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Do you know if the end points are using SMART call display?
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<div>Some mfrs are subscribing. It seems to be oob stuff. Not the carrier. </div>
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<div>Samsung:</div>
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<div><a href="https://www.samsung.com/global/galaxy/apps/smart-call/">https://www.samsung.com/global/galaxy/apps/smart-call/</a><br>
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But it’s really provided by:</div>
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<div>www.hiya.com</div>
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<div>I had to call them to fix a few numbers. </div>
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<div>They started out by using data that was at least 5 years old. </div>
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<div>Lelio</div>
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<div dir="ltr">Sent from my iPhone</div>
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<blockquote type="cite">On Mar 27, 2021, at 8:55 PM, JASON BURWELL via cisco-voip <cisco-voip@puck.nether.net> wrote:<br>
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<span style="font-weight:bold;">CAUTION:</span> This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to IThelp@uoguelph.ca</div>
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<p class="MsoNormal">Hello All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">An issue has come up again and I was hoping maybe someone here had delt with it and possibly had some advice. More and more, the DID numbers we send out as calling party number are being flagged as “Possible SPAM” or other types of “Probable
SPAM” messages with the mobile phone carriers. As a result customers wont answer the call. These are legitimate customer calls and not any kind of cold calling or telemarketing. I took this up with Verizon and AT&T reps last year and got a lot of excuses and
basically they told me there is no way to “whitelist” list numbers, the systems use some kind of AI processing to decide what calls to flag. So the issue has come up again because customers are requesting callback and when we call them back sometimes its flagged
as possible SPAM so they don’t answer the call. Has anyone else found a way to deal with this? Hopefully once STIR/SHAKEN is fully implemented, they will stop doing this but until then its causing us quite a bit of headache.<o:p></o:p></p>
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<p class="MsoNormal">Thanks<o:p></o:p></p>
<p class="MsoNormal">Jason<o:p></o:p></p>
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