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<p class="MsoNormal">We used 8811 IP Phones registered over MRA with the users personal line. Then Extension Mobility - place the remote ACD line as line1 and the desk phone as line 2 and finally got this working in our environment.<o:p></o:p></p>
<p class="MsoNormal">We also had success CSF / Jabber with ACD as line1 and personal line as line 2. Then add the mac for CSF profile to the RMCM controlled devices application user.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have since switched to NICE Incontact and deprecated UCCX from our environment.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">-Keith<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of Jonatan Quezada <jonatan.quezada@chemeketa.edu><br>
<b>Date: </b>Tuesday, August 25, 2020 at 4:36 PM<br>
<b>To: </b>James Dust <james.dust@charles-stanley.co.uk>, Adrian Arevalo-Orozco <adrian.arevalo.orozco@chemeketa.edu><br>
<b>Cc: </b>"cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net><br>
<b>Subject: </b>Re: [cisco-voip] [EXTERNAL] Remote UCCX users<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Is this where we add the mac for CSF profile to the RMCM controlled devices application user?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">please confirm, I feel like we did this recently for my help desk users also running a queue with finesse on my ccx<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Aug 25, 2020 at 2:29 PM James Dust <<a href="mailto:james.dust@charles-stanley.co.uk">james.dust@charles-stanley.co.uk</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">I have a number of users working remotely who are part of a queue on UCCX,
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<p class="MsoNormal">They are using jabber on their windows desktop (csf profile on cucm) and are connecting into our network via our VPN.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">The users would normally just take calls on their desk phones in our office, but are working remotely due to COVID.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thing is they are only able to receive calls when logged into their desk phone’s in the office (even though they are fielding the calls via jabber whilst working remotely)<o:p></o:p></p>
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<p class="MsoNormal">Is there any way around this dependancy?<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Arial",sans-serif"><br>
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<p class="MsoNormal">_______________________________________________<br>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdrive.google.com%2Fdrive%2Ffolders%2F1A8GG5MV3woXXQKyJ7-G7TqIzNC80GC9X%3Fusp%3Dsharing&data=02%7C01%7CKeith.Croft%40wwt.com%7C1c8385cafd074905baa208d8493ee424%7Ca2d8e6b4e26e44218f3dec288c827c7d%7C1%7C0%7C637339881746006632&sdata=lALybXu9qZmuVFQPFzGqs47ORBAQtxK3sFbVIoYCoRo%3D&reserved=0" target="_blank">Jabber
and Instructions</a> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial",sans-serif">Johnny Q</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Voice Technology Analyst II</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:18.0pt;font-family:"Arial",sans-serif">Chemeketa Community College</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><a href="mailto:Johnny.Q@chemeketa.edu" target="_blank">Johnny.Q@chemeketa.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">Building 22 Room 130</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">Work/Jabber 5033995294 </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">Cell 5035769873</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">FAX 5033995549</span><o:p></o:p></p>
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