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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi, Joe<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">It´s the only device using cloud registration right now.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">We just found out about that with a TAC case. I sent this message while I was switching between engineers.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">It is indeed a connection error (the proxy seems at fault), but the error message was really misleading and we spent hours looking at other things like the NTP config and Timezone.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Ariel.</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="ES">De:</span></b><span lang="ES"> Joe Martini (joemar2) <joemar2@cisco.com>
<br>
<b>Enviado el:</b> viernes, 23 de octubre de 2020 17:07<br>
<b>Para:</b> ROZA, Ariel <Ariel.ROZA@LA.LOGICALIS.COM><br>
<b>CC:</b> cisco-voip (cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net><br>
<b>Asunto:</b> Re: [cisco-voip] Problem registering Webex Room Kit to the cloud<o:p></o:p></span></p>
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<p class="MsoNormal">Hi Ariel,<o:p></o:p></p>
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<p class="MsoNormal">Can you check if <a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Factivation.webex.com%2F&data=04%7C01%7CAriel.ROZA%40la.logicalis.com%7C450351ac8ba3476f32ea08d8778f4500%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C637390804511466244%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2MhN2styHDT0iWVAYHi1cdgqdvlluURqzAPNxH29kgo%3D&reserved=0">activation.webex.com</a> is
reachable via HTTPS from the device/network? Do you have any other devices that are successfully cloud registered from the same network as the Webex Room Kit displaying this message?
<o:p></o:p></p>
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<p class="MsoNormal">Joe<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Oct 23, 2020, at 2:17 PM, ROZA, Ariel <<a href="mailto:Ariel.ROZA@LA.LOGICALIS.COM">Ariel.ROZA@LA.LOGICALIS.COM</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hi Guys and Gals,<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-US">Have you ever seen this error:<span class="apple-converted-space"> </span><b>activation failed. system time adjustment failed</b><span class="apple-converted-space"> </span>while registering a Room Kit to Webex?</span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-US"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-US">I have already setup NTP with and internal NTP Server, and Diagnostics on the unit show NTP as ok. But I run the wizard to register it to Webex, I input the activation code, and after “thinking” for a while, I get that
error.</span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-US"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-US">The very odd thing is that the NTP section in the configuration menu is missing after my first attempt to register the device (That is already set to use Webex, and not CUCM)</span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="PT-BR" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:white;background:red">Ariel Pablo Roza</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#3F4243">Post Sales UC Engineer / Southern Cone</span></b><span class="apple-converted-space"><span lang="EN-US" style="font-family:"Arial",sans-serif;color:#404040"> </span></span><span lang="PT-BR" style="font-family:"Arial",sans-serif;color:#404040"><image005.png></span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="PT-BR" style="font-family:"Arial",sans-serif;color:#404040"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="PT-BR" style="font-family:"Arial",sans-serif;color:#404040">t: (011) 5282-0458</span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="PT-BR" style="font-family:"Arial",sans-serif;color:#404040">m: (011) 5017-4417</span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="PT-BR" style="font-family:"Arial",sans-serif;color:#404040"><a href="mailto:ariel.roza@la.logicalis.com">ariel.roza@la.logicalis.com</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="PT-BR" style="font-family:"Arial",sans-serif;color:#404040">Av. Belgrano 955 – Piso 20 - C1092AAJ</span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="PT-BR" style="font-family:"Arial",sans-serif;color:#404040">CABA – Buenos Aires - Argentina</span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="PT-BR"><a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.la.logicalis.com%2F&data=04%7C01%7CAriel.ROZA%40la.logicalis.com%7C450351ac8ba3476f32ea08d8778f4500%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C637390804511476239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ySvz1c%2BvrMAg2yHwpQOjsnS0ZX040JvvlEHBdGF4ck8%3D&reserved=0"><span style="font-family:"Arial",sans-serif;color:red">www.la.logicalis.com</span></a></span><o:p></o:p></p>
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<p class="MsoNormal"><span lang="PT-BR"> </span><o:p></o:p></p>
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<p class="MsoNormal"><oledata.mso><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif">_______________________________________________<br>
cisco-voip mailing list<br>
</span><a href="mailto:cisco-voip@puck.nether.net"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif">cisco-voip@puck.nether.net</span></a><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif"><br>
</span><a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpuck.nether.net%2Fmailman%2Flistinfo%2Fcisco-voip&data=04%7C01%7CAriel.ROZA%40la.logicalis.com%7C450351ac8ba3476f32ea08d8778f4500%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C637390804511476239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7FlQzDyqvmauRgvYMnX9RkylnGQavtBaKue%2BsmHpJto%3D&reserved=0"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif">https://puck.nether.net/mailman/listinfo/cisco-voip</span></a><o:p></o:p></p>
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