<div dir="ltr">I think that is the key to the issue. UCCX extension can only be registered to one device. </div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Mar 18, 2020 at 5:37 PM Pawlowski, Adam <<a href="mailto:ajp26@buffalo.edu">ajp26@buffalo.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal"><span style="color:rgb(31,73,125)">Hi Terry,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)">I had the same problem when I had my CCX extension on multiple items, even when unregistered. Clicking on ready resulted in an error, but the first time I made a call with it by opening the keypad it started
working and I could go ready. Since the CCX extension is just an extension, you should be able to dial it regardless of what Finesse is doing, assuming it is in a partition that you can dial but it may not be.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)">After I made sure the extension was on nothing but my Jabber client, and I had signed out and back in, it began to work fine.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)">I haven’t heard any comments from anyone else and we moved ~75 seats to Jabber MRA and Finesse remote this week.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)">Adam<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Terry Oakley via cisco-voip<br>
<b>Sent:</b> Wednesday, March 18, 2020 6:29 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Jabber and Finesse<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">We have on prem CUCM running 12.5.1. We also have IM and Presence and UCCX for our phone queues. I am trying to figure out if I can move our phone queues to Jabber and connect to Finesse via remote access (through VM Ware). I seem
to be able to get part way but when I try to make a call to the queue the Finesse line will not answer and unless I go off hook first on the Jabber app I cannot go to Ready on the Finesse side . I cannot even dial it just directly. I can use that line
and dial out from Jabber but for some reason I cannot get the line to be recognized on the Finesse side. I am sure I probably missed something in my haste so if anyone of you have successfully done something like this I would appreciate a simple how to.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I hope all of you are safe and your families as well. <u></u>
<u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Terry<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b><span lang="EN-CA" style="color:rgb(31,73,125)">Terry Oakley</span></b><b><span lang="EN-CA" style="font-family:Arial,sans-serif;color:rgb(31,73,125)"><u></u><u></u></span></b></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:10pt;color:rgb(31,73,125)">Telecommunications Coordinator
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<p class="MsoNormal"><b><span lang="EN-CA" style="font-size:10pt;color:rgb(31,73,125)">Red Deer College
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<p class="MsoNormal"><u></u> <u></u></p>
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