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hi Charles</div>
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ntp issue resolved, when i go to uccx serviceability the response is fast but not application page or unified serviceability page. software is installed on Cisco UC high density server so shouldnt be an issue. i can download and install rtmt because of license
issue. i will do it once i sort out license issue.</div>
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when the second uccx is powered off, following is replication servers status page</div>
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<img size="52781" contenttype="image/png" unselectable="on" tabindex="-1" style="max-width: 100%; user-select: none;" data-outlook-trace="F:1|T:1" src="cid:4ca574ee-59ba-4bd4-87ee-33ec120f9797"><br>
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<span>admin:utils diagnose test<br>
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<div>Log file: platform/log/diag4.log<br>
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<div>Starting diagnostic test(s)<br>
</div>
<div>===========================<br>
</div>
<div>test - disk_space : Passed (available: 8409 MB, used: 17621 MB)<br>
</div>
<div>skip - disk_files : This module must be run directly and off hours<br>
</div>
<div>test - service_manager : Passed<br>
</div>
<div>test - tomcat : Passed<br>
</div>
<div>test - tomcat_deadlocks : Passed<br>
</div>
<div>test - tomcat_keystore : Passed<br>
</div>
<div>test - tomcat_connectors : Passed<br>
</div>
<div>test - tomcat_threads : Passed<br>
</div>
<div>test - tomcat_memory : Passed<br>
</div>
<div>test - tomcat_sessions : Passed<br>
</div>
<div>skip - tomcat_heapdump : This module must be run directly and off hours<br>
</div>
<div>test - validate_network : Error, intra-cluster communication is broken, unable to connect to [10.10.160.109]<br>
</div>
<div>test - raid : Passed<br>
</div>
<div>test - system_info : Passed (Collected system information in diagnostic log)<br>
</div>
<div>test - ntp_reachability : Passed<br>
</div>
<div>test - ntp_clock_drift : Passed<br>
</div>
<div>test - ntp_stratum : Passed<br>
</div>
<div>skip - sdl_fragmentation : This module must be run directly and off hours<br>
</div>
<div>skip - sdi_fragmentation : This module must be run directly and off hours<br>
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<div>Diagnostics Completed<br>
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<div> The final output will be in Log file: platform/log/diag4.log<br>
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<div> Please use 'file view activelog platform/log/diag4.log' command to see the output<br>
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<span></span><br>
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Regards</div>
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Naray</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Charles Goldsmith <w@woka.us><br>
<b>Sent:</b> Tuesday, February 4, 2020 8:19 AM<br>
<b>To:</b> naresh rathore <nareh84@hotmail.com><br>
<b>Cc:</b> cisco-voip@puck.nether.net <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] uccx browser response slow when redundant uccx is down</font>
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<div dir="ltr">Best practices is to have an NTP of stratum 4 or lower, but I wouldn't think it would cause a slow down. Your cluster is having issues, so resolve that, just causing more work on your system if all tests aren't good.
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<div>Are you on supported hardware? Does RTMT have any alerts that would be pertinent?</div>
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<div dir="ltr" class="x_gmail_attr">On Mon, Feb 3, 2020 at 9:17 PM naresh rathore <<a href="mailto:nareh84@hotmail.com">nareh84@hotmail.com</a>> wrote:<br>
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<blockquote class="x_gmail_quote" style="margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204,204,204); padding-left:1ex">
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hi</div>
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I did fresh installation of uccx1 and 2. currently demo license is expired and i am sorting that out but whenever i shutdown one of the uccx. the browser response of the powered on UCCX is very very slow. UCCX version is 12. can it be because of ntp?</div>
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<span>admin:utils diagnose test<br>
</span>
<div><br>
</div>
<div>Log file: platform/log/diag1.log<br>
</div>
<div><br>
</div>
<div>Starting diagnostic test(s)<br>
</div>
<div>===========================<br>
</div>
<div>test - disk_space : Passed (available: 8409 MB, used: 17621 MB)<br>
</div>
<div>skip - disk_files : This module must be run directly and off hours<br>
</div>
<div>test - service_manager : Passed<br>
</div>
<div>test - tomcat : Passed<br>
</div>
<div>test - tomcat_deadlocks : Passed<br>
</div>
<div>test - tomcat_keystore : Passed<br>
</div>
<div>test - tomcat_connectors : Passed<br>
</div>
<div>test - tomcat_threads : Passed<br>
</div>
<div>test - tomcat_memory : Passed<br>
</div>
<div>test - tomcat_sessions : Passed<br>
</div>
<div>skip - tomcat_heapdump : This module must be run directly and off hours<br>
</div>
<div>test - validate_network : Error, intra-cluster communication is broken, unable to connect to [10.10.160.109]<br>
</div>
<div>test - raid : Passed<br>
</div>
<div>test - system_info : Passed (Collected system information in diagnostic log)<br>
</div>
<div>test - ntp_reachability : Passed<br>
</div>
<div>test - ntp_clock_drift : Passed<br>
</div>
<div>test - ntp_stratum : Failed<br>
</div>
<div>The reference NTP server is a stratum 5 clock.<br>
</div>
<div>NTP servers with stratum 5 or worse clocks are deemed unreliable.<br>
</div>
<div>Please consider using an NTP server with better stratum level.<br>
</div>
<div><br>
</div>
<div>Please use OS Admin GUI to add/delete NTP servers.<br>
</div>
<div><br>
</div>
<div>skip - sdl_fragmentation : This module must be run directly and off hours<br>
</div>
<div>skip - sdi_fragmentation : This module must be run directly and off hours<br>
</div>
<div><br>
</div>
<div>Diagnostics Completed<br>
</div>
<div><br>
</div>
<div><br>
</div>
<div> The final output will be in Log file: platform/log/diag1.log<br>
</div>
<div><br>
</div>
<div><br>
</div>
<div> Please use 'file view activelog platform/log/diag1.log' command to see the output<br>
</div>
<div><br>
</div>
<div>admin:<br>
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<span></span><br>
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Regards</div>
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Naray</div>
</div>
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