<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">Maybe I’m overlooking something. Where in that data is the original challenge fulfilled, at least without performing multiple queries to determine the parameter from every active call?<br><br><div dir="ltr">Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos.</div><div dir="ltr"><br><blockquote type="cite">On Jul 10, 2020, at 5:59 PM, Tanner Ezell <tanner.ezell@gmail.com> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="ltr">The challenge was only to indicate which ports were in use, but I thought it'd be more fun to also include details about the caller, or application information. All data is pretty much available (we could list what queues they're in if we wanted to), just a matter of what information is valuable.<div><br></div><div>Imagine a dashboard that fired off when a counter variable exceeded a certain value within a running script; VIP caller is identified by an ECC variable while in queue and is manually handled by an agent or supervisor (cherry pick); Imagine troubleshooting a callers actual call flow, replaying their experience step by step, seeing variable values change with each ste; Code coverage testing, automated application testing.. lots of fun stuff we can do. </div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jul 10, 2020 at 3:34 PM Bill Talley <<a href="mailto:btalley@gmail.com">btalley@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div dir="auto">Getting data is easy, getting the right data, not so easy.... <br><br><div dir="ltr">Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos.</div><div dir="ltr"><br><blockquote type="cite">On Jul 10, 2020, at 5:21 PM, Tanner Ezell <<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">Getting data is easy, giving you presentation is a bit more challenging... (sanitized)<div><br></div><div> "1103010": {</div><div> "state": "In Service",</div><div> "ccgId": "6"</div><div> },</div><div> "1103011": {</div><div> "state": "In Service",</div><div> "contactDetails": {</div><div> "callingNumber": "removed",</div><div> "calledNumber": "<span style="color:rgb(0,0,0);font-family:-webkit-standard;font-size:medium">removed</span>",</div><div> "originalDialedNumber": "null",</div><div> "arrivalType": "2",</div><div> "CLID": "null",</div><div> "DNIS": "null",</div><div> "lastRedirectedNumber": "null",</div><div> "eccDataMap": {</div><div> "SCRIPTCFG": "null",</div><div> "ACCOUNT_NUMBER": "null",</div><div> "CALLVAR9": "null",</div><div> "ANI": "null",</div><div> "CALLER_ENTERED_DIGITS": "null",</div><div> "SCRIPTID": "null",</div><div> "CALLVAR7": "null",</div><div> "CALLVAR8": "null",</div><div> "CALLVAR5": "null",</div><div> "CALLVAR6": "null",</div><div> "CALLVAR10": "null",</div><div> "CALLVAR3": "null",</div><div> "WRAPUP_DATA": "null",</div><div> "CALLVAR4": "null",</div><div> "CALLVAR1": "null",</div><div> "CALLVAR2": "null"</div><div> },</div><div> "ANIIIDIGITS": "null",</div><div> "RDNIS": "null",</div><div> "ANI": "null",</div><div> "originalCalledNumber": "<span style="color:rgb(0,0,0);font-family:-webkit-standard;font-size:medium">removed</span>",</div><div> "origProtocolCallRef": "0000000000355E9B065D6C2A00000000",</div><div> "destProtocolCallRef": "null",</div><div> "CED": "null",</div><div> "dialedNumber": "<span style="color:rgb(0,0,0);font-family:-webkit-standard;font-size:medium">removed</span>"</div><div> },</div><div> "scriptVarsMap": {</div><div> "sAgents": {</div><div> "name": "sAgents",</div><div> "value": "\"2286854\"",</div><div> "type": "java.lang.String"</div><div> },</div><div> "pTerminalMenu": {</div><div> "name": "pTerminalMenu",</div><div> "value": "P[6886/688601.wav]",</div><div> "type": "com.cisco.prompt.Playable"</div><div> },</div><div> "svoicemail": {</div><div> "name": "svoicemail",</div><div> "value": "\"2286856\"",</div><div> "type": "java.lang.String"</div><div> }</div><div> },</div><div> "ccgId": "6"</div><div> },</div><div>[CLIPPED]</div><div>and if you're wondering, yes, those are real-time insights into the script variables and caller ECC. I could tell you the step they're currently on.. ;)</div><div><br></div><div>It's too bad there isn't a market for these tools, lots of fun stuff we can do.</div></div></div></div></div></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jul 10, 2020 at 1:42 PM Bill Talley <<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div dir="auto">I ran some tests, and as Anthony suggested, there is no data returned which indicates anything beyond the registration status of a device. 🤷♂️<div><div><br><div dir="ltr">Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos.</div><div dir="ltr"><br><blockquote type="cite">On Jul 10, 2020, at 2:56 PM, JASON BURWELL via cisco-voip <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">
<div>
<p class="MsoNormal">Thank you for all the responses! Been a busy day so late getting back.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I was able to see the data I needed in historical format by running the licensing report shown in the thread Anthony posted. Very high level but gives the overall numbers. I wish there was a way to monitor this real time and in detail without
having to do a lot of custom work which, unless I missed something, sounds like what would need to happen.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">RTMT does show CTI ports but only shows IN/OUT of service status, not what the port is actually doing. I’ve long wondered when a refresh was coming to RTMT with more functionality as it feels a bit outdated and seems like its been essentially
unchanged as far back as I can remember. Although maybe the newer versions have improvements I am not aware of?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Jason<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Friday, July 10, 2020 2:03 PM<br>
<b>To:</b> Tanner Ezell <<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>><br>
<b>Cc:</b> Charles Goldsmith <<a href="mailto:w@woka.us" target="_blank">w@woka.us</a>>; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] [EXTERNAL] Re: UCCX 11.6 Real Time Port Usage<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">Looks like this has been asked and answered in the past:<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__community.cisco.com_t5_contact-2Dcenter_cucm-2Duccx-2Dhow-2Dmonitoring-2Dcti-2Dports_td-2Dp_2328292&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=AuUVwggfF1Gx1OoXF5cZeJc7sWQKhqsQDWdew4aUZqU&s=-wGoowBX4CRP0UqCU1n5Ewyor1xyF_ik4JowJwnA6Mk&e=" target="_blank">https://community.cisco.com/t5/contact-center/cucm-uccx-how-monitoring-cti-ports/td-p/2328292</a><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">The two people responding seem familiar to me, but I can't quite put my finger on who they are.<u></u><u></u></p>
</div>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">On Fri, Jul 10, 2020 at 11:55 AM Tanner Ezell <<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border-style:none none none solid;border-left-width:1pt;border-left-color:rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<p class="MsoNormal"></p><div><image001.gif></div><u></u><u></u><p></p>
</div>
<div>
<p class="MsoNormal">I'll see what I can do.<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">On Fri, Jul 10, 2020 at 9:45 AM UC Penguin <<a href="mailto:gentoo@ucpenguin.com" target="_blank">gentoo@ucpenguin.com</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border-style:none none none solid;border-left-width:1pt;border-left-color:rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<p class="MsoNormal">It’s been a long time since I’ve used uccx as uccx. Is the option for real time reporting present under the Tools menu? (It is when licensed as IP IVR)<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">It requires Java and is finicky, but does report.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">In CCE instead I just look at the usage on the AW and dump that in AW Db and graph it with Grafana. <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><br>
<br>
<u></u><u></u></p>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<p class="MsoNormal" style="margin-bottom:12pt">On Jul 10, 2020, at 10:58, JASON BURWELL via cisco-voip <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>> wrote:<u></u><u></u></p>
</blockquote>
</div>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal">Sorry, been tied us this morning. Just looking for real time usage data of the 300 UCCX Ports we are licensed for. Thanks!<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div style="border-style:solid none none;border-top-width:1pt;border-top-color:rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Tanner Ezell <<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>>
<br>
<b>Sent:</b> Friday, July 10, 2020 9:41 AM<br>
<b>To:</b> Charles Goldsmith <<a href="mailto:w@woka.us" target="_blank">w@woka.us</a>><br>
<b>Cc:</b> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>; JASON BURWELL <<a href="mailto:JASON.BURWELL@foundersfcu.com" target="_blank">JASON.BURWELL@foundersfcu.com</a>>;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [EXTERNAL] Re: [cisco-voip] UCCX 11.6 Real Time Port Usage<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal" style="background-color:yellow">
<b><span style="font-size:10pt;font-family:"Courier New";color:black">CAUTION: This email originated outside of Founders Federal Credit Union. Do not click links or open attachments unless you recognize the sender and know the content is safe.</span></b><u></u><u></u></p>
</div>
<div class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:10pt;font-family:"Courier New";color:black">
<hr size="2" width="100%" align="center">
</span></b></div>
<div>
<div>
<p class="MsoNormal">What information do you need?<u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith <<a href="mailto:w@woka.us" target="_blank">w@woka.us</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border-style:none none none solid;border-left-width:1pt;border-left-color:rgb(204,204,204);padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt">
<div>
<p class="MsoNormal">You can simply put Tanner in the To: field, old school I know, but it still works :)<u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border-style:none none none solid;border-left-width:1pt;border-left-color:rgb(204,204,204);padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt">
<div>
<div>
<p class="MsoNormal">That's nothing I've ever heard of. I'd imagine you could use the
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__developer.cisco.com_docs_contact-2Dcenter-2Dexpress_-23-21cti-2Dprotocol-2Doverview&d=DwMFaQ&c=CrVsPA4meZ6vEtstSPLQqC5izq21_OrN_h8zxKzEuwc&r=cxTKAF4Iaor9PiEwHMcKcEgAJ-ObtwqWBXjTvqngqNk&m=ggEpNPUJr1NlfZE1JKM7Cpap2ANTeuhAzqnEstabxds&s=CqzbG56fWHXUL9xOmsT2xuUbjmhpuDpxsKj3g6vGXug&e=" target="_blank">
CTI API</a>, but not the Admin API.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12pt">This isn't a REST based API though, and it is relatively harder to implement and work with though. My man Tanner at CTI Logic should be able to help. Yo Tanner! Where you at? Ok, so
one PRO for chat rooms are mentions. Email needs mentions.<u></u><u></u></p>
<div>
<p class="MsoNormal">The CTI Protocol:<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<ul type="disc">
<li class="MsoNormal">
Is a TCP/IP socket based message protocol<u></u><u></u></li><li class="MsoNormal">
Allows clients to send and receive information/events about: <u></u><u></u></li></ul>
<ul type="disc">
<ul type="circle">
<li class="MsoNormal">
Current system configuration and future updates.<u></u><u></u></li><li class="MsoNormal">
Agents and their states<u></u><u></u></li><li class="MsoNormal">
Calls and their states<u></u><u></u></li><li class="MsoNormal">
<b>Statistics for agents, calls, and queues on a real-time basis</b><u></u><u></u></li><li class="MsoNormal">
Third-party call control<u></u><u></u></li><li class="MsoNormal">
Device snapshots<u></u><u></u></li></ul>
</ul>
<ul type="disc">
<li class="MsoNormal">
Provides support for two client modes for connecting with Unified CCX: <u></u><u></u></li></ul>
<ul type="disc">
<ul type="circle">
<li class="MsoNormal">
Bridge mode clients receive all agent-state and call events for all logged in agents in the system.<u></u><u></u></li><li class="MsoNormal">
Agent mode clients only receives messages related to the agent.<u></u><u></u></li></ul>
</ul>
<ul type="disc">
<li class="MsoNormal">
Has version control<u></u><u></u></li></ul>
</div>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">On Thu, Jul 9, 2020 at 4:07 PM JASON BURWELL via cisco-voip <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border-style:none none none solid;border-left-width:1pt;border-left-color:rgb(204,204,204);padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt">
<div>
<div>
<p class="MsoNormal">Is there any way to see real time CTI port usage with UCCX Admin API? I did a quick search and it looks like it’s a supported function but having trouble finding the correct name
to use.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Thanks<u></u><u></u></p>
<p class="MsoNormal">Jason<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
<p class="MsoNormal">_______________________________________________<br>
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</blockquote>
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<p class="MsoNormal">_______________________________________________<br>
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<p class="MsoNormal">_______________________________________________<br>
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</blockquote>
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</blockquote>
</div>
<p class="MsoNormal">_______________________________________________<br>
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