mailto:Johnny.Q@chemeketa.edu" target="_blank" class="">Johnny.Q@chemeketa.edu</a></span></div><div class=""><font size="1" class=""><span style="font-family:arial,helvetica,sans-serif" class="">Building 22 Room 130</span><br class=""></font></div><div class=""><font face="arial, helvetica, sans-serif" size="1" class="">Work 5033995294</font></div><div class=""><font face="arial, helvetica, sans-serif" size="1" class="">SIP 5035406689</font></div><div class=""><span style="font-family:arial,helvetica,sans-serif;font-size:x-small" class="">FAX 5033995549</span><br class=""></div><div class=""><br class=""></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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</blockquote></div><br clear="all" class=""><div class=""><br class=""></div>-- <br class=""><div dir="ltr" class="">- Nick<br class=""></div>
_______________________________________________<br class="">cisco-voip mailing list<br class=""><a href="mailto:cisco-voip@puck.nether.net" target="_blank" class="">cisco-voip@puck.nether.net</a><br class=""><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" class="">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br class=""></div></blockquote></div><br class=""></div></div></blockquote></div><br clear="all" class=""><div class=""><br class=""></div>-- <br class=""><div dir="ltr" class=""><div dir="ltr" class=""><div class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class=""><div class=""><font face="arial, helvetica, sans-serif" class="">For immediate assistance please reach out to our IT help Desk 5033997899</font></div><div class=""><font face="arial, helvetica, sans-serif" class="">or visit our IT Help center, located here:</font></div><div class=""><span style="font-family:arial,helvetica,sans-serif;font-size:small" class=""><a href="https://projects.chemeketa.edu/servicedesk/customer/portals" target="_blank" class="">https://projects.chemeketa.edu/servicedesk/customer/portals</a></span><br class=""></div><div class=""><br class=""></div><div dir="ltr" class=""><font face="arial, helvetica, sans-serif" size="4" class="">Johnny Q</font></div><div dir="ltr" class=""><span style="font-family:arial,helvetica,sans-serif;font-size:small" class="">Voice Technology Analyst II</span></div><div dir="ltr" class=""><span style="font-family:arial,helvetica,sans-serif;font-size:large" class="">Chemeketa Community College</span><br class=""></div><div dir="ltr" class=""><div class=""><span style="font-size:12.8px" class=""><a href="mailto:Johnny.Q@chemeketa.edu" target="_blank" class="">Johnny.Q@chemeketa.edu</a></span></div><div class=""><font size="1" class=""><span style="font-family:arial,helvetica,sans-serif" class="">Building 22 Room 130</span><br class=""></font></div><div class=""><font face="arial, helvetica, sans-serif" size="1" class="">Work 5033995294</font></div><div class=""><font face="arial, helvetica, sans-serif" size="1" class="">SIP 5035406689</font></div><div class=""><span style="font-family:arial,helvetica,sans-serif;font-size:x-small" class="">FAX 5033995549</span><br class=""></div><div class=""><br class=""></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
</blockquote></div><br clear="all" class=""><div class=""><br class=""></div>-- <br class=""><div dir="ltr" class="gmail_signature">- Nick<br class=""></div>
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