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<p class="MsoNormal"><span style="color:#1F497D">Hi Terry – there’s one other element to the setup that needs to be set in the VCS if it’s not.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Maybe this is it?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Step 1</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Go to VCS-C.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Step 2</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Select VSC-C configuration > Unified Communication > Configuration > SIP Path headers and set it to On.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">There’s not really anything too substantial to configure otherwise. The CSF needs to be in the rmjtapi or rmcm or whatever application user’s associated devices list, and then it “just works”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">If you’re getting that call cannot be completed message then it almost sounds like that line isn’t registered and it has no other actions like VM or forwarding, which it shouldn’t.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Adam<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Terry Oakley <Terry.Oakley@rdc.ab.ca> <br>
<b>Sent:</b> Wednesday, March 18, 2020 10:25 PM<br>
<b>To:</b> jcolon424@gmail.com; Pawlowski, Adam <ajp26@buffalo.edu><br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Jabber and Finesse<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-CA">Thank you for the quick replies. I know all of you are undergoing immense pressure so I truly appreciate the assistance. I have triple checked that the UCCX extension is just on the Jabber Windows client. When I
try and dial the extension I get the nice Cisco lady telling me the number cannot be completed as dialed. If I dial the primary extension on the Jabber client it works. If I put the UCCX extension on a physical set (8851) it will ring.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA">When I am on the Jabber Windows client I have checked the CSS for the UCCX extension it is fine, same as the primary line. Double checked to make sure the extension was an active number. Allow Control of Device from
CTI is enabled. There must be some little check box or something that I have missed but I have stared at the page so long it all looks the same.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA">Thanks again<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA">Terry<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-CA" style="color:black">From:</span></b><span lang="EN-CA" style="color:black"> Jose Colon II <<a href="mailto:jcolon424@gmail.com">jcolon424@gmail.com</a>><br>
<b>Sent:</b> Wednesday, March 18, 2020 4:38:26 PM<br>
<b>To:</b> Pawlowski, Adam <<a href="mailto:ajp26@buffalo.edu">ajp26@buffalo.edu</a>><br>
<b>Cc:</b> Terry Oakley <<a href="mailto:Terry.Oakley@rdc.ab.ca">Terry.Oakley@rdc.ab.ca</a>>;
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Jabber and Finesse</span><span lang="EN-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">CAUTION: This email is from an external source. Do not click links or open attachments unless you recognize the sender and know the content is safe.</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">I think that is the key to the issue. UCCX extension can only be registered to one device. <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Times New Roman",serif">On Wed, Mar 18, 2020 at 5:37 PM Pawlowski, Adam <<a href="mailto:ajp26@buffalo.edu">ajp26@buffalo.edu</a>> wrote:<o:p></o:p></span></p>
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<p class="xmsonormal"><span style="color:#1F497D">Hi Terry,</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D">I had the same problem when I had my CCX extension on multiple items, even when unregistered. Clicking on ready resulted in an error, but the first time I made a call with it by opening the keypad it started
working and I could go ready. Since the CCX extension is just an extension, you should be able to dial it regardless of what Finesse is doing, assuming it is in a partition that you can dial but it may not be.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D">After I made sure the extension was on nothing but my Jabber client, and I had signed out and back in, it began to work fine.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D">I haven’t heard any comments from anyone else and we moved ~75 seats to Jabber MRA and Finesse remote this week.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D">Adam</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Terry Oakley via cisco-voip<br>
<b>Sent:</b> Wednesday, March 18, 2020 6:29 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Jabber and Finesse<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">We have on prem CUCM running 12.5.1. We also have IM and Presence and UCCX for our phone queues. I am trying to figure out if I can move our phone queues to Jabber and connect to Finesse via remote access (through VM Ware). I seem
to be able to get part way but when I try to make a call to the queue the Finesse line will not answer and unless I go off hook first on the Jabber app I cannot go to Ready on the Finesse side . I cannot even dial it just directly. I can use that line
and dial out from Jabber but for some reason I cannot get the line to be recognized on the Finesse side. I am sure I probably missed something in my haste so if anyone of you have successfully done something like this I would appreciate a simple how to.
<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">I hope all of you are safe and your families as well. <o:p>
</o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Terry<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><b><span lang="EN-CA" style="color:#1F497D">Terry Oakley</span></b><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Telecommunications Coordinator
</span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">| </span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Information Technology Services</span><o:p></o:p></p>
<p class="xmsonormal"><b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Red Deer College
</span></b><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">|</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">100 College Blvd.
</span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">|</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">
</span><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Box 5005 </span>
<b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">| </span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Red Deer<b>
</b></span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">|</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">
</span><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">Alberta </span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">|
</span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">T4N 5H5</span><o:p></o:p></p>
<p class="xmsonormal"><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">work (403) 342-<b>3521
</b></span><b><span lang="EN-CA" style="font-size:10.0pt;color:#33CC33">| </span>
</b><b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D"> </span></b><span lang="EN-CA" style="font-size:10.0pt;color:#1F497D">FAX (403) 343-4034</span><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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