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<p class="MsoNormal"><span style="color:#1F497D">Hi Terry,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I had the same problem when I had my CCX extension on multiple items, even when unregistered. Clicking on ready resulted in an error, but the first time I made a call with it by opening the keypad it started
working and I could go ready. Since the CCX extension is just an extension, you should be able to dial it regardless of what Finesse is doing, assuming it is in a partition that you can dial but it may not be.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">After I made sure the extension was on nothing but my Jabber client, and I had signed out and back in, it began to work fine.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I haven’t heard any comments from anyone else and we moved ~75 seats to Jabber MRA and Finesse remote this week.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Adam<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>Terry Oakley via cisco-voip<br>
<b>Sent:</b> Wednesday, March 18, 2020 6:29 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Jabber and Finesse<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have on prem CUCM running 12.5.1. We also have IM and Presence and UCCX for our phone queues. I am trying to figure out if I can move our phone queues to Jabber and connect to Finesse via remote access (through VM Ware). I seem
to be able to get part way but when I try to make a call to the queue the Finesse line will not answer and unless I go off hook first on the Jabber app I cannot go to Ready on the Finesse side . I cannot even dial it just directly. I can use that line
and dial out from Jabber but for some reason I cannot get the line to be recognized on the Finesse side. I am sure I probably missed something in my haste so if anyone of you have successfully done something like this I would appreciate a simple how to.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I hope all of you are safe and your families as well. <o:p>
</o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Terry<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span lang="EN-CA" style="color:#1F497D;mso-fareast-language:EN-CA">Terry Oakley</span></b><b><span lang="EN-CA" style="font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-CA"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Telecommunications Coordinator
</span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|
</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Information Technology Services<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Red Deer College
</span></b><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">100 College Blvd.
</span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">
</span><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Box 5005
</span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|
</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Red Deer<b>
</b></span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">
</span><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">Alberta
</span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|
</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">T4N 5H5<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">work (403) 342-<b>3521
</b></span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33;mso-fareast-language:EN-CA">|
</span></b><b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA"> </span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D;mso-fareast-language:EN-CA">FAX (403) 343-4034<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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