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<p class="MsoNormal">What are you able to do with the service now integration ?<o:p></o:p></p>
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<p class="MsoNormal">Thank you,<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#60041C">Robert Martinez</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#434544">Lead Telecom Project Engineer, Voice Networks</span></b><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">6500 Wilshire Blvd., 4<sup>th</sup> Floor : Los Angeles CA 90048</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">Office <a href="tel:323-866-6969"><span style="color:#600060">323-866-6969</span></a> : <a href="http://Cedars-sinai.org"><span style="color:#600060">Cedars-sinai.org</span></a></span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of "Croft, Keith" <Keith.Croft@wwt.com><br>
<b>Date: </b>Tuesday, September 8, 2020 at 6:30 AM<br>
<b>To: </b>"Johnson, Tim" <johns10t@cmich.edu>, Jonatan Quezada <jonatan.quezada@chemeketa.edu>, James Dust <james.dust@charles-stanley.co.uk>, Adrian Arevalo-Orozco <adrian.arevalo.orozco@chemeketa.edu><br>
<b>Cc: </b>"cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net><br>
<b>Subject: </b>Re: [cisco-voip] [EXTERNAL] Remote UCCX users<o:p></o:p></span></p>
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<p class="MsoNormal">Nice is so easy to use for our agents we switched to a softphone only. - we’ve had almost no support requests from our 2 service desks and we used to be troubleshooting weekly with agents and supervisors.<o:p></o:p></p>
<p class="MsoNormal">Nice was easy to work with, integrated to Service Now easily, the Nice team was organized and helped us through every step of the process. Admin / scripting and agent training were also exceptional. Nice had their act together I’d recommend
you take a look.<o:p></o:p></p>
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<p class="MsoNormal">Respectfully,<o:p></o:p></p>
<p class="MsoNormal">Keith <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">"Johnson, Tim" <johns10t@cmich.edu><br>
<b>Date: </b>Tuesday, September 8, 2020 at 7:12 AM<br>
<b>To: </b>Keith Croft <Keith.Croft@wwt.com>, Jonatan Quezada <jonatan.quezada@chemeketa.edu>, James Dust <james.dust@charles-stanley.co.uk>, Adrian Arevalo-Orozco <adrian.arevalo.orozco@chemeketa.edu><br>
<b>Cc: </b>"cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net><br>
<b>Subject: </b>RE: [cisco-voip] [EXTERNAL] Remote UCCX users</span><o:p></o:p></p>
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<p class="MsoNormal">How is NICE in comparison? I’ve been curious about other products but haven’t looked too far yet.<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>Croft, Keith<br>
<b>Sent:</b> Tuesday, September 8, 2020 7:59 AM<br>
<b>To:</b> Jonatan Quezada <jonatan.quezada@chemeketa.edu>; James Dust <james.dust@charles-stanley.co.uk>; Adrian Arevalo-Orozco <adrian.arevalo.orozco@chemeketa.edu><br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] [EXTERNAL] Remote UCCX users<o:p></o:p></p>
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<p class="MsoNormal">We used 8811 IP Phones registered over MRA with the users personal line. Then Extension Mobility - place the remote ACD line as line1 and the desk phone as line 2 and finally got this working in our environment.<o:p></o:p></p>
<p class="MsoNormal">We also had success CSF / Jabber with ACD as line1 and personal line as line 2. Then add the mac for CSF profile to the RMCM controlled devices application user.
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<p class="MsoNormal">We have since switched to NICE Incontact and deprecated UCCX from our environment.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">-Keith<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>> on behalf of Jonatan Quezada
<<a href="mailto:jonatan.quezada@chemeketa.edu">jonatan.quezada@chemeketa.edu</a>><br>
<b>Date: </b>Tuesday, August 25, 2020 at 4:36 PM<br>
<b>To: </b>James Dust <<a href="mailto:james.dust@charles-stanley.co.uk">james.dust@charles-stanley.co.uk</a>>, Adrian Arevalo-Orozco <<a href="mailto:adrian.arevalo.orozco@chemeketa.edu">adrian.arevalo.orozco@chemeketa.edu</a>><br>
<b>Cc: </b>"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>Re: [cisco-voip] [EXTERNAL] Remote UCCX users</span><o:p></o:p></p>
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<p class="MsoNormal">Is this where we add the mac for CSF profile to the RMCM controlled devices application user?<o:p></o:p></p>
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<p class="MsoNormal">please confirm, I feel like we did this recently for my help desk users also running a queue with finesse on my ccx<o:p></o:p></p>
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<p class="MsoNormal">On Tue, Aug 25, 2020 at 2:29 PM James Dust <<a href="mailto:james.dust@charles-stanley.co.uk">james.dust@charles-stanley.co.uk</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">I have a number of users working remotely who are part of a queue on UCCX,
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<p class="MsoNormal">They are using jabber on their windows desktop (csf profile on cucm) and are connecting into our network via our VPN.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">The users would normally just take calls on their desk phones in our office, but are working remotely due to COVID.<o:p></o:p></p>
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<p class="MsoNormal">Thing is they are only able to receive calls when logged into their desk phone’s in the office (even though they are fielding the calls via jabber whilst working remotely)<o:p></o:p></p>
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<p class="MsoNormal">Is there any way around this dependancy?<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Arial",sans-serif"><br>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><a href="https://urldefense.com/v3/__https:/nam12.safelinks.protection.outlook.com/?url=https*3A*2F*2Fdrive.google.com*2Fdrive*2Ffolders*2F1A8GG5MV3woXXQKyJ7-G7TqIzNC80GC9X*3Fusp*3Dsharing&data=02*7C01*7CKeith.Croft*40wwt.com*7C16ba0336f7f44a5062a008d853f07ba3*7Ca2d8e6b4e26e44218f3dec288c827c7d*7C1*7C0*7C637351639613848967&sdata=VXNVbyz8R7a6L1H0KPX36saVxivCQvlHloWo9yiHays*3D&reserved=0__;JSUlJSUlJSUlJSUlJSUlJSU!!KOmnBZxC8_2BBQ!gSmMCNd_mbCSMQ8YMFybBSzoY3j0AsXOzFkl0U9Bh-XNitX87gy-NJTmhLW7W16YX-g$" target="_blank">Jabber
and Instructions</a> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial",sans-serif">Johnny Q</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Voice Technology Analyst II</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:18.0pt;font-family:"Arial",sans-serif">Chemeketa Community College</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><a href="mailto:Johnny.Q@chemeketa.edu" target="_blank">Johnny.Q@chemeketa.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">Building 22 Room 130</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">Work/Jabber 5033995294 </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">Cell 5035769873</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">FAX 5033995549</span><o:p></o:p></p>
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