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Totally see your point.
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<div>While I guess it may be a possibility, TAC has never, in my experience, come close to digging that deep to look for an exit from a support request (which is conceivably why they would look that deep since it poses no functional risk). In my 20+ years of
experience with TAC and Cisco, as long as the “thing” is under a support contract, TAC is far more willing to assist you than to look for an exit.<br>
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<div dir="ltr">Sent from my iPhone</div>
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<blockquote type="cite">On Feb 6, 2020, at 12:42, Charles Goldsmith <w@woka.us> wrote:<br>
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<div dir="ltr">Agreed, but I've never done this for a customer, and here is my reasoning. From my understanding, when you install/upgrade, the md5 of the iso used is written into the logs or a file on the system. If TAC were so inclined, they could tell if
you installed from valid media or not.
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<div>Granted, I've had TAC supplied bootable media fail the media test and not match md5, but was cleared in writing to use it.</div>
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<div>I've never had TAC check my files before, but there is always the possibility.</div>
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<div>PUT can be a bit delayed (at least it has been for me), but never more than about 24 hours. Seems we get most orders in within 12 - 18 hours.</div>
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<div dir="ltr" class="gmail_attr">On Thu, Feb 6, 2020 at 11:17 AM Ryan Huff <<a href="mailto:ryanhuff@outlook.com">ryanhuff@outlook.com</a>> wrote:<br>
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<div dir="auto">I can handle the bootable issue far faster and more efficiently than the PUT process can, which is one of the reasons why I’ve found PUT to not be super useful to me.<br>
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<blockquote type="cite">On Feb 6, 2020, at 11:33, Pawlowski, Adam <<a href="mailto:ajp26@buffalo.edu" target="_blank">ajp26@buffalo.edu</a>> wrote:<br>
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">As far as I know, ordering from PUT creates a sales order number that is used for entitlement when migrating your licenses. It also gives you a bootable ISO
or should.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Nick via cisco-voip<br>
<b>Sent:</b> Thursday, February 6, 2020 11:20 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] 12.5 Upgrade files posted on CCO<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">The upgrade files for CUCM 12.5 both SU1 and SU2 both state the following <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:Arial,sans-serif;color:rgb(88,88,91)">For upgrades from 12.x only. Upgrades from 11.x or earlier are requested via PUT</span><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Is this just incorrect wording as far as i am aware there has never been any different files for upgrades from 11 or 12, I have ordered 12.5.1 SU1 from PUT and the upgrade file is identical to the one you can download from CCO supposedly
for 12 only?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Anyone able to confirm these are the same files?<u></u><u></u></p>
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