<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr">It’s been a long time since I’ve used uccx as uccx. Is the option for real time reporting present under the Tools menu? (It is when licensed as IP IVR)</div><div dir="ltr"><br></div><div dir="ltr">It requires Java and is finicky, but does report.</div><div dir="ltr"><br></div><div dir="ltr">In CCE instead I just look at the usage on the AW and dump that in AW Db and graph it with Grafana. </div><div dir="ltr"><br><blockquote type="cite">On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">
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<p class="MsoNormal">Sorry, been tied us this morning. Just looking for real time usage data of the 300 UCCX Ports we are licensed for. Thanks!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Tanner Ezell <tanner.ezell@gmail.com> <br>
<b>Sent:</b> Friday, July 10, 2020 9:41 AM<br>
<b>To:</b> Charles Goldsmith <w@woka.us><br>
<b>Cc:</b> Anthony Holloway <avholloway+cisco-voip@gmail.com>; JASON BURWELL <JASON.BURWELL@foundersfcu.com>; cisco-voip@puck.nether.net<br>
<b>Subject:</b> [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="background:yellow"><b><span style="font-size:10.0pt;font-family:"Courier New";color:black">CAUTION: This email originated outside of Founders Federal Credit Union. Do not click links or open attachments unless you recognize the sender
and know the content is safe.<o:p></o:p></span></b></p>
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<p class="MsoNormal">What information do you need?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <<a href="mailto:w@woka.us">w@woka.us</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">You can simply put Tanner in the To: field, old school I know, but it still works :)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">That's nothing I've ever heard of. I'd imagine you could use the
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=" target="_blank">
CTI API</a>, but not the Admin API.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">This isn't a REST based API though, and it is relatively harder to implement and work with though. My man Tanner at CTI Logic should be able to help. Yo Tanner! Where you at? Ok, so one PRO for chat rooms are
mentions. Email needs mentions.<o:p></o:p></p>
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<p class="MsoNormal">The CTI Protocol:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Is a TCP/IP socket based message protocol<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Allows clients to send and receive information/events about: <o:p></o:p></li></ul>
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<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo1">
Current system configuration and future updates.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo1">
Agents and their states<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo1">
Calls and their states<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo1">
<b>Statistics for agents, calls, and queues on a real-time basis</b><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo1">
Third-party call control<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo1">
Device snapshots<o:p></o:p></li></ul>
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<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Provides support for two client modes for connecting with Unified CCX: <o:p></o:p></li></ul>
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<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo1">
Bridge mode clients receive all agent-state and call events for all logged in agents in the system.<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo1">
Agent mode clients only receives messages related to the agent.<o:p></o:p></li></ul>
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<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Has version control<o:p></o:p></li></ul>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Is there any way to see real time CTI port usage with UCCX Admin API? I did a quick search and it looks like it’s a supported function but having trouble finding the correct name
to use.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Jason<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
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