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After all that I want to ask...
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<div>Is UCCx included in EA yet? Or still separate. </div>
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<div dir="ltr">Sent from my iPhone</div>
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<blockquote type="cite">On May 11, 2020, at 8:03 PM, Matthew Loraditch <MLoraditch@heliontechnologies.com> wrote:<br>
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<p class="MsoNormal">A port is a port.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Chat/Email and Advanced Outbound Campaigns (predictive/progressive dialing) require Flex Premium so agents doing those functions would need premium.<o:p></o:p></p>
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Matthew Loraditch<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px;"></span></td>
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Sr. Network Engineer</td>
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<span style="color:#F3800B;">p:</span> <a href="tel:443.541.1518" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#808080;"><strong style="font-weight:400;">443.541.1518</strong></a></td>
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<span style="color:#F3800B;">w:</span> <a href="http://www.heliontechnologies.com/" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#808080;"><strong style="font-weight:400;">www.heliontechnologies.com</strong></a></td>
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<span style="color:#F3800B;">e:</span> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#808080;"><strong style="font-weight:400;">MLoraditch@heliontechnologies.com</strong></a></td>
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<p class="MsoNormal"><b>From:</b> Anthony Holloway <avholloway+cisco-voip@gmail.com>
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<b>Sent:</b> Monday, May 11, 2020 7:11 PM<br>
<b>To:</b> Matthew Loraditch <MLoraditch@heliontechnologies.com><br>
<b>Cc:</b> Pawlowski, Adam <ajp26@buffalo.edu>; Cisco VoIP Group <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] UCCX Flex Licensing<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Why did they have to borrow the same names for the licensing levels? It's like when Cisco decided to call UCCX CAD+Finesse Mixed mode, while on CUCM mixed mode already meant secure communications. Anyway.
<o:p></o:p></p>
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<p class="MsoNormal">Ok, so, a port is a port in Flex? There is no concept of a premium port or a standard port then? Any kind of inbound port can do any kind of feature? The only licensing levels are for Agent/Supervisor capabilities? <o:p></o:p></p>
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<p class="MsoNormal">On Mon, May 11, 2020 at 6:07 PM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">You need to dissociate flex std/prem from L-CCX std/pre. Every feature on flex is the equivalent of the L-CCX premium level from a capabilities standpoint.
<o:p></o:p></p>
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<p class="MsoNormal">Does that make sense?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Get <a href="https://aka.ms/o0ukef" target="_blank">Outlook for iOS</a><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:#F3800B">Matthew Loraditch</span></b><b><span style="font-size:1.0pt;font-family:"remialcxesans",serif;color:white"></span></b><b><span style="color:#F3800B"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="color:#F3800B">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#F3800B">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:gray"> | <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#F3800B">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>><br>
<b>Sent:</b> Monday, May 11, 2020 7:03:47 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>><br>
<b>Cc:</b> Pawlowski, Adam <<a href="mailto:ajp26@buffalo.edu" target="_blank">ajp26@buffalo.edu</a>>; Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] UCCX Flex Licensing</span> <o:p></o:p></p>
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<p class="MsoNormal">My man! Always coming through! So, the Supervisor one is true but the admin one is bogus, right? I mean, about the Premium requirement for each.
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<p class="MsoNormal">So, what is still confusing to me is, in the past, the Premium seat also got you 2 premium IVR ports. Does a standard flex seat get you 2 standard ivr ports? Thus, a mized std/pre felx deal is going to net you a mixed std/pre port solution?
How does that work?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, May 11, 2020 at 4:36 PM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<o:p></o:p></p>
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<p>A-FLEX-CC has Standard and Premium Licenses.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>These are different from non flex licensing.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Standard is inbound agent licensing essentially<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Premium is supervisor licensing, email/chat agents, outbound campaign licensing.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>2 CTI ports per agent/license.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Admin still works no specific license needed as long as admin isn’t also supervisor/agent, HA is included, outside of the 3 features above, it’s like perpetual premium with SQL, etc included.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>See here for specifics:<o:p></o:p></p>
<p> <o:p></o:p></p>
<p><a href="https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-741220.html" target="_blank">https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-741220.html</a>
Table 8.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p> <o:p></o:p></p>
<p>License enforcement is only in UCCX 12.5. Older versions don’t know and you end up with Perpetual Premium with HA feature set but with a license that expires at the end of your contract term.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Suffice it to say if you don’t need 12.5 features you could ride the gravy train for a while.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Licensing is still concurrent users.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>There are grace periods so if you need to test something you can make the admin a supervisor or something w/o breakage, just remember to remove later.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>If your customer has on-prem premium, with perpetual trade-in credits you are close to the cost of SWSS and should probably try and get them to move.<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:#F3800B">Matthew Loraditch</span></b><b><span style="font-size:1.0pt;font-family:"remialcxesans",serif;color:white"></span></b><b><span style="color:#F3800B"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="color:#F3800B">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:gray"> | <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#F3800B">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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<p><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Monday, May 11, 2020 5:21 PM<br>
<b>To:</b> Pawlowski, Adam <<a href="mailto:ajp26@buffalo.edu" target="_blank">ajp26@buffalo.edu</a>><br>
<b>Cc:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] UCCX Flex Licensing<o:p></o:p></p>
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<p> <o:p></o:p></p>
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<p>But seriously, a premium license to administer the system? Does this include the appadministrator account too? Do you have first hand experience with it?<o:p></o:p></p>
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<p>On Mon, May 11, 2020 at 4:16 PM Pawlowski, Adam <<a href="mailto:ajp26@buffalo.edu" target="_blank">ajp26@buffalo.edu</a>> wrote:<o:p></o:p></p>
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<p>This was the information I heard as well, and the purchase quantities are based on feature utilization and concurrency.<o:p></o:p></p>
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<p><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Brian Meade<br>
<b>Sent:</b> Monday, May 11, 2020 5:07 PM<br>
<b>To:</b> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>><br>
<b>Cc:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] UCCX Flex Licensing<o:p></o:p></p>
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<p>Pretty sure when buying as A-Flex-CC that it always just gives you Premium licensing on the CCX side. Had this cause an issue with a customer that was staying on Enhanced for the extra CTI ports for many years.<o:p></o:p></p>
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<p>On Mon, May 11, 2020 at 4:23 PM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p>All,<o:p></o:p></p>
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<p>Anyone already deal with this themselves? I am reading/being told something I cannot swallow as the truth, because it seems so ridiculous.<o:p></o:p></p>
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<p>I am being told that you need a Premium license to even login as a Supervisor at all. Like, not for extra functionality (silent monitoring), but just as a basic license requirement to even sign in.<o:p></o:p></p>
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<p>Also, I am being told a Premium license is required for Administrative users too. Like, even the app admin account. So what, completing a fresh install now requires a Premium license?<o:p></o:p></p>
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<p>Are either of these true? Can you confirm from your own tests that this is in fact how Flex works in UCCX on-prem?<o:p></o:p></p>
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<p>_______________________________________________<br>
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<span>_______________________________________________</span><br>
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