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This would be discovered in the “utils diagnose test” however, I have seen on more than one occasion, in a “node-move-IP-change” situation, where either the reverse DNS entry didn’t get changed, or more scrupulously, the incorrect one exists along with the
correct one.<br>
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<div dir="ltr">-Ryan</div>
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<blockquote type="cite">On Jan 12, 2021, at 16:55, Wes Sisk (wsisk) via cisco-voip <cisco-voip@puck.nether.net> wrote:<br>
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<div dir="ltr"> On UCM cli ‘utils diagnose test’ to ensure things look mostly okay from OS and low level perspective.
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<div class="">After that in UCMadmin ensure system->server shows the correct IP/name for each server.</div>
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<div class="">After that ensure ccm process restarted (or whole server rebooted). Based on your description SDL links on tcp:8002 are not coming up because remote name/ip is not recognized against what is the the database and hosts file for name resolution.</div>
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<div class="">-w<br class="">
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<div class="">On Jan 12, 2021, at 4:05 PM, Riley, Sean <<a href="mailto:SRiley@robinsonbradshaw.com" class="">SRiley@robinsonbradshaw.com</a>> wrote:</div>
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<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">
<span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">This past weekend we migrated 2 CUCM servers to a new datacenter. This involved changing the IP address on these 2 CUCM nodes. These 2 nodes consist of the Publisher and 1 Subscriber.
We have another Sub at a remote datacenter that was not touched this past weekend.<o:p class=""></o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class=""><o:p class=""> </o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">Node configuration:<o:p class=""></o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class=""><o:p class=""> </o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">DC A<o:p class=""></o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">CM1: Pub which was re-ip’d<o:p class=""></o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">CM2: Sub which was re-ip’d<o:p class=""></o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class=""><o:p class=""> </o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">DC B:<o:p class=""></o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">CM3: Sub at remote site that was not changed<o:p class=""></o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class=""><o:p class=""> </o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">Phones are at many sites, but issue is independent of the phone type, phone location or subnet. Also, Expressway phones have the same issue.<o:p class=""></o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class=""><o:p class=""> </o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">The issue is any phone that is registered to CM3 cannot call phones registered to CM1 or CM2 and vice versa. The phones do not see the call coming in. If SNR is configured, the call will
ring to the remote destination. Phones registered to CM3 can make outbound PSTN calls without issue, but not receive inbound from PSTN (probably because the gateway is handing off to CM1 or CM2). While the gateways are not unique to the issue, they are running
H323.<o:p class=""></o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class=""><o:p class=""> </o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">If the phones are both registered to CM3, they can call each other, but not phones registered to CM1 or CM2.<o:p class=""></o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class=""><o:p class=""> </o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">I have had my network team verify there is not anything they can see in the network causing this behavior. Database replication checks out OK and I can ping from/to each node.<o:p class=""></o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class=""><o:p class=""> </o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">Anyone able to point me in the right direction to figure this out?<o:p class=""></o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class=""><o:p class=""> </o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">Thanks.<o:p class=""></o:p></span></div>
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