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Thank you Nate,
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<div>What’s strange is it’s not affecting everyone, just a handful of users.</div>
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<div>We have logged it to our fw maintainer in any case.</div>
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<div>Appreciate your help.</div>
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<div>Kind regards</div>
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<div>James</div>
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<div>Sent with BlackBerry Work<br>
(<a href="http://www.blackberry.com" dir="ltr" style="color:currentcolor">www.blackberry.com</a>)</div>
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<div><b>From: </b><span>NateCCIE <<a href="mailto:nateccie@gmail.com">nateccie@gmail.com</a>></span></div>
<div><b>Date: </b><span>Sunday, 22 Mar 2020, 8:15 pm</span></div>
<div><b>To: </b><span>James Dust <<a href="mailto:james.dust@charles-stanley.co.uk">james.dust@charles-stanley.co.uk</a>></span></div>
<div><b>Cc: </b><span>cisco-voip@puck.nether.net <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>></span></div>
<div><b>Subject: </b><span>Re: [cisco-voip] Jabber mobile calls disconnecting after 15 minutes</span></div>
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When it’s the same time across multiple clients, it’s a timer issue. I first would look at the firewall handing a timer expire. <br>
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<div dir="ltr">Sent from my iPhone</div>
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<blockquote type="cite">On Mar 22, 2020, at 1:59 PM, James Dust <james.dust@charles-stanley.co.uk> wrote:<br>
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<p class="MsoNormal">Good evening all,</p>
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<p class="MsoNormal">I have a reoccurring issues for a handful or users, where their external calls via jabber mobile disconnects after 15 minutes exactly. This isn’t every user only a handful, and can happen over Wi-Fi or 4G networks when they work remotely.</p>
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<p class="MsoNormal">I have tried allot of trouble shooting, but wondered if anyone else had experienced this very specific issue?</p>
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<p class="MsoNormal">We are running:</p>
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<p class="MsoNormal">Cucm 11.5</p>
<p class="MsoNormal">Expressway <span style="font-size:8.5pt; font-family:"Arial",sans-serif; color:#333333; background:#F2F6F8">
X12.5.3</span></p>
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