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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span lang=EN-US>We have on prem CUCM running 12.5.1. We also have IM and Presence and UCCX for our phone queues. I am trying to figure out if I can move our phone queues to Jabber and connect to Finesse via remote access (through VM Ware). I seem to be able to get part way but when I try to make a call to the queue the Finesse line will not answer and unless I go off hook first on the Jabber app I cannot go to Ready on the Finesse side . I cannot even dial it just directly. I can use that line and dial out from Jabber but for some reason I cannot get the line to be recognized on the Finesse side. I am sure I probably missed something in my haste so if anyone of you have successfully done something like this I would appreciate a simple how to. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>I hope all of you are safe and your families as well. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Terry<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><b><span style='color:#1F497D;mso-fareast-language:EN-CA'>Terry Oakley</span></b><b><span style='font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-CA'><o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA'>Telecommunications Coordinator </span><b><span style='font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA'>| </span></b><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA'>Information Technology Services</span><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA'>Red Deer College </span></b><b><span style='font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA'>|</span></b><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA'>100 College Blvd. </span><b><span style='font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA'>|</span></b><span style='font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA'> </span><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA'>Box 5005 </span><b><span style='font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA'>| </span></b><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA'>Red Deer<b> </b></span><b><span style='font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA'>|</span></b><span style='font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA'> </span><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA'>Alberta </span><b><span style='font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA'>| </span></b><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA'>T4N 5H5<b><o:p></o:p></b></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA'>work (403) 342-<b>3521 </b></span><b><span style='font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA'>| </span></b><b><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA'> </span></b><span style='font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA'>FAX (403) 343-4034<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div></body></html>