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hi All</div>
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I am currently facing issue on uccx01 (installed in redundancy). <span style="font-family: Arial; font-size: 12px; background-color: rgb(245, 249, 253); display: inline !important">Cisco Unified Intelligence Center Reporting Service is in initializing state
and is not changing to IN Service state. i stopped and started this service using cli and also reboot the server but still the same. uccx version is <span style="color: rgb(255, 255, 255); font-family: Arial; font-size: 11px; font-weight: 700; background-color: rgb(47, 102, 129); display: inline !important">12.0.1.10000-24</span></span></div>
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<span style="font-family: Calibri, Helvetica, sans-serif; background-color: rgb(255, 255, 255); display: inline !important">Second issue is when i make uccx02 primary (cuic service is working without any issue). when i login to finesse i cant see my history,
team data and queue data information and getting persmission error. this user have reporting capability as well. pls see following, any suggestions?</span><br>
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<span style="font-family: Calibri, Helvetica, sans-serif; background-color: rgb(255, 255, 255); display: inline !important">regards</span></div>
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