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<p class="MsoNormal">Just to throw at this since I like to do so, that a hunt will not forward is not obvious when you’re looking at the configuration at its face, but, when you think about how that’s supposed to work with what happens to a call when you forward
it, it makes more sense. SNR can be configured for 0 second wait and it more or less immediately rings out but there is still a bit of a delay.<o:p></o:p></p>
<p class="MsoNormal"><br>
We use this as a way to “cover” critical hunts such as safety ringdowns or things that need to operate when the system is up, but, the phones are down. A blind device is a member with SNR enabled, which will begin ringing a backup device after a period of time,
sort of like a CFUR but this covers the “whoops building is on fire” scenario as well.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Adam<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Tuesday, June 2, 2020 11:52 AM<br>
<b>To:</b> Arun Kumar <arunraodhumal@gmail.com><br>
<b>Cc:</b> Cisco VoIP Group <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] call forward is not working in this scenario<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Ok, well, if your base configuration is hunt groups, and you want mobility, the answer is likely SNR. Any reason you wanted to stay away from SNR based solutions?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Jun 2, 2020 at 10:50 AM Arun Kumar <<a href="mailto:arunraodhumal@gmail.com">arunraodhumal@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">agents are not at the office because of COVID situation and they want to attend the calls, hence they requested to forward the calls to their mobile phones <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Jun 2, 2020 at 9:14 PM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Nope. The forward no coverage is for the following scenario only:<o:p></o:p></p>
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Caller calls phone DN directly<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
DN is set to forward to a Hunt Pilot<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Hunt Group (HP+HL+LG) cannot cover to a member for some reason (e.g., RNA)<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Call is now forwarded to the DN's Forward No Coverage destination<o:p></o:p></li></ol>
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<p class="MsoNormal">Seems like a strange scenario, one in which I have never needed nor been asked to configure. I wonder who the hell uses that and why?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Jun 2, 2020 at 10:22 AM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Could you not use “forward no coverage” for this ?
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Tuesday, June 2, 2020 10:52 AM<br>
<b>To:</b> Arun Kumar <<a href="mailto:arunraodhumal@gmail.com" target="_blank">arunraodhumal@gmail.com</a>><br>
<b>Cc:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] call forward is not working in this scenario<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<b><span style="font-size:10.0pt;color:black">CAUTION:</span></b><span style="font-size:10.0pt;color:black"> This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the
content is safe. If in doubt, forward suspicious emails to <a href="mailto:IThelp@uoguelph.ca" target="_blank">
IThelp@uoguelph.ca</a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Call forwarding is ignored for members of hunt groups.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">If you actually configure SNR (like with RDP/RD) then that does work. In fact, you don't even need a Cisco phone in the membership of the LG to ring a cell phone. Once you build
the DN on the RDP you can add the DN to the LG.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Jun 2, 2020 at 7:27 AM Arun Kumar <<a href="mailto:arunraodhumal@gmail.com" target="_blank">arunraodhumal@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">can anybody please help to fix this call flow issue<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">the call flow is like this<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hunt pilot number --> linegroup --> algorithm set as broadcast and LG - Phone ext(9999) set CFA To Mobile number(XXXXX). Please let me know is there any alternate for apart from
SNR ?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">--
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>Thanks,<br>
Arun</b><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">_______________________________________________<br>
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<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal"><b>Thanks,<br>
Arun</b><o:p></o:p></p>
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