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<p class="MsoNormal">Thanks, and the latter. I’m going to go with 3 second difference just for some extra room<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<div style="mso-line-height-rule:exactly;-webkit-text-size-adjust:100%;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td style="padding:0 10px 0 0;"> </td><td align="left" style="padding:10px 0 10px 10px;vertical-align:middle;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;"><tr style="font-size:14.67px;color:#F3800B;font-style:normal;font-weight:700;white-space:nowrap;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Matthew Loraditch<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px;"></span></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" 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style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#808080;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:14.67px;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"><span style="color:#F3800B;">w:</span> <a href="http://www.heliontechnologies.com/" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#808080;"><strong style="font-weight:400;">www.heliontechnologies.com</strong></a></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"> | </td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"><span style="color:#F3800B;">e:</span> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#808080;"><strong style="font-weight:400;">MLoraditch@heliontechnologies.com</strong></a></td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:middle;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;line-height:normal;"><tr style="font-size:0;"><td align="left" style="vertical-align:bottom;"><a href="http://www.heliontechnologies.com/" target="_blank" id="LPlnk689713" style="text-decoration:none;"><img src="cid:image005690.png@A2CEFCA1.223B8EE7" width="300" height="75" border="0" title="Helion Technologies" alt="Helion Technologies" style="width:300px;min-width:300px;max-width:300px;height:75px;min-height:75px;max-height:75px;font-size:12px;" /></a></td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" 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<p class="MsoNormal"><b>From:</b> Anthony Holloway <avholloway+cisco-voip@gmail.com>
<br>
<b>Sent:</b> Thursday, February 20, 2020 12:23 PM<br>
<b>To:</b> Matthew Loraditch <MLoraditch@heliontechnologies.com><br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Voicemail Timeout in UCCX<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:#9C6500">[EXTERNAL]</span><span style="font-size:10.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Well, I'm sure it will vary by environment, because it's essentially a controlled race condition with many factors, but if you look at the defaults: CUCM 12 seconds and UCCX 10 seconds (for Select Resource with Connect set to True/Yes),
then I would recommend 2 seconds. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Are you talking about Select Resource/Connect, or are you talking about Place Call/Call Consult Transfer?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Feb 20, 2020 at 11:05 AM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">What is a safe time difference between the CUCM RNA timeout to VM and UCCX timeout for a placed call to avoid calls sent directly to an employee from hitting VM?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Our RNA is 21 seconds. I don’t want to increase it too much, but want to give agents some time to answer the direct call before assuming they aren’t available and putting the call
into the queue.<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:#F3800B">Matthew Loraditch</span></b><b><span style="font-size:1.0pt;font-family:"remialcxesans",serif;color:white"></span></b><b><span style="color:#F3800B"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="color:#F3800B">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#F3800B">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:gray"> | <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#F3800B">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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