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<p class="MsoNormal">If you have to build a new install, I would go to at least 12.0 as there are GUI changes in that version to Finesse and then you can avoid that change down the road.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve not used on demand recording so I can’t speak to that.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>Andy Carse<br>
<b>Sent:</b> Friday, May 22, 2020 11:03 AM<br>
<b>To:</b> Cisco VoIP List <cisco-voip@puck.nether.net><br>
<b>Subject:</b> [cisco-voip] UCCX upgrade versions<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:#9C6500">[EXTERNAL]</span><span style="font-size:10.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi, <o:p></o:p></p>
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<p class="MsoNormal">I'm going to ask a probably stupid question but it's been awhile since I had to do a UCCX Upgrade.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">So what is the "go to" version of UCCX these days?<o:p></o:p></p>
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<p class="MsoNormal">I'm currently on 10.6(SU3) as its the last CAD version. <o:p></o:p></p>
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<p class="MsoNormal">So now I need to bring on Finesse which doesn't seem too difficult albeit its an old version on our system.<o:p></o:p></p>
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<p class="MsoNormal">It will be a new install as I can't break the existing setup on purpose.<o:p></o:p></p>
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<p class="MsoNormal">One issue I think I will have is on demand call recording which was relatively straight forward with CAD <o:p></o:p></p>
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<p class="MsoNormal">and the built in bridge on the handset, but I don't think that work with Finesse from what I can see from Google searches, unless WFO comes into the mix.<o:p></o:p></p>
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<p class="MsoNormal">We have a max of 20 agents logged in at any one time.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Any pointers for the path to tread would be appreciated.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Rgds Andy<o:p></o:p></p>
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