<div dir="ltr">Yes, since Jabber supports BIB, which is how monitoring works.  However, you don't have to take my word for, you can prove it yourself.  If you go into CUCM > Unified Reporting > CM Phone Feature List, you can generate a report of all phone models/devices which support monitoring.<div><br></div><div>E.g.,</div><div><br></div><div><br></div><div><br></div><div><div><img src="cid:ii_k8rkk5ox0" alt="image.png" width="446" height="563"><br></div><div><br></div><div>Also, just FYR, the official configuration guide is here, not that using a forum posting is bad, but I thought you might like to know nonetheless:</div><div><br></div><div><a href="https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1SU2/cucm_b_feature-configuration-guide-for-cisco1251SU2/cucm_b_feature-configuration-guide-for-cisco1251SU2_chapter_01010.html">https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1SU2/cucm_b_feature-configuration-guide-for-cisco1251SU2/cucm_b_feature-configuration-guide-for-cisco1251SU2_chapter_01010.html</a> </div><div> <br></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Apr 8, 2020 at 12:43 AM naresh rathore <<a href="mailto:nareh84@hotmail.com">nareh84@hotmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">




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hi all,</div>
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 i am currently using cucm12, uccx 12 and want to know whether finesse silent monitoring is supported when agent and supervisor are using jabber instead of physical phone. i plan to configure silent monitoring using following post</div>
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<a href="https://community.cisco.com/t5/contact-center/cisco-finesse-silent-monitoring-issue/td-p/2521889" target="_blank">https://community.cisco.com/t5/contact-center/cisco-finesse-silent-monitoring-issue/td-p/2521889</a><br>
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Regards</div>
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Naray</div>
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