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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">One thing to note is that Finesse Gadgets get much better the higher version you go. You can absolutely break the environment if you don’t limit group policy changes to the
web browser platform which I have seen. This is why it helps to have a domain devoted to Voice to keep it separate and distinct from the rest of the business. I would suggest sticking with one particular browser as it will be easier to manage.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Brian Palmer | VoiceOps | DC6 3 355<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">904-905-8263 | Internal Ext: 58263<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>James Dust<br>
<b>Sent:</b> Monday, May 25, 2020 11:55 AM<br>
<b>To:</b> Charles Goldsmith <wokka@justfamily.org><br>
<b>Cc:</b> Cisco VoIP List <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] UCCX upgrade versions<o:p></o:p></span></p>
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<p class="MsoNormal">Thank you Charles,<span style="font-size:11.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal">Kind regards<o:p></o:p></p>
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<p class="MsoNormal">James<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Sent with BlackBerry Work<br>
(<a href="http://defang.bcbsfl.com/defang.php?url=http://www.blackberry.com">http://defang.bcbsfl.com/defang.php?url=www.blackberry.com</a>)<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt">From: </span></b><span style="font-size:10.5pt">Charles Goldsmith <</span><a href="mailto:wokka@justfamily.org"><span style="font-size:10.5pt">wokka@justfamily.org</span></a><span style="font-size:10.5pt">><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt">Date: </span></b><span style="font-size:10.5pt">Monday, 25 May 2020, 3:46 pm<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt">To: </span></b><span style="font-size:10.5pt">James Dust <</span><a href="mailto:james.dust@charles-stanley.co.uk"><span style="font-size:10.5pt">james.dust@charles-stanley.co.uk</span></a><span style="font-size:10.5pt">><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt">Cc: </span></b><span style="font-size:10.5pt">Cisco VoIP List <</span><a href="mailto:cisco-voip@puck.nether.net"><span style="font-size:10.5pt">cisco-voip@puck.nether.net</span></a><span style="font-size:10.5pt">><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.5pt">Subject: </span></b><span style="font-size:10.5pt">Re: [cisco-voip] UCCX upgrade versions<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:white">This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender and are confident the content is safe.</span><o:p></o:p></p>
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<p class="MsoNormal">Anytime you are planning an upgrade or install of UCCX, you should be consulting the compatibility guides <a href="http://defang.bcbsfl.com/defang.php?url=https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html">http://defang.bcbsfl.com/defang.php?url=https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html</a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal">Along with CUCM version compatibility, it has phone, client browser and OS and a lot more info. <o:p></o:p></p>
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<p class="MsoNormal">I see a lot of customer installs that are not in a TAC supported configuration because they do not follow these when making changes. <o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">On May 25, 2020, at 5:48 AM, James Dust <<a href="mailto:james.dust@charles-stanley.co.uk">james.dust@charles-stanley.co.uk</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Just on the advisory notice below, is version 12.5 of CCX backwards compatible to version 11.x version of CUCM?</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip <</span><a href="mailto:cisco-voip-bounces@puck.nether.net"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">cisco-voip-bounces@puck.nether.net</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">>
<b>On Behalf Of </b>Mark H. Turpin<br>
<b>Sent:</b> 23 May 2020 19:49<br>
<b>To:</b> Jason Aarons <</span><a href="mailto:scubajasona@gmail.com"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">scubajasona@gmail.com</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">>; Lelio Fulgenzi <</span><a href="mailto:lelio@uoguelph.ca"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">lelio@uoguelph.ca</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">><br>
<b>Cc:</b> Cisco VoIP List <</span><a href="mailto:cisco-voip@puck.nether.net"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">cisco-voip@puck.nether.net</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">><br>
<b>Subject:</b> Re: [cisco-voip] UCCX upgrade versions</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:white">This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender and are confident the content is safe.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Another reason to go to 12.5 -> </span><a href="http://defang.bcbsfl.com/defang.php?url=https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-rce-GMSC6RKN"><span style="font-family:"Calibri",sans-serif">http://defang.bcbsfl.com/defang.php?url=https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-rce-GMSC6RKN</span></a><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> cisco-voip <</span><a href="mailto:cisco-voip-bounces@puck.nether.net"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">cisco-voip-bounces@puck.nether.net</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">>
on behalf of Jason Aarons <</span><a href="mailto:scubajasona@gmail.com"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">scubajasona@gmail.com</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">><br>
<b>Sent:</b> Saturday, May 23, 2020 10:18 AM<br>
<b>To:</b> Lelio Fulgenzi <</span><a href="mailto:lelio@uoguelph.ca"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">lelio@uoguelph.ca</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">><br>
<b>Cc:</b> Cisco VoIP List <</span><a href="mailto:cisco-voip@puck.nether.net"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">cisco-voip@puck.nether.net</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">><br>
<b>Subject:</b> Re: [cisco-voip] UCCX upgrade versions</span> <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">*** EXTERNAL EMAIL - DO NOT CLICK LINKS ***
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<p class="MsoNormal">Now would be a good time for other upgrades if 10.x. Device Last Seen is a rock star for me. <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">On Sat, May 23, 2020, 11:06 AM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Let’s not forget the compatibility matrix. Unless you’re willing to upgrade cucm as well, you might be limited with your options. <o:p></o:p></p>
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<p class="MsoNormal">Sent from my iPhone<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">On May 23, 2020, at 10:38 AM, Jason Aarons <<a href="mailto:scubajasona@gmail.com" target="_blank">scubajasona@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">CAUTION:</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"> This email originated
from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to
</span><span style="color:black"><a href="mailto:IThelp@uoguelph.ca" target="_blank"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">IThelp@uoguelph.ca</span></a></span><o:p></o:p></p>
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<p class="MsoNormal">For so few Agents (20) I would go with latest UCCX. Usually the bigger headache is L2 upgrades/major version. The switch from CAD to Finesse. Most 12.x stuff has been fairly stable, few bugs. <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">On Fri, May 22, 2020, 11:05 AM Andy Carse <<a href="mailto:andy.carse@gmail.com" target="_blank">andy.carse@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hi, <o:p></o:p></p>
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<p class="MsoNormal">I'm going to ask a probably stupid question but it's been awhile since I had to do a UCCX Upgrade.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">So what is the "go to" version of UCCX these days?<o:p></o:p></p>
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<p class="MsoNormal">I'm currently on 10.6(SU3) as its the last CAD version. <o:p></o:p></p>
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<p class="MsoNormal">So now I need to bring on Finesse which doesn't seem too difficult albeit its an old version on our system.<o:p></o:p></p>
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<p class="MsoNormal">It will be a new install as I can't break the existing setup on purpose.<o:p></o:p></p>
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<p class="MsoNormal">One issue I think I will have is on demand call recording which was relatively straight forward with CAD <o:p></o:p></p>
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<p class="MsoNormal">and the built in bridge on the handset, but I don't think that work with Finesse from what I can see from Google searches, unless WFO comes into the mix.<o:p></o:p></p>
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<p class="MsoNormal">We have a max of 20 agents logged in at any one time.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Any pointers for the path to tread would be appreciated.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Rgds Andy<o:p></o:p></p>
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