<div><pre style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:10pt">According to the </span><span style="font-size:10pt">Cisco Headset 500 Series User Guide our SW Versions should be ok.</span></pre><pre style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:10pt"><br></span></pre><pre style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:10pt">Here a description what I did to start conferencing:</span></pre><pre style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:10pt">You are in a call with your headset, then place the guest headset on the base (there is a sound on the primary headset), press Call button on the primary headset to enable the guest headset to join (there is a sound confirming the join and the second LED flashes, but after ~10 sec there is another sound and all of the LEDs are on).</span></pre><pre style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:10pt">The conferencing is not established. </span></pre><pre style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:10pt"> </span></pre><pre style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:10pt">According to the Cisco Headset 500 Series User Guide, this should work:</span></pre><pre style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:10pt"> <a href="https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/Headsets/English/userguide/h56x_b_cisco-500-series-user-guide/h56x_b_cisco-500-series-user-guide_chapter_00.html" target="_blank" title="https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/Headsets/English/userguide/h56x_b_cisco-500-series-user-guide/h56x_b_cisco-500-series-user-guide_chapter_00.html" style="color:purple">https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/Headsets/English/userguide/h56x_b_cisco-500-series-user-guide/h56x_b_cisco-500-series-user-guide_chapter_00.html</a></span></pre><pre style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:10pt"> </span></pre><pre style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:10pt">IP Phone model: 8851</span></pre><pre style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:10pt">CUCM 10.5.2.11900-3,</span></pre><pre style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:10pt">IP phone firmware: sip88xx.12-5-1SR2-2</span></pre><pre style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span lang="EN-US" style="font-size:10pt">Headset firmware: 2-0-0001-10</span></pre></div><div dir="auto"><br></div><div dir="auto">Regards, Reto</div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">Jason Aarons (Americas) <jason.aarons@global.ntt> schrieb am Fr. 31. Jan. 2020 um 15:14:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal">Did you run latest device pack and upgrade 8851 firmware, does it match min in release notes etc?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Reto Gassmann<br>
<b>Sent:</b> Friday, January 31, 2020 8:35 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Cisco Headset with Multibase unregister/ reregister to IP Phone<u></u><u></u></p>
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<p class="MsoNormal">Hello all<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">We have new Cisco Headset 562 with Multibase (Fw 2-0-0001-10) connected to 8851 with USB. (CUCM is 10.5)<u></u><u></u></p>
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<p class="MsoNormal">Randomly the base disconnects from the phone and registers right after. That happens when I put the headset back to the base, sometimes if I switch on the desklight or if I put the notebook into the dockingstation. We also have users who
reported that the disconnect / connect happens during a phonecall.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Has anyone els problems with the new Cisco Headset?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">We also have issues with conferencing (joining other headsets to the base for coaching) that the second headset can not connect / join the call or delays in picking up the call if I use CTI (eg finesse). It takes up to two seconds for the
sound to be heard on the headset.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Thanks for feedback<u></u><u></u></p>
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<p class="MsoNormal">Regards Reto<u></u><u></u></p>
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<span style="color:white">itevomcid</span> <u></u><u></u></p>
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