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<div style="direction:ltr">Thank you Charles,</div>
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<div>Kind regards</div>
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<div>James</div>
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<div>Sent with BlackBerry Work<br>
(<a href="http://www.blackberry.com" dir="ltr" style="color:currentcolor">www.blackberry.com</a>)</div>
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<div><b>From: </b><span>Charles Goldsmith <<a href="mailto:wokka@justfamily.org">wokka@justfamily.org</a>></span></div>
<div><b>Date: </b><span>Monday, 25 May 2020, 3:46 pm</span></div>
<div><b>To: </b><span>James Dust <<a href="mailto:james.dust@charles-stanley.co.uk">james.dust@charles-stanley.co.uk</a>></span></div>
<div><b>Cc: </b><span>Cisco VoIP List <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>></span></div>
<div><b>Subject: </b><span>Re: [cisco-voip] UCCX upgrade versions</span></div>
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<div dir="ltr">Anytime you are planning an upgrade or install of UCCX, you should be consulting the compatibility guides <a href="https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html">https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html</a></div>
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<div dir="ltr">Along with CUCM version compatibility, it has phone, client browser and OS and a lot more info. </div>
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<div dir="ltr">I see a lot of customer installs that are not in a TAC supported configuration because they do not follow these when making changes. </div>
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<blockquote type="cite">On May 25, 2020, at 5:48 AM, James Dust <james.dust@charles-stanley.co.uk> wrote:<br>
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<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Just on the advisory notice below, is version 12.5 of CCX backwards compatible to version 11.x version of CUCM?</span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri",sans-serif"> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>Mark H. Turpin<br>
<b>Sent:</b> 23 May 2020 19:49<br>
<b>To:</b> Jason Aarons <scubajasona@gmail.com>; Lelio Fulgenzi <lelio@uoguelph.ca><br>
<b>Cc:</b> Cisco VoIP List <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] UCCX upgrade versions</span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif; color:black">Another reason to go to 12.5 -> <a href="https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-rce-GMSC6RKN" id="LPNoLP828191">https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-rce-GMSC6RKN</a></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>>
on behalf of Jason Aarons <<a href="mailto:scubajasona@gmail.com">scubajasona@gmail.com</a>><br>
<b>Sent:</b> Saturday, May 23, 2020 10:18 AM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>><br>
<b>Cc:</b> Cisco VoIP List <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] UCCX upgrade versions</span> </p>
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<p class="MsoNormal">Now would be a good time for other upgrades if 10.x. Device Last Seen is a rock star for me. </p>
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<p class="MsoNormal">On Sat, May 23, 2020, 11:06 AM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>> wrote:</p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Let’s not forget the compatibility matrix. Unless you’re willing to upgrade cucm as well, you might be limited with your options. </p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">On May 23, 2020, at 10:38 AM, Jason Aarons <<a href="mailto:scubajasona@gmail.com" target="_blank">scubajasona@gmail.com</a>> wrote:</p>
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<p class="MsoNormal">For so few Agents (20) I would go with latest UCCX. Usually the bigger headache is L2 upgrades/major version. The switch from CAD to Finesse. Most 12.x stuff has been fairly stable, few bugs. </p>
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<p class="MsoNormal">On Fri, May 22, 2020, 11:05 AM Andy Carse <<a href="mailto:andy.carse@gmail.com" target="_blank">andy.carse@gmail.com</a>> wrote:</p>
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<p class="MsoNormal">I'm going to ask a probably stupid question but it's been awhile since I had to do a UCCX Upgrade.</p>
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<p class="MsoNormal">So what is the "go to" version of UCCX these days?</p>
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<p class="MsoNormal">I'm currently on 10.6(SU3) as its the last CAD version. </p>
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<p class="MsoNormal">So now I need to bring on Finesse which doesn't seem too difficult albeit its an old version on our system.</p>
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<p class="MsoNormal">It will be a new install as I can't break the existing setup on purpose.</p>
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<p class="MsoNormal">One issue I think I will have is on demand call recording which was relatively straight forward with CAD </p>
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<p class="MsoNormal">and the built in bridge on the handset, but I don't think that work with Finesse from what I can see from Google searches, unless WFO comes into the mix.</p>
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<p class="MsoNormal">We have a max of 20 agents logged in at any one time.</p>
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<p class="MsoNormal">Any pointers for the path to tread would be appreciated.</p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Rgds Andy</p>
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