<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal">How is NICE in comparison? I’ve been curious about other products but haven’t looked too far yet.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>Croft, Keith<br>
<b>Sent:</b> Tuesday, September 8, 2020 7:59 AM<br>
<b>To:</b> Jonatan Quezada <jonatan.quezada@chemeketa.edu>; James Dust <james.dust@charles-stanley.co.uk>; Adrian Arevalo-Orozco <adrian.arevalo.orozco@chemeketa.edu><br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] [EXTERNAL] Remote UCCX users<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We used 8811 IP Phones registered over MRA with the users personal line. Then Extension Mobility - place the remote ACD line as line1 and the desk phone as line 2 and finally got this working in our environment.<o:p></o:p></p>
<p class="MsoNormal">We also had success CSF / Jabber with ACD as line1 and personal line as line 2. Then add the mac for CSF profile to the RMCM controlled devices application user.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have since switched to NICE Incontact and deprecated UCCX from our environment.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">-Keith<o:p></o:p></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>> on behalf of Jonatan Quezada
<<a href="mailto:jonatan.quezada@chemeketa.edu">jonatan.quezada@chemeketa.edu</a>><br>
<b>Date: </b>Tuesday, August 25, 2020 at 4:36 PM<br>
<b>To: </b>James Dust <<a href="mailto:james.dust@charles-stanley.co.uk">james.dust@charles-stanley.co.uk</a>>, Adrian Arevalo-Orozco <<a href="mailto:adrian.arevalo.orozco@chemeketa.edu">adrian.arevalo.orozco@chemeketa.edu</a>><br>
<b>Cc: </b>"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>Re: [cisco-voip] [EXTERNAL] Remote UCCX users<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Is this where we add the mac for CSF profile to the RMCM controlled devices application user?<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">please confirm, I feel like we did this recently for my help desk users also running a queue with finesse on my ccx<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Tue, Aug 25, 2020 at 2:29 PM James Dust <<a href="mailto:james.dust@charles-stanley.co.uk">james.dust@charles-stanley.co.uk</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div>
<p class="MsoNormal">I have a number of users working remotely who are part of a queue on UCCX,
<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">They are using jabber on their windows desktop (csf profile on cucm) and are connecting into our network via our VPN.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">The users would normally just take calls on their desk phones in our office, but are working remotely due to COVID.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Thing is they are only able to receive calls when logged into their desk phone’s in the office (even though they are fielding the calls via jabber whilst working remotely)<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Is there any way around this dependancy?<o:p></o:p></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Arial",sans-serif"><br>
</span><strong><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#99CC00">Consider the environment - Think before you print</span></strong><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><br>
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><br>
</span><span style="font-size:7.5pt;font-family:"Arial",sans-serif">The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility
of the recipient to confirm this. <br>
<br>
You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).<br>
<br>
Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><a href="https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.charles-stanley.co.uk%2Fcontact-us%2Fdisclosure%2F&data=02%7C01%7CKeith.Croft%40wwt.com%7C1c8385cafd074905baa208d8493ee424%7Ca2d8e6b4e26e44218f3dec288c827c7d%7C1%7C0%7C637339881745996637&sdata=8pW4QEFKDxmmVM1zKUQo1bLCL%2BL4oZkd0HbTPn0ex8U%3D&reserved=0" target="_blank" title="http://www.charles-stanley.co.uk/contact-us/disclosure/"><span style="font-size:7.5pt">http://www.charles-stanley.co.uk/contact-us/disclosure/</span></a></span><o:p></o:p></p>
</div>
<p class="MsoNormal">_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=02%7C01%7CKeith.Croft%40wwt.com%7C1c8385cafd074905baa208d8493ee424%7Ca2d8e6b4e26e44218f3dec288c827c7d%7C1%7C0%7C637339881746006632&sdata=kmnRiQ0anryrjxn9X%2FlCFxP2RrsJv06pCyGLHXmUxe0%3D&reserved=0" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
</blockquote>
</div>
<p class="MsoNormal"><br clear="all">
<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal">-- <o:p></o:p></p>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdrive.google.com%2Fdrive%2Ffolders%2F1A8GG5MV3woXXQKyJ7-G7TqIzNC80GC9X%3Fusp%3Dsharing&data=02%7C01%7CKeith.Croft%40wwt.com%7C1c8385cafd074905baa208d8493ee424%7Ca2d8e6b4e26e44218f3dec288c827c7d%7C1%7C0%7C637339881746006632&sdata=lALybXu9qZmuVFQPFzGqs47ORBAQtxK3sFbVIoYCoRo%3D&reserved=0" target="_blank">Jabber
and Instructions</a> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial",sans-serif">Johnny Q</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Voice Technology Analyst II</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:18.0pt;font-family:"Arial",sans-serif">Chemeketa Community College</span><o:p></o:p></p>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:9.5pt"><a href="mailto:Johnny.Q@chemeketa.edu" target="_blank">Johnny.Q@chemeketa.edu</a></span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">Building 22 Room 130</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">Work/Jabber 5033995294 </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">Cell 5035769873</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">FAX 5033995549</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>