<div dir="ltr">We might have to stop blowing up Fred's email with our inside jokes and musing of technology past. Sorry Fred! I hope you got the answers/feedback you were looking for.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Aug 19, 2020 at 1:39 PM Bill Talley <<a href="mailto:btalley@gmail.com">btalley@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto">+1000<div><br></div><div>😂😂😂😂<br><br><div dir="ltr">Sent from an iPhone mobile device with very tiny touchscreen input keys. Please excude my typtos.</div><div dir="ltr"><br><blockquote type="cite">On Aug 19, 2020, at 12:51 PM, Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr"><div dir="ltr">GTFO</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Aug 19, 2020 at 10:25 AM NateCCIE <<a href="mailto:nateccie@gmail.com" target="_blank">nateccie@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto">What about IP IVR?<br><br><div dir="ltr">Sent from my iPhone</div><div dir="ltr"><br><blockquote type="cite">On Aug 19, 2020, at 9:16 AM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:<br><br></blockquote></div><blockquote type="cite"><div dir="ltr">
<div>
<p class="MsoNormal">+100 for Anthony! <span style="font-family:"Segoe UI Emoji",sans-serif">
😊</span><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>
<br>
<b>Sent:</b> Wednesday, August 19, 2020 10:48 AM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>><br>
<b>Cc:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>; Charles Goldsmith <<a href="mailto:w@woka.us" target="_blank">w@woka.us</a>>; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] [External] IPCC best practice<u></u><u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div style="border:1pt solid rgb(156,101,0);padding:2pt">
<p class="MsoNormal" style="line-height:12pt;background:rgb(255,235,156)"><b><span style="font-size:10pt;color:black">CAUTION:</span></b><span style="font-size:10pt;color:black"> This email originated from outside of the University of Guelph. Do not click links
or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to
<a href="mailto:IThelp@uoguelph.ca" target="_blank">IThelp@uoguelph.ca</a><u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Wait Lelio, CRA is older terminology than CRS, so it should go:<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">+1 IPCC<u></u><u></u></p>
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<p class="MsoNormal">+2 CRS<u></u><u></u></p>
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<p class="MsoNormal">+3 CRA<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Right?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Wed, Aug 19, 2020 at 8:53 AM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:<u></u><u></u></p>
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<blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in">
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<p class="MsoNormal">Not much more to add here, except +1 for calling in IPCC. :) you’d have gotten +2 if you called it CRA. ;)
<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">But, seriously, you have to weigh the pros and cons of injecting a point of failure vs ease of administration. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">My thought process is, can you build automatic recovery? Or easily understood manual backup. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<div>
<p class="MsoNormal">And is the design something you can easily hand off to someone?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Lots of things to consider. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Sent from my iPhone<u></u><u></u></p>
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<p class="MsoNormal"><br>
<br>
<u></u><u></u></p>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<p class="MsoNormal" style="margin-bottom:12pt">On Aug 19, 2020, at 9:00 AM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal" style="line-height:12pt;background:rgb(255,235,156)"><b><span style="font-size:10pt;color:black">CAUTION:</span></b><span style="font-size:10pt;color:black"> This email originated from outside of the University of Guelph. Do not click links
or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to
<a href="mailto:IThelp@uoguelph.ca" target="_blank">IThelp@uoguelph.ca</a><u></u><u></u></span></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">We still use Call Handlers. We have fewer resources who can handle script editing and somewhat frequent requests to change hours and such that we need the regular techs to be able
to handle.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Definitely a preference thing.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><b><span style="color:rgb(243,128,11)">Matthew Loraditch</span></b><b><span style="font-size:1pt;font-family:remialcxesans,serif;color:white"></span><span style="color:rgb(243,128,11)"><u></u><u></u></span></b></p>
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<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<u></u><u></u></span></b></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:gray"> | <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(243,128,11)">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:1pt"><a href="http://www.heliontechnologies.com/" target="_blank"><span style="text-decoration:none"><u></u><u></u></span></a></span></p>
<div>
<p class="MsoNormal"><span style="font-size:1pt;color:blue"><a href="http://www.heliontechnologies.com/" target="_blank"><span style="text-decoration:none"><image137282.png></span><span style="font-size:11pt;color:windowtext;text-decoration:none"><u></u><u></u></span></a></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1pt"><a href="https://facebook.com/heliontech" target="_blank"><span style="text-decoration:none"><u></u><u></u></span></a></span></p>
<div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1pt;color:blue"><a href="https://facebook.com/heliontech" target="_blank"><span style="text-decoration:none"><image428710.png></span><span style="font-size:11pt;color:windowtext;text-decoration:none"><u></u><u></u></span></a></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1pt"><a href="https://twitter.com/heliontech" target="_blank"><span style="text-decoration:none"><u></u><u></u></span></a></span></p>
<div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1pt;color:blue"><a href="https://twitter.com/heliontech" target="_blank"><span style="text-decoration:none"><image540273.png></span><span style="font-size:11pt;color:windowtext;text-decoration:none"><u></u><u></u></span></a></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1pt"><a href="https://www.linkedin.com/company/helion-technologies" target="_blank"><span style="text-decoration:none"><u></u><u></u></span></a></span></p>
<div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1pt;color:blue"><a href="https://www.linkedin.com/company/helion-technologies" target="_blank"><span style="text-decoration:none"><image899251.png></span><span style="font-size:11pt;color:windowtext;text-decoration:none"><u></u><u></u></span></a></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:1pt"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Charles Goldsmith<br>
<b>Sent:</b> Wednesday, August 19, 2020 8:39 AM<br>
<b>To:</b> Johnson, Tim <<a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] [External] IPCC best practice<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div style="border:1pt solid rgb(156,101,0);padding:2pt">
<p class="MsoNormal" style="line-height:12pt;background:rgb(255,235,156)">
<span style="font-size:10pt;color:rgb(156,101,0)">[EXTERNAL]</span><u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<div>
<p class="MsoNormal">Agreed with TIm, it's just simpler to involve less systems if you can. With 12.0 UCCX and higher, the calendar function is a nice addition, no more XML files for schedules.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">On Wed, Aug 19, 2020 at 7:37 AM Johnson, Tim <<a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a>> wrote:<u></u><u></u></p>
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<blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt">
<p class="MsoNormal">It seems to me that there's not a "best practice" label for most scenarios. When I started with UCCX, we went to a call handler first to provide us with an easy way to provide a
schedule, and a familiar way for the customer to record a greeting. Later, we ended up building the schedule into our script and directing calls to the trigger. That's my preference, just to involve less systems.
<br>
<br>
Tim Johnson<br>
Voice & Video Engineer<br>
Central Michigan University<br>
Call me: +19897744406<br>
Video Call me: <a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a><br>
Fax me: +19897795900<br>
Meet me: <a href="http://cmich.webex.com/meet/johns10t" target="_blank">http://cmich.webex.com/meet/johns10t</a><br>
<br>
<br>
-----Original Message-----<br>
From: cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>> On Behalf Of
<a href="mailto:fred@browardcommunications.com" target="_blank">fred@browardcommunications.com</a><br>
Sent: Wednesday, August 19, 2020 8:19 AM<br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Subject: [External] [cisco-voip] IPCC best practice<br>
<br>
<br>
Hello, I just have a quick question.<br>
When setting up a call center for a SMB, Is it best practice to have the main number go to a unity call handler 1st, with caller input going to uccx triggers, or is it considered best practice to have the main number go right to CCX? I have seen both ways.<br>
<br>
Thank you.<br>
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</blockquote>
</div>
</div>
</div>
<p class="MsoNormal">_______________________________________________<br>
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</blockquote>
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</div>
<p class="MsoNormal">_______________________________________________<br>
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</blockquote>
</div>
</div>
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