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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Brian and thanks for the assistance,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">I had the following all set correctly, but I needed to reload the phone, then sign out of the extension mobility profile and back in again to get it working:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt">CTI Controlled Device Profiles - this has the UDP of the user<br>
- Extension Mobility -> Controlled Profiles -> this has the UDP of the user<br>
- Primary extension is set correctly<br>
- Ensure that Allow Control of Device from CTI is ticked<br>
- Ensure that the user has the following permissions<br>
- Standard CTI Enabled<br>
- Standard CTI Allow Control of Phones supporting Connected Xfer and conf<br>
- Standard CTI Allow Control of Phones supporting Rollover Mode<br>
- Standard CCM users<br>
<br>
</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Brian Meade <bmeade90@vt.edu>
<br>
<b>Sent:</b> 31 March 2021 00:16<br>
<b>To:</b> James Dust <james.dust@charles-stanley.co.uk><br>
<b>Cc:</b> Cisco VoIP List <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] Pairing Webex Desktop (Windows app) with Desk Phone<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:white">This message originates from outside Charles Stanley. Please do not click links or open attachments unless you know the sender and are confident the content is safe.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">James,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">Do you have the device as a Controlled Device under your end user with appropriate CTI permissions?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">Does your User Profile have appropriate CTI Servers configured in CUCM as FQDN?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">Are you testing internally or over MRA? CTI Control doesn't work over MRA.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">Thanks,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">Brian Meade<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">On Sat, Mar 27, 2021 at 2:22 PM James Dust <<a href="mailto:james.dust@charles-stanley.co.uk">james.dust@charles-stanley.co.uk</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">Hi all,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">I am having issues pairing my desk phones (Cisco 8851’s) with the Webex (formally teams) desktop app. Within the app itself no devices are discoverable.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">Are there any prerequisites I need to set on my CUCM environment? (version is 11.5)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">Any pointers much appreciated.<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">Kind regards<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">James<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><br>
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<p class="MsoNormal"><span style="font-size:10.0pt">_______________________________________________<br>
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