<!DOCTYPE html><html><head><title></title><style type="text/css">p.MsoNormal,p.MsoNoSpacing{margin:0}</style></head><body><div>That PLAR idea is fun :)<br></div><div><br></div><div>2 audio files at once is not ideal...</div><div><br></div><div>I haven't tested this yet, but this is where I'm going. Looking at possibly turning this into a container to post audio files to and get back a muxed Left / Right "stereo" conversation.<br></div><div><a href="https://securitronlinux.com/debian-testing/merge-left-and-right-audio-tracks-into-a-stereo-file-with-sox-on-linux/">https://securitronlinux.com/debian-testing/merge-left-and-right-audio-tracks-into-a-stereo-file-with-sox-on-linux/</a><br></div><div><br></div><div>Now I just need to figure out how long a recorded call can be... I guess I hadn't thought of that part as either a requirement or request...</div><div><br></div><div><br></div><div>On Mon, Jan 11, 2021, at 9:52 PM, Lelio Fulgenzi wrote:<br></div><blockquote type="cite" id="qt" style=""><div><br></div><div>I wonder if a PLAR on a DN that is listed as an alternate extension would help. <br></div><div><br></div><div>So, <br></div><div><br></div><div>Tap PLAR<br></div><div>Then merge calls<br></div><div><br></div><div><div>You could even move the merge Soft key earlier?<br></div><div> <br></div><div> <br></div><div dir="ltr">Sent from my iPhone<br></div><div dir="ltr"><div><br></div><blockquote type="cite"><div>On Jan 11, 2021, at 9:53 PM, Kent Roberts <kent@fredf.org> wrote:<br></div><div> <br></div></blockquote></div><blockquote type="cite"><div dir="ltr"><div> <br></div><p><br></p><div style="background-color:rgb(255, 235, 156);width:100%;border-top-style:solid;border-right-style:solid;border-bottom-style:solid;border-left-style:solid;border-top-color:rgb(156, 101, 0);border-right-color:rgb(156, 101, 0);border-bottom-color:rgb(156, 101, 0);border-left-color:rgb(156, 101, 0);border-top-width:1pt;border-right-width:1pt;border-bottom-width:1pt;border-left-width:1pt;padding-top:2pt;padding-right:2pt;padding-bottom:2pt;padding-left:2pt;font-size:10pt;line-height:12pt;font-family:Calibri;color:black;text-align:left;"><span style=""><b>CAUTION:</b></span> This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to IThelp@uoguelph.ca<br></div><div><br></div><p><br></p><div>My guess is it won’t get fixed as it would help us all out! LOL. <br></div><div> <br></div><div><div><br></div><blockquote type="cite" class="qt-"><div class="qt-">On Jan 11, 2021, at 2:18 PM, NateCCIE <<a href="mailto:nateccie@gmail.com" class="qt-">nateccie@gmail.com</a>> wrote:<br></div><div><br></div><div class="qt-"><div class="qt-WordSection1" style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;-webkit-text-stroke-width:0px;text-decoration-line:none;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">There is a record softkey that does what you’re asking Leilo. The problem with Unity Live record is the CUCM BIB calls the number twice, one for TX and one for RX, and you get two-one sided voicemails in the inbox. If that gets fixed, it’s an amazing option.<br></div><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div><div class="qt-"><div style="border-top-style:solid;border-right-style:none;border-bottom-style:none;border-left-style:none;border-top-width:1pt;border-top-color:rgb(225, 225, 225);padding-top:3pt;padding-right:0in;padding-bottom:0in;padding-left:0in;" class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"><div><b class="qt-">From:</b><span class="qt-Apple-converted-space"> </span>cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" class="qt-">cisco-voip-bounces@puck.nether.net</a>><span class="qt-Apple-converted-space"> </span><b class="qt-">On Behalf Of<span class="qt-Apple-converted-space"> </span></b>Lelio
Fulgenzi<br></div><div> <b class="qt-">Sent:</b><span class="qt-Apple-converted-space"> </span>Monday, January 11, 2021 2:00 PM<br></div><div> <b class="qt-">To:</b><span class="qt-Apple-converted-space"> </span>Nick Barnett <<a href="mailto:nick@barnett.email" class="qt-">nick@barnett.email</a>>; Brian Meade <<a href="mailto:bmeade90@vt.edu" class="qt-">bmeade90@vt.edu</a>><br></div><div> <b class="qt-">Cc:</b><span class="qt-Apple-converted-space"> </span>cisco-voip <<a href="mailto:cisco-voip@puck.nether.net" class="qt-">cisco-voip@puck.nether.net</a>><br></div><div> <b class="qt-">Subject:</b><span class="qt-Apple-converted-space"> </span>Re: [cisco-voip] Alternatives for MediaSense simple recording?<br></div></div></div></div><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">It’s too bad that CUCM doesn’t have a LiveRecord softkey macro that does the conferencing and dialing of the live record extension.<br></div><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">To ask people to press conference and then dial live record and the conference again, is just way to much to ask. I think.<br></div><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">Has Live Record support from CUCM side improved at all?<br></div><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div><div class="qt-"><div style="border-top-style:solid;border-right-style:none;border-bottom-style:none;border-left-style:none;border-top-width:1pt;border-top-color:rgb(225, 225, 225);padding-top:3pt;padding-right:0in;padding-bottom:0in;padding-left:0in;" class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"><div><b class="qt-">From:</b><span class="qt-Apple-converted-space"> </span>Nick Barnett <<a href="mailto:nick@barnett.email" style="color:blue;text-decoration-line:underline;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;" class="qt-">nick@barnett.email</a>><span class="qt-Apple-converted-space"> </span><br></div><div> <b class="qt-">Sent:</b><span class="qt-Apple-converted-space"> </span>Monday, January 11, 2021 3:50 PM<br></div><div> <b class="qt-">To:</b><span class="qt-Apple-converted-space"> </span>Brian Meade <<a href="mailto:bmeade90@vt.edu" style="color:blue;text-decoration-line:underline;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;" class="qt-">bmeade90@vt.edu</a>>; Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" style="color:blue;text-decoration-line:underline;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;" class="qt-">lelio@uoguelph.ca</a>><br></div><div> <b class="qt-">Cc:</b><span class="qt-Apple-converted-space"> </span>cisco-voip <<a href="mailto:cisco-voip@puck.nether.net" style="color:blue;text-decoration-line:underline;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;" class="qt-">cisco-voip@puck.nether.net</a>><br></div><div> <b class="qt-">Subject:</b><span class="qt-Apple-converted-space"> </span>Re: [cisco-voip] Alternatives for MediaSense simple recording?<br></div></div></div></div><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div><div style="border-top-width:1pt;border-right-width:1pt;border-bottom-width:1pt;border-left-width:1pt;border-top-style:solid;border-right-style:solid;border-bottom-style:solid;border-left-style:solid;border-top-color:rgb(156, 101, 0);border-right-color:rgb(156, 101, 0);border-bottom-color:rgb(156, 101, 0);border-left-color:rgb(156, 101, 0);border-image-source:initial;border-image-slice:initial;border-image-width:initial;border-image-outset:initial;border-image-repeat:initial;padding-top:2pt;padding-right:2pt;padding-bottom:2pt;padding-left:2pt;" class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;line-height:12pt;background-color:rgb(255, 235, 156);" class="qt-"><b class="qt-"><span style="" class="qt-"><span class="size" style="font-size:10pt;">CAUTION:</span></span></b><span style="" class="qt-"><span class="size" style="font-size:10pt;"><span class="qt-Apple-converted-space"> </span>This email originated from outside of the University of Guelph. Do not click links or open attachments
unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to<span class="qt-Apple-converted-space"> </span><a href="mailto:IThelp@uoguelph.ca" style="color:blue;text-decoration-line:underline;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;" class="qt-">IThelp@uoguelph.ca</a></span></span><br></div></div><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">Unity live record, that's one I haven't thought of yet. Thanks!<br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">I'm pretty sure, mediasense is totally dead. We just upgraded to CUCM 12.5 SU3 in October. MediaSense 11.5 su2 said it was compatible with CUCM 12.x, but in this case, it only meant 12.x THRU 12.5 SU2. The BU's solution was to downgrade to SU2. We kind of
pushed them and they came back with a fix. Apparently between CUCM 12.5 SU2 and 12.5 SU3, CUCM forced HTTPs for AXL connections. to fix it, TAC had to root into my nodes and make a change to the haproxy.conf file to stop forcing HTTPS.<br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">This whole mess took me right up to the last day of support and I think everyone at cisco hated me, but they were clear there would be no more support for this monster. meh<br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">Thanks,<br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">Nick<br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">On Mon, Jan 11, 2021, at 2:24 PM, Brian Meade wrote:<br></div></div><blockquote id="qt-qt" style="margin-top:5pt;margin-bottom:5pt;" class="qt-" type="cite"><div class="qt-"><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">Unity Connection Live Record may be an option you could try and have it conference in that number.<br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">I think MediaSense is still around for video call handlers/video voicemail/video on hold if I remember correctly. I think they only killed it for recording calls.<br></div></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div></div><div class="qt-"><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">On Mon, Jan 11, 2021 at 1:56 PM Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" style="color:blue;text-decoration-line:underline;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;" class="qt-">lelio@uoguelph.ca</a>> wrote:<br></div></div><blockquote style="border-top-style:none;border-right-style:none;border-bottom-style:none;border-left-style:solid;border-left-width:1pt;border-left-color:rgb(204, 204, 204);padding-top:0in;padding-right:0in;padding-bottom:0in;padding-left:6pt;margin-top:5pt;margin-right:0in;margin-bottom:5pt;margin-left:4.8pt;" class="qt-" type="cite"><div class="qt-"><div class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;">I sure was sad when they EOL’ed Media Sense. I really wanted to do video call handlers and video voicemail and greetings.<span class="qt-Apple-converted-space"> </span><br></p><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;"> <br></p><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;">Take a look at<span class="qt-Apple-converted-space"> </span><a href="https://www.mns.vc/" target="_blank" style="color:blue;text-decoration-line:underline;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;" class="qt-">https://www.mns.vc/</a><span class="qt-Apple-converted-space"> </span>they might have what you’re
looking for.<br></p><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;"> <br></p><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;">Lelio<br></p><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;"> <br></p><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;"> <br></p><div class="qt-"><div style="border-top-style:solid;border-right-style:none;border-bottom-style:none;border-left-style:none;border-top-width:1pt;border-top-color:rgb(225, 225, 225);padding-top:3pt;padding-right:0in;padding-bottom:0in;padding-left:0in;" class="qt-"><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"><b class="qt-">From:</b><span class="qt-Apple-converted-space"> </span>cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" style="color:blue;text-decoration-line:underline;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;" class="qt-">cisco-voip-bounces@puck.nether.net</a>><span class="qt-Apple-converted-space"> </span><b class="qt-">On
Behalf Of<span class="qt-Apple-converted-space"> </span></b>Nick Barnett<br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"><b class="qt-">Sent:</b><span class="qt-Apple-converted-space"> </span>Monday, January 11, 2021 12:54 PM<br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"><b class="qt-">To:</b><span class="qt-Apple-converted-space"> </span>cisco-voip <<a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color:blue;text-decoration-line:underline;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;" class="qt-">cisco-voip@puck.nether.net</a>><br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"><b class="qt-">Subject:</b><span class="qt-Apple-converted-space"> </span>[cisco-voip] Alternatives for MediaSense simple recording?<br></div></div></div></div><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;"> <br></p><div style="border-top-width:1pt;border-right-width:1pt;border-bottom-width:1pt;border-left-width:1pt;border-top-style:solid;border-right-style:solid;border-bottom-style:solid;border-left-style:solid;border-top-color:rgb(156, 101, 0);border-right-color:rgb(156, 101, 0);border-bottom-color:rgb(156, 101, 0);border-left-color:rgb(156, 101, 0);border-image-source:initial;border-image-slice:initial;border-image-width:initial;border-image-outset:initial;border-image-repeat:initial;padding-top:2pt;padding-right:2pt;padding-bottom:2pt;padding-left:2pt;" class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;line-height:12pt;background-color:rgb(255, 235, 156);"><span class="qt-size"><b class="qt-"><span style="" class="qt-"><span class="size" style="font-size:10pt;">CAUTION:</span></span></b></span><span class="qt-size"><span style="" class="qt-"><span class="size" style="font-size:10pt;"><span class="qt-Apple-converted-space"> </span>This email originated from outside of the University of Guelph.
Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to<span class="qt-Apple-converted-space"> </span><a href="mailto:IThelp@uoguelph.ca" target="_blank" style="color:blue;text-decoration-line:underline;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;" class="qt-">IThelp@uoguelph.ca</a></span></span></span><br></p></div><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;"> <br></p><div class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;">Hey folks. What are people using now that MediaSense is EOL? It was fine for what it was. It just recorded anything you threw into it. it weaseled it's way into some weird apps we have, and now I'm kinda stuck. We have an iphone app that was developed to work
in areas with poor data connectivity. It creates a conference call to a PSTN number that routes into our system and is a route pattern attached to a SIP trunk directly to MediaSense. <br></p></div><div id="qt-qt-gmail-m_-199945676891971019qt" class="qt-"><div id="qt-qt-gmail-m_-199945676891971019qt-qt" class="qt-"><div class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;"> <br></p></div><div class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;">From there, we use APIs to pull the file down and save it using meta data from the initial call.<br></p></div><div class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;"> <br></p></div><div class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;">We aren't using ANY of the recording profiles or advanced features of mediasense. Our new recording system is NICE Engage and they don't offer any way to record via route patterns.<br></p></div><div class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;"> <br></p></div><div class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;">Are there any open source, or really ANYTHING else out there that can do this simple procedure? The most basic of requirements are 1) non proprietary audio format 2) retrievable with an API or script. My cisco account team can only recommend Webex for recording
which doesn't look to allow recording with a route pattern. Our VAR sells NICE which requires an extra application to kick of a recording like this.<span class="qt-Apple-converted-space"> </span><br></p></div><div class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;"> <br></p></div><div class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;">What are you guys using? Any suggestions for me?<br></p></div><div class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;"> <br></p></div><div id="qt-qt-gmail-m_-199945676891971019qt-qt-sig91721592" class="qt-"><div class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;">Thanks,<br></p></div><div class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;">Nick<br></p></div></div><div class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;"> <br></p></div></div><div class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;">P.S. just to be clear, MeidaSense is not our quality assurance platform. We use NICE Engage for that and it's fine for now... just looking for something to fill the gap left by a disappearing MediaSense and our route pattern recording method.<br></p></div></div><div class="qt-"><p class="qt-qt-msonormal" style="margin-right:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;"> <br></p></div></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">_______________________________________________<br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">cisco-voip mailing list<br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"><a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color:blue;text-decoration-line:underline;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;" class="qt-">cisco-voip@puck.nether.net</a><br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" style="color:blue;text-decoration-line:underline;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;" class="qt-">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></div></div></blockquote></div></blockquote><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div></div><div id="qt-sig91721560" class="qt-"><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">Thanks,<br></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-">Nick<br></div></div></div><div class="qt-"><div style="margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11pt;font-family:Calibri, sans-serif;" class="qt-"> <br></div></div></div><div><span style="font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;-webkit-text-stroke-width:0px;text-decoration-line:none;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important;" class="qt-"><span class="font" style="font-family:Helvetica;"><span class="size" style="font-size:12px;">_______________________________________________</span></span></span><br></div><div> <span style="font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;-webkit-text-stroke-width:0px;text-decoration-line:none;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important;" class="qt-"><span class="font" style="font-family:Helvetica;"><span class="size" style="font-size:12px;">cisco-voip
mailing list</span></span></span><br></div><div> <span style="font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;-webkit-text-stroke-width:0px;text-decoration-line:none;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important;" class="qt-"><span class="font" style="font-family:Helvetica;"><span class="size" style="font-size:12px;"><a href="mailto:cisco-voip@puck.nether.net" class="qt-">cisco-voip@puck.nether.net</a></span></span></span><br></div><div> <span style="font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;-webkit-text-stroke-width:0px;text-decoration-line:none;text-decoration-thickness:initial;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important;" class="qt-"><span class="font" style="font-family:Helvetica;"><span class="size" style="font-size:12px;"><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" class="qt-">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span></span></span><br></div></div></blockquote></div></div></blockquote></div></blockquote><div><br></div><div id="sig91721560"><div class="signature"><br></div><div class="signature">Thanks,<br></div><div class="signature">Nick<br></div></div><div><br></div></body></html>