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<div style="direction: ltr;">You need to dissociate flex std/prem from L-CCX std/pre. Every feature on flex is the equivalent of the L-CCX premium level from a capabilities standpoint.
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<div style="direction: ltr;">Does that make sense?</div>
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<div style="mso-line-height-rule:exactly;-webkit-text-size-adjust:100%;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr style="font-size:0;"><td style="padding:0 10px 0 0;"> </td><td align="left" style="padding:10px 0 10px 10px;vertical-align:middle;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;"><tr style="font-size:14.67px;color:#F3800B;font-style:normal;font-weight:700;white-space:nowrap;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Matthew Loraditch<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px;"></span></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" 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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Anthony Holloway <avholloway+cisco-voip@gmail.com><br>
<b>Sent:</b> Monday, May 11, 2020 7:03:47 PM<br>
<b>To:</b> Matthew Loraditch <MLoraditch@heliontechnologies.com><br>
<b>Cc:</b> Pawlowski, Adam <ajp26@buffalo.edu>; Cisco VoIP Group <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] UCCX Flex Licensing</font>
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<div dir="ltr">My man! Always coming through! So, the Supervisor one is true but the admin one is bogus, right? I mean, about the Premium requirement for each.
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<div>So, what is still confusing to me is, in the past, the Premium seat also got you 2 premium IVR ports. Does a standard flex seat get you 2 standard ivr ports? Thus, a mized std/pre felx deal is going to net you a mixed std/pre port solution? How does
that work?</div>
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<div dir="ltr" class="x_gmail_attr">On Mon, May 11, 2020 at 4:36 PM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<br>
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<p class="x_MsoNormal">A-FLEX-CC has Standard and Premium Licenses.<u></u><u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal">These are different from non flex licensing.<u></u><u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal">Standard is inbound agent licensing essentially<u></u><u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal">Premium is supervisor licensing, email/chat agents, outbound campaign licensing.<u></u><u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal">2 CTI ports per agent/license.<u></u><u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal">Admin still works no specific license needed as long as admin isn’t also supervisor/agent, HA is included, outside of the 3 features above, it’s like perpetual premium with SQL, etc included.<u></u><u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal">See here for specifics:<u></u><u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal"><a href="https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-741220.html" target="_blank">https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-741220.html</a>
Table 8.<u></u><u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal">License enforcement is only in UCCX 12.5. Older versions don’t know and you end up with Perpetual Premium with HA feature set but with a license that expires at the end of your contract term.<u></u><u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal">Suffice it to say if you don’t need 12.5 features you could ride the gravy train for a while.<u></u><u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal">Licensing is still concurrent users.<u></u><u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal">There are grace periods so if you need to test something you can make the admin a supervisor or something w/o breakage, just remember to remove later.<u></u><u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal">If your customer has on-prem premium, with perpetual trade-in credits you are close to the cost of SWSS and should probably try and get them to move.<u></u><u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
<p class="x_MsoNormal"><u></u> <u></u></p>
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Matthew Loraditch<span style="font-family:remialcxesans; font-size:1px; color:rgb(255,255,255); line-height:1px"></span></td>
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Sr. Network Engineer</td>
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<p class="x_MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Monday, May 11, 2020 5:21 PM<br>
<b>To:</b> Pawlowski, Adam <<a href="mailto:ajp26@buffalo.edu" target="_blank">ajp26@buffalo.edu</a>><br>
<b>Cc:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] UCCX Flex Licensing<u></u><u></u></p>
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<p class="x_MsoNormal"><u></u> <u></u></p>
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<p class="x_MsoNormal" style="line-height:12pt; background:rgb(255,235,156)"><span style="font-size:10pt; color:rgb(156,101,0)">[EXTERNAL]</span><span style="font-size:10pt; color:black"><u></u><u></u></span></p>
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<p class="x_MsoNormal"><u></u> <u></u></p>
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<p class="x_MsoNormal">But seriously, a premium license to administer the system? Does this include the appadministrator account too? Do you have first hand experience with it?<u></u><u></u></p>
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<p class="x_MsoNormal"><u></u> <u></u></p>
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<p class="x_MsoNormal">On Mon, May 11, 2020 at 4:16 PM Pawlowski, Adam <<a href="mailto:ajp26@buffalo.edu" target="_blank">ajp26@buffalo.edu</a>> wrote:<u></u><u></u></p>
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<p class="x_MsoNormal">This was the information I heard as well, and the purchase quantities are based on feature utilization and concurrency.<u></u><u></u></p>
<p class="x_MsoNormal"> <u></u><u></u></p>
<p class="x_MsoNormal"> <u></u><u></u></p>
<p class="x_MsoNormal"> <u></u><u></u></p>
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<p class="x_MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Brian Meade<br>
<b>Sent:</b> Monday, May 11, 2020 5:07 PM<br>
<b>To:</b> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>><br>
<b>Cc:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] UCCX Flex Licensing<u></u><u></u></p>
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<p class="x_MsoNormal"> <u></u><u></u></p>
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<p class="x_MsoNormal">Pretty sure when buying as A-Flex-CC that it always just gives you Premium licensing on the CCX side. Had this cause an issue with a customer that was staying on Enhanced for the extra CTI ports for many years.<u></u><u></u></p>
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<p class="x_MsoNormal"> <u></u><u></u></p>
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<p class="x_MsoNormal">On Mon, May 11, 2020 at 4:23 PM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="x_MsoNormal">All,<u></u><u></u></p>
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<p class="x_MsoNormal"> <u></u><u></u></p>
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<p class="x_MsoNormal">Anyone already deal with this themselves? I am reading/being told something I cannot swallow as the truth, because it seems so ridiculous.<u></u><u></u></p>
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<p class="x_MsoNormal"> <u></u><u></u></p>
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<p class="x_MsoNormal">I am being told that you need a Premium license to even login as a Supervisor at all. Like, not for extra functionality (silent monitoring), but just as a basic license requirement to even sign in.<u></u><u></u></p>
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<p class="x_MsoNormal"> <u></u><u></u></p>
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<p class="x_MsoNormal">Also, I am being told a Premium license is required for Administrative users too. Like, even the app admin account. So what, completing a fresh install now requires a Premium license?<u></u><u></u></p>
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<p class="x_MsoNormal"> <u></u><u></u></p>
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<p class="x_MsoNormal">Are either of these true? Can you confirm from your own tests that this is in fact how Flex works in UCCX on-prem?<u></u><u></u></p>
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<p class="x_MsoNormal">_______________________________________________<br>
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