<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">I ran some tests, and as Anthony suggested, there is no data returned which indicates anything beyond the registration status of a device. 🤷♂️<div><div><br><div dir="ltr">Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos.</div><div dir="ltr"><br><blockquote type="cite">On Jul 10, 2020, at 2:56 PM, JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">
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<p class="MsoNormal">Thank you for all the responses! Been a busy day so late getting back.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I was able to see the data I needed in historical format by running the licensing report shown in the thread Anthony posted. Very high level but gives the overall numbers. I wish there was a way to monitor this real time and in detail without
having to do a lot of custom work which, unless I missed something, sounds like what would need to happen.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">RTMT does show CTI ports but only shows IN/OUT of service status, not what the port is actually doing. I’ve long wondered when a refresh was coming to RTMT with more functionality as it feels a bit outdated and seems like its been essentially
unchanged as far back as I can remember. Although maybe the newer versions have improvements I am not aware of?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jason<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Friday, July 10, 2020 2:03 PM<br>
<b>To:</b> Tanner Ezell <tanner.ezell@gmail.com><br>
<b>Cc:</b> Charles Goldsmith <w@woka.us>; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Looks like this has been asked and answered in the past:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__community.cisco.com_t5_contact-2Dcenter_cucm-2Duccx-2Dhow-2Dmonitoring-2Dcti-2Dports_td-2Dp_2328292&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=-wGoowBX4CRP0UqCU1n5Ewyor1xyF_ik4JowJwnA6Mk&e=">https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">The two people responding seem familiar to me, but I can't quite put my finger on who they are.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <<a href="mailto:tanner.ezell@gmail.com">tanner.ezell@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">I'll see what I can do.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <<a href="mailto:gentoo@ucpenguin.com" target="_blank">gentoo@ucpenguin.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">It’s been a long time since I’ve used uccx as uccx. Is the option for real time reporting present under the Tools menu? (It is when licensed as IP IVR)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">It requires Java and is finicky, but does report.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">In CCE instead I just look at the usage on the AW and dump that in AW Db and graph it with Grafana. <o:p></o:p></p>
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<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Sorry, been tied us this morning. Just looking for real time usage data of the 300 UCCX Ports we are licensed for. Thanks!<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Tanner Ezell <<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>>
<br>
<b>Sent:</b> Friday, July 10, 2020 9:41 AM<br>
<b>To:</b> Charles Goldsmith <<a href="mailto:w@woka.us" target="_blank">w@woka.us</a>><br>
<b>Cc:</b> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>; JASON BURWELL <<a href="mailto:JASON.BURWELL@foundersfcu.com" target="_blank">JASON.BURWELL@foundersfcu.com</a>>;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<b><span style="font-size:10.0pt;font-family:"Courier New";color:black">CAUTION: This email originated outside of Founders Federal Credit Union. Do not click links or open attachments unless you recognize the sender and know the content is safe.</span></b><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">What information do you need?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <<a href="mailto:w@woka.us" target="_blank">w@woka.us</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">You can simply put Tanner in the To: field, old school I know, but it still works :)<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">That's nothing I've ever heard of. I'd imagine you could use the
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=" target="_blank">
CTI API</a>, but not the Admin API.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">This isn't a REST based API though, and it is relatively harder to implement and work with though. My man Tanner at CTI Logic should be able to help. Yo Tanner! Where you at? Ok, so
one PRO for chat rooms are mentions. Email needs mentions.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The CTI Protocol:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo1">
Is a TCP/IP socket based message protocol<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo1">
Allows clients to send and receive information/events about: <o:p></o:p></li></ul>
<ul type="disc">
<ul type="circle">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo2">
Current system configuration and future updates.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo2">
Agents and their states<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo2">
Calls and their states<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo2">
<b>Statistics for agents, calls, and queues on a real-time basis</b><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo2">
Third-party call control<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo2">
Device snapshots<o:p></o:p></li></ul>
</ul>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
Provides support for two client modes for connecting with Unified CCX: <o:p></o:p></li></ul>
<ul type="disc">
<ul type="circle">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo4">
Bridge mode clients receive all agent-state and call events for all logged in agents in the system.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo4">
Agent mode clients only receives messages related to the agent.<o:p></o:p></li></ul>
</ul>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo5">
Has version control<o:p></o:p></li></ul>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Is there any way to see real time CTI port usage with UCCX Admin API? I did a quick search and it looks like it’s a supported function but having trouble finding the correct name
to use.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Jason<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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