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<p class="MsoNormal">I know the answer to #3 is no ,w hen we asked it’s not anything they were planning to offer with socailminer, you had to send a URL to some external service.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>naresh rathore<br>
<b>Sent:</b> Sunday, July 26, 2020 11:17 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] uccx12.0, social miner (for webchat)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">hi,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">i have implemented social miner and using webchat. my customer have following requirements.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<span style="font-size:12.0pt">problem statement selected during chat initiation not displayed on agent window. is there a way for agent to see problem statement selected during chat initiation.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt">also when agent send any webpage url to chat user (chat initiator) he/she cant click and open the link. but when chat user send webpage url to agent, he can open url without any issue.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt">customer also wants to have an file attachment option, which he can use to send files to agent. is there option to activate attachment capability?<o:p></o:p></span></li></ol>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Regards<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Naray<o:p></o:p></span></p>
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