<div dir="ltr">Well, I'm sure it will vary by environment, because it's essentially a controlled race condition with many factors, but if you look at the defaults: CUCM 12 seconds and UCCX 10 seconds (for Select Resource with Connect set to True/Yes), then I would recommend 2 seconds.<div><br></div><div>Are you talking about Select Resource/Connect, or are you talking about Place Call/Call Consult Transfer?</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Feb 20, 2020 at 11:05 AM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal">What is a safe time difference between the CUCM RNA timeout to VM and UCCX timeout for a placed call to avoid calls sent directly to an employee from hitting VM?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Our RNA is 21 seconds. I don’t want to increase it too much, but want to give agents some time to answer the direct call before assuming they aren’t available and putting the call into the queue.<u></u><u></u></p>
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