<div dir="ltr">So, it's working with your modifications now?</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Jan 29, 2020 at 9:21 AM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal">Perfect, I have the session/enterprise stuff from the original setup so I’ve just split the first script in two and added the trigger steps in the right spots.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks!<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<div><table cellpadding="0" cellspacing="0" border="0" style="width:100%"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td style="padding:0px 10px 0px 0px"> </td><td align="left" style="padding:10px 0px 10px 10px;vertical-align:middle"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px;line-height:normal"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:middle"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px"><tbody><tr style="font-size:14.67px;color:rgb(243,128,11);font-style:normal;font-weight:700;white-space:nowrap"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">Matthew Loraditch<span style="font-family:remialcxesans;font-size:1px;color:rgb(255,255,255);line-height:1px"></span></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(128,128,128);font-style:normal;font-weight:700;white-space:nowrap"><tbody><tr style="font-size:14.67px"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">Sr. Network Engineer</td></tr></tbody></table></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="padding:10px 0px 0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(128,128,128);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:14.67px"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:rgb(243,128,11)">p:</span> <a href="tel:443.541.1518" id="gmail-m_-3014862324956001130LPlnk689713" style="text-decoration:none;color:rgb(128,128,128)" target="_blank"><strong style="font-weight:400">443.541.1518</strong></a></td></tr></tbody></table></td></tr></tbody></table></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(128,128,128);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:14.67px"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:rgb(243,128,11)">w:</span> <a href="http://www.heliontechnologies.com/" id="gmail-m_-3014862324956001130LPlnk689713" style="text-decoration:none;color:rgb(128,128,128)" target="_blank"><strong style="font-weight:400">www.heliontechnologies.com</strong></a></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"> | </td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:rgb(243,128,11)">e:</span> <a href="mailto:MLoraditch@heliontechnologies.com" id="gmail-m_-3014862324956001130LPlnk689713" style="text-decoration:none;color:rgb(128,128,128)" target="_blank"><strong style="font-weight:400">MLoraditch@heliontechnologies.com</strong></a></td></tr></tbody></table></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:middle"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;line-height:normal"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:bottom"><a href="http://www.heliontechnologies.com/" id="gmail-m_-3014862324956001130LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:16ff1e5cd2783814d158" width="300" height="75" border="0" title="Helion Technologies" alt="Helion Technologies" style="width: 300px; 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<p class="MsoNormal"><b>From:</b> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>
<br>
<b>Sent:</b> Wednesday, January 29, 2020 10:18 AM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>><br>
<b>Cc:</b> Johnson, Tim <<a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a>>; Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] HTTP Response for HTTP Triggered Script<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal" style="line-height:12pt;background:rgb(255,235,156)"><span style="font-size:10pt;color:rgb(156,101,0)">[EXTERNAL]</span><span style="font-size:10pt;color:black"><u></u><u></u></span></p>
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<p class="MsoNormal">Just the synchronous radio button on the trigger step, you want async, so you can end your http script quickly for the benefit of your web server guy.
<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">The rest will be the context tab, where you'll pass any form data you collected about the user (i.e., name, number, email, etc.)<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">From that point forward the two remaining apps (init and q) can share that data by way of the Contact variable you'll create with the Place Call step. That Contact is the same Contact as the Triggering Contact in the Q script, and therefore,
any Session or Enterprise data you store in one, will be accessible by the other.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Wed, Jan 29, 2020 at 7:34 AM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Re the Trigger Application/Get Trigger Info steps, outside of the variables I’m passing on the context tab, does anything on the general tab of get trigger info matter?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">I don’t see why I’d need to store any of that data for my purposes?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><b><span style="color:rgb(243,128,11)">Matthew Loraditch</span></b><b><span style="font-size:1pt;font-family:remialcxesans,serif;color:white"></span></b><b><span style="color:rgb(243,128,11)"><u></u><u></u></span></b></p>
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<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<u></u><u></u></span></b></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:gray"> | <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><b>From:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>
<br>
<b>Sent:</b> Tuesday, January 28, 2020 4:15 PM<br>
<b>To:</b> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>><br>
<b>Cc:</b> Johnson, Tim <<a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a>>; Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> RE: [cisco-voip] HTTP Response for HTTP Triggered Script<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">That sounds like way more fun than I’m willing to have!<u></u><u></u></p>
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<p class="MsoNormal"><b><span style="color:rgb(243,128,11)">Matthew Loraditch</span></b><b><span style="font-size:1pt;font-family:remialcxesans,serif;color:white"></span></b><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:gray"> | </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>
<br>
<b>Sent:</b> Tuesday, January 28, 2020 3:59 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>><br>
<b>Cc:</b> Johnson, Tim <<a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a>>; Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] HTTP Response for HTTP Triggered Script<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<span style="font-size:10pt;color:rgb(156,101,0)">[EXTERNAL]</span><u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">I mean, you could probably contain it all in a single app script and by inspecting the triggering events/data, figure out which phase you're on.
<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">E.g., If trigger is HTTP Trigger then Phase 1; If Trigger is JTAPI extension 1000, then Phase 3, else Phase 2<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">There's probably something to be concerned about when it comes to packing so much into such a small space, and troubleshooting issues might be harder, but I bet its achievable.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">On Tue, Jan 28, 2020 at 9:40 AM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">So basically I need 3 separate applications. The HTTP Trigger to take the input then pass the input to another application that then places the call into the queue that’s in a third
application.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><b><span style="color:rgb(243,128,11)">Matthew Loraditch</span></b><b><span style="font-size:1pt;font-family:remialcxesans,serif;color:white"></span></b><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer</span></b><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:gray"> | </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><a href="http://www.heliontechnologies.com/" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="300" height="75" style="width: 3.125in; height: 0.7812in;" id="gmail-m_-3014862324956001130gmail-m_-3191611800268602542Picture_x0020_1" src="cid:16ff1e5cd279374b65" alt="Helion Technologies"></span></a><u></u><u></u></p>
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<a href="https://facebook.com/heliontech" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-3014862324956001130gmail-m_-3191611800268602542Picture_x0020_2" src="cid:16ff1e5cd265b16b21" alt="Facebook"></span></a><u></u><u></u></p>
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<a href="https://twitter.com/heliontech" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-3014862324956001130gmail-m_-3191611800268602542Picture_x0020_3" src="cid:16ff1e5cd27692e332" alt="Twitter"></span></a><u></u><u></u></p>
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<a href="https://www.linkedin.com/company/helion-technologies" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-3014862324956001130gmail-m_-3191611800268602542Picture_x0020_4" src="cid:16ff1e5cd277745b43" alt="LinkedIn"></span></a><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:1pt"><img border="0" width="400" height="147" style="width: 4.1666in; height: 1.5312in;" id="gmail-m_-3014862324956001130gmail-m_-3191611800268602542Picture_x0020_5" src="cid:16ff1e5cd278546ed4"></span><u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>
<br>
<b>Sent:</b> Tuesday, January 28, 2020 10:24 AM<br>
<b>To:</b> Johnson, Tim <<a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a>><br>
<b>Cc:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>; Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] HTTP Response for HTTP Triggered Script<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal" style="line-height:12pt;background:rgb(255,235,156)">
<span style="font-size:10pt;color:rgb(156,101,0)">[EXTERNAL]</span><u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Tim is correct: this is normal from my experience too.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">I feel partly responsible for your woes, since I think you found that solution from me pointing out the script repository online.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Thinking about it some more, I think I would have the HTTP Triggered Application use the Trigger Application step in async mode, to start the initial callback feature, and then
it can just End almost immediately.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">I through together this quick and dirty MS Paint representation of it:<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><img border="0" width="789" height="276" style="width: 8.2187in; height: 2.875in;" id="gmail-m_-3014862324956001130gmail-m_-3191611800268602542gmail-m_2740304656427759527Picture_x0020_1" src="cid:16ff1e5cd27a18c376"><u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">There's like a dozen ways to solve this, and this is just one of them. Some details are left out of the drawing on purpose, so if you get stuck, let's keep this thread going.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">On Tue, Jan 28, 2020, 7:14 AM Johnson, Tim <<a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">As far as my experience, this is “normal” for UCCX. Yes, I believe the request stays open until the script ends. I believe we opened up a TAC case about it a year or two ago but
I don’t believe it went anywhere.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Tuesday, January 28, 2020 8:06 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] HTTP Response for HTTP Triggered Script<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Got the following comment from the developer who is writing an app that will queue a call via http trigger:<u></u><u></u></p>
<p class="MsoNormal"><i>It seems like the MobileApp integration is accepting my request, spits back some HTML, but the HTTP request remains open until the queued call is answered.</i><u></u><u></u></p>
<p class="MsoNormal"><i> </i><u></u><u></u></p>
<p class="MsoNormal"><i>Ideally, that HTTP request would be closed with a successful HTTP status code (e.g. HTTP 200) when the call was queued, so that I can report back to the user that they can wait
for a callback. </i><u></u><u></u></p>
<p class="MsoNormal"><i> </i><u></u><u></u></p>
<p class="MsoNormal">I understand his problem, but I see no way of fixing it. The send http response command doesn’t seem to have any settings but the doc sent back. Is this normal behavior or can
I do something with the doc being sent back to make it work?<u></u><u></u></p>
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<p class="MsoNormal"><b><span style="color:rgb(243,128,11)">Matthew Loraditch</span></b><b><span style="font-size:1pt;font-family:remialcxesans,serif;color:white"></span></b><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer</span></b><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">p:</span><span style="color:gray"> </span><a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">w:</span><span style="color:gray"> </span><a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:gray"> | </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">e:</span><span style="color:gray"> </span><a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><u></u><u></u></p>
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