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<p class="MsoNormal">We still use Call Handlers. We have fewer resources who can handle script editing and somewhat frequent requests to change hours and such that we need the regular techs to be able to handle.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Definitely a preference thing.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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style="font-weight:400;">MLoraditch@heliontechnologies.com</strong></a></td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:middle;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;line-height:normal;"><tr style="font-size:0;"><td align="left" style="vertical-align:bottom;"><a href="http://www.heliontechnologies.com/" target="_blank" id="LPlnk689713" style="text-decoration:none;"><img src="cid:image137282.png@13676CCC.DB0E15A3" width="300" height="75" border="0" title="Helion Technologies" alt="Helion Technologies" style="width:300px;min-width:300px;max-width:300px;height:75px;min-height:75px;max-height:75px;font-size:12px;" /></a></td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" 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<p class="MsoNormal"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>Charles Goldsmith<br>
<b>Sent:</b> Wednesday, August 19, 2020 8:39 AM<br>
<b>To:</b> Johnson, Tim <johns10t@cmich.edu><br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] [External] IPCC best practice<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:#9C6500">[EXTERNAL]</span><span style="font-size:10.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Agreed with TIm, it's just simpler to involve less systems if you can. With 12.0 UCCX and higher, the calendar function is a nice addition, no more XML files for schedules.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Aug 19, 2020 at 7:37 AM Johnson, Tim <<a href="mailto:johns10t@cmich.edu">johns10t@cmich.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">It seems to me that there's not a "best practice" label for most scenarios. When I started with UCCX, we went to a call handler first to provide us with an easy way to provide a schedule, and a familiar way for the customer to record a
greeting. Later, we ended up building the schedule into our script and directing calls to the trigger. That's my preference, just to involve less systems.
<br>
<br>
Tim Johnson<br>
Voice & Video Engineer<br>
Central Michigan University<br>
Call me: +19897744406<br>
Video Call me: <a href="mailto:johns10t@cmich.edu" target="_blank">johns10t@cmich.edu</a><br>
Fax me: +19897795900<br>
Meet me: <a href="http://cmich.webex.com/meet/johns10t" target="_blank">http://cmich.webex.com/meet/johns10t</a><br>
<br>
<br>
-----Original Message-----<br>
From: cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>> On Behalf Of
<a href="mailto:fred@browardcommunications.com" target="_blank">fred@browardcommunications.com</a><br>
Sent: Wednesday, August 19, 2020 8:19 AM<br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Subject: [External] [cisco-voip] IPCC best practice<br>
<br>
<br>
Hello, I just have a quick question.<br>
When setting up a call center for a SMB, Is it best practice to have the main number go to a unity call handler 1st, with caller input going to uccx triggers, or is it considered best practice to have the main number go right to CCX? I have seen both ways.<br>
<br>
Thank you.<br>
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