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<div dir="auto">Hy @ all<br />
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we have this on normal Jabber and Jabber for VDI on some Devices with BiB Recording enabled.<br />
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Interessting would be this i think<br />
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<a href="https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/212176-How-to-collect-an-Audio-Capture-Dump-wit.html" target="_blank">https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/212176-How-to-collect-an-Audio-Capture-Dump-wit.html</a><br />
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<a href="https://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/212176-How-to-collect-an-Audio-Capture-Dump-wit.html" target="_blank">c</a>heers</div>
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<div name="messageReplySection">On 15. Jul 2020, 17:12 +0200, Palmer, Brian via cisco-voip <cisco-voip@puck.nether.net>, wrote:<br />
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<p class="MsoNormal">Call recording might be one mechanism to verify what the user is experiencing unless you have experienced the same. Quality of service is always a thought as well. Just throwing additional thoughts into what everybody else mentioned.. all of which are great.</p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net> <b>On Behalf Of</b> Scott Voll<br />
<b>Sent:</b> Monday, July 13, 2020 10:49 AM<br />
<b>To:</b> cisco-voip@puck.nether.net<br />
<b>Subject:</b> [cisco-voip] digitized voice quality</p>
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<p class="MsoNormal">All--</p>
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<p class="MsoNormal">we are using Jabber 12.8 with CM 12.5 in a voice only mode. we have users reporting digitized voice call quality. has anyone else been dealing with this? </p>
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<p class="MsoNormal">we have had multiple users say if they add Video to the call it makes it better. Anyone else seeing that? Any ideas why that would be better?</p>
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<p class="MsoNormal">what else can we do to make this work better? TAC has not been able to help with this after multiple weeks of engagement. </p>
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<p class="MsoNormal">any thoughts?</p>
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<p class="MsoNormal">TIA</p>
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<p class="MsoNormal">Scott</p>
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