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<p class="MsoNormal"><span style="color:#1F497D">It has not had to be the second line for CCX in my experience, seems to work just fine.
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<p class="MsoNormal"><b>From:</b> Terry Oakley <Terry.Oakley@rdc.ab.ca> <br>
<b>Sent:</b> Thursday, March 19, 2020 12:19 AM<br>
<b>To:</b> NateCCIE <nateccie@gmail.com><br>
<b>Cc:</b> Jose Colon II <jcolon424@gmail.com>; Pawlowski, Adam <ajp26@buffalo.edu>; Terry Oakley via cisco-voip <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] Jabber and Finesse<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"initial",serif">I have the agent on the second line. Will check that in the morning, thank you </span><span style="font-size:12.0pt;font-family:"initial",serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"initial",serif">And will check to see if version of expressway is the issue,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"initial",serif">Terry<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"initial",serif">Sent from my BlackBerry — the most secure mobile device — via the TELUS Network<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">
</span><a href="mailto:nateccie@gmail.com"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">nateccie@gmail.com</span></a><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Sent:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> March 18, 2020 10:05 PM<o:p></o:p></span></p>
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</span><a href="mailto:Terry.Oakley@rdc.ab.ca"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Terry.Oakley@rdc.ab.ca</span></a><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Cc:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">
</span><a href="mailto:jcolon424@gmail.com"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">jcolon424@gmail.com</span></a><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">;
</span><a href="mailto:ajp26@buffalo.edu"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">ajp26@buffalo.edu</span></a><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">;
</span><a href="mailto:cisco-voip@puck.nether.net"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">cisco-voip@puck.nether.net</span></a><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Subject:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> Re: [cisco-voip] Jabber and Finesse<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">CAUTION: This email is from an external source. Do not click links or open attachments unless you recognize the sender and know the content is safe.</span><o:p></o:p></p>
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<p class="MsoNormal">Is the UCCX the primary line or the 2nd line on the jabber? You need newer expressway CUCM and jabber to support jabber multi line.
<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">I don’t know about UCCX, but i am told with CCE, the agent line has to be the primary line on jabber. <o:p></o:p></p>
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<p class="MsoNormal">Sent from my iPhone<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">On Mar 18, 2020, at 8:25 PM, Terry Oakley via cisco-voip <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"> <span style="font-size:12.0pt;font-family:"Times New Roman",serif">
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<p class="MsoNormal">Thank you for the quick replies. I know all of you are undergoing immense pressure so I truly appreciate the assistance. I have triple checked that the UCCX extension is just on the Jabber Windows client. When I try and dial the extension
I get the nice Cisco lady telling me the number cannot be completed as dialed. If I dial the primary extension on the Jabber client it works. If I put the UCCX extension on a physical set (8851) it will ring.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">When I am on the Jabber Windows client I have checked the CSS for the UCCX extension it is fine, same as the primary line. Double checked to make sure the extension was an active number. Allow Control of Device from CTI is enabled.
There must be some little check box or something that I have missed but I have stared at the page so long it all looks the same.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Thanks again<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Terry<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Jose Colon II <</span><a href="mailto:jcolon424@gmail.com">jcolon424@gmail.com</a><span style="color:black">><br>
<b>Sent:</b> Wednesday, March 18, 2020 4:38:26 PM<br>
<b>To:</b> Pawlowski, Adam <</span><a href="mailto:ajp26@buffalo.edu">ajp26@buffalo.edu</a><span style="color:black">><br>
<b>Cc:</b> Terry Oakley <</span><a href="mailto:Terry.Oakley@rdc.ab.ca">Terry.Oakley@rdc.ab.ca</a><span style="color:black">>;
</span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><span style="color:black"> <</span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><span style="color:black">><br>
<b>Subject:</b> Re: [cisco-voip] Jabber and Finesse</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">CAUTION: This email is from an external source. Do not click links or open attachments unless you recognize the sender and know the content is safe.</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">I think that is the key to the issue. UCCX extension can only be registered to one device. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">On Wed, Mar 18, 2020 at 5:37 PM Pawlowski, Adam <</span><a href="mailto:ajp26@buffalo.edu"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">ajp26@buffalo.edu</span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif">>
wrote:<o:p></o:p></span></p>
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<p class="xmsonormal"><span style="color:#1F497D">Hi Terry,</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D">I had the same problem when I had my CCX extension on multiple items, even when unregistered. Clicking on ready resulted in an error, but the first time I made a call with it by opening the keypad it started
working and I could go ready. Since the CCX extension is just an extension, you should be able to dial it regardless of what Finesse is doing, assuming it is in a partition that you can dial but it may not be.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D">After I made sure the extension was on nothing but my Jabber client, and I had signed out and back in, it began to work fine.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D">I haven’t heard any comments from anyone else and we moved ~75 seats to Jabber MRA and Finesse remote this week.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D">Adam</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Terry Oakley via cisco-voip<br>
<b>Sent:</b> Wednesday, March 18, 2020 6:29 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Jabber and Finesse<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">We have on prem CUCM running 12.5.1. We also have IM and Presence and UCCX for our phone queues. I am trying to figure out if I can move our phone queues to Jabber and connect to Finesse via remote access (through VM Ware). I seem
to be able to get part way but when I try to make a call to the queue the Finesse line will not answer and unless I go off hook first on the Jabber app I cannot go to Ready on the Finesse side . I cannot even dial it just directly. I can use that line
and dial out from Jabber but for some reason I cannot get the line to be recognized on the Finesse side. I am sure I probably missed something in my haste so if anyone of you have successfully done something like this I would appreciate a simple how to.
<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">I hope all of you are safe and your families as well. <o:p>
</o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Terry<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><b><span lang="EN-CA" style="color:#1F497D">Terry Oakley</span></b><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Telecommunications Coordinator
</span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">| </span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Information Technology Services</span><o:p></o:p></p>
<p class="xmsonormal"><b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Red Deer College
</span></b><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">|</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">100 College Blvd.
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</span><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Box 5005 </span>
<b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">| </span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Red Deer<b>
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</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">T4N 5H5</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">work (403) 342-<b>3521
</b></span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">| </span>
</b><b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D"> </span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">FAX (403) 343-4034</span><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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