<div dir="ltr">Yes. nice and simple.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Apr 5, 2021 at 2:31 PM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div lang="EN-US" style="overflow-wrap: break-word;">
<div class="gmail-m_-71500938443292270WordSection1">
<p class="MsoNormal">Didn’t think about that, so I could just play the new MOH as a prompt, As long as it’s interruptible the call will still transfer to the agent while playing if one becomes available?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div dir="ltr" style="direction:ltr"><table cellpadding="0" cellspacing="0" border="0" style="width:100%"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td style="padding:0px 10px 0px 0px"> </td><td align="left" style="padding:10px 0px 10px 10px;vertical-align:middle"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px"><tbody><tr style="font-size:14.67px;color:rgb(243,128,11);font-style:normal;font-weight:700;white-space:nowrap"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">Matthew Loraditch<span style="font-family:remialcxesans;font-size:1px;color:rgb(255,255,255);line-height:1px"></span></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(128,128,128);font-style:normal;font-weight:700;white-space:nowrap"><tbody><tr style="font-size:14.67px"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">Sr. Network Engineer</td></tr></tbody></table></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="padding:10px 0px 0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(128,128,128);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:14.67px"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:rgb(243,128,11)">p:</span> <a href="tel:443.541.1518" id="gmail-m_-71500938443292270LPlnk689713" style="text-decoration:none;color:rgb(128,128,128)" target="_blank"><strong style="font-weight:400">443.541.1518</strong></a></td></tr></tbody></table></td></tr></tbody></table></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(128,128,128);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:14.67px"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:rgb(243,128,11)">w:</span> <a href="http://www.heliontechnologies.com/" id="gmail-m_-71500938443292270LPlnk689713" style="text-decoration:none;color:rgb(128,128,128)" target="_blank"><strong style="font-weight:400">www.heliontechnologies.com</strong></a></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"> | </td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:rgb(243,128,11)">e:</span> <a href="mailto:MLoraditch@heliontechnologies.com" id="gmail-m_-71500938443292270LPlnk689713" style="text-decoration:none;color:rgb(128,128,128)" target="_blank"><strong style="font-weight:400">MLoraditch@heliontechnologies.com</strong></a></td></tr></tbody></table></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:middle"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;line-height:normal"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:bottom"><a href="http://www.heliontechnologies.com/" id="gmail-m_-71500938443292270LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:178a385112424c7261b5" width="300" height="75" border="0" title="Helion Technologies" alt="Helion Technologies" style="width: 300px; min-width: 300px; max-width: 300px; height: 75px; min-height: 75px; max-height: 75px; font-size: 12px;"></a></td></tr></tbody></table></td></tr><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="padding:10px 0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px;line-height:normal"><tbody><tr style="font-size:0px"><td align="center" style="vertical-align:top"><a href="https://facebook.com/heliontech" id="gmail-m_-71500938443292270LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:178a3851124d672cfd86" width="18" height="18" border="0" title="Facebook" alt="Facebook" style="width: 18px; min-width: 18px; max-width: 18px; height: 18px; min-height: 18px; max-height: 18px; font-size: 12px;"></a></td></tr></tbody></table></td><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px;line-height:normal"><tbody><tr style="font-size:0px"><td align="center" style="padding:0px 3px 0px 0px;vertical-align:top"><a href="https://twitter.com/heliontech" id="gmail-m_-71500938443292270LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:178a38511245d312e587" width="18" height="18" border="0" title="Twitter" alt="Twitter" style="width: 18px; min-width: 18px; max-width: 18px; height: 18px; min-height: 18px; max-height: 18px; font-size: 12px;"></a></td></tr></tbody></table></td><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0px;line-height:normal"><tbody><tr style="font-size:0px"><td align="center" style="padding:0px 3px 0px 0px;vertical-align:top"><a href="https://www.linkedin.com/company/helion-technologies" id="gmail-m_-71500938443292270LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:178a38511246d2810b28" width="18" height="18" border="0" title="LinkedIn" alt="LinkedIn" style="width: 18px; min-width: 18px; max-width: 18px; height: 18px; min-height: 18px; max-height: 18px; font-size: 12px;"></a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div><div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Brian V <<a href="mailto:bvanbens@gmail.com" target="_blank">bvanbens@gmail.com</a>> <br>
<b>Sent:</b> Monday, April 5, 2021 3:25 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] UCCX Hold Music<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div style="border:1pt solid rgb(156,101,0);padding:2pt">
<p class="MsoNormal" style="line-height:12pt;background:rgb(255,235,156)"><span style="font-size:10pt;color:rgb(156,101,0)">[EXTERNAL]</span><span style="font-size:10pt;color:black"><u></u><u></u></span></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">Depends if you want your MoH to come from putting the call on hold (script step Call Hold) or via Play Prompt
<u></u><u></u></p>
<div>
<p class="MsoNormal">with the Call Hold Step, the internal leg is actually torn down from UCCX and moved to CUCM's media streaming service. MoH comes from the CTI ports and you'd need different port groups per app to get different messaging .
<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">The other option is in the script, use the<i> Play Prompt</i> step to play the messaging from UCCX. In this case the call is never put on Hold from a CUCM point of view and the media stays with UCCX. I think the step you can look at is
a <i>Cascading Promp</i>t (someone jump in if I have this wrong) and in that step you can provide various static wav files and it will stitch them together for you in a linear or random fashion. One of the main drawbacks of this method is your "hold time"
between announcements is determined by the length of your .wav file. Make sure you set the play prompt to be "interruptible" so the first available avent pulls the call.<u></u><u></u></p>
</div>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">On Mon, Apr 5, 2021 at 2:19 PM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<p class="MsoNormal">Am I thinking about this right?
<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">MOH for UCCX comes from the CTI ports. <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">If a customer wants different MOH per different queues they will need separate CCGs for each queue?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">If I do it that way I have to capacity plan per queue vs overall system or application capacity?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">For an agent based install, can I mix and match IVR port licenses? I don’t believe so, and certainly not on a smart install on flex based on what I can see.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">They have intermittent announcements right now, which is what I usually do for folks, I’m thinking this would be a nightmare.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0in 7.5pt 0in 0in">
<p class="MsoNormal"><span style="font-size:1pt"> <u></u><u></u></span></p>
</td>
<td style="padding:7.5pt 0in 7.5pt 7.5pt">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><b><span style="color:rgb(243,128,11)">Matthew Loraditch</span></b><b><span style="font-size:1pt;font-family:remialcxesans;color:white"></span></b><b><span style="color:rgb(243,128,11)"><u></u><u></u></span></b></p>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<u></u><u></u></span></b></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:rgb(243,128,11)">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:rgb(243,128,11)">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
</td>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:gray"> | <u></u><u></u></span></p>
</td>
<td valign="top" style="padding:0in">
<p class="MsoNormal"><span style="color:rgb(243,128,11)">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:Calibri,sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="bottom" style="padding:0in">
<p class="MsoNormal"><a href="http://www.heliontechnologies.com/" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="300" height="75" style="width: 3.125in; height: 0.7812in;" id="gmail-m_-71500938443292270Picture_x0020_1" src="cid:178a38511234cff311" alt="Helion Technologies"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in">
<table border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://facebook.com/heliontech" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-71500938443292270Picture_x0020_2" src="cid:178a38511245b16b22" alt="Facebook"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://twitter.com/heliontech" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-71500938443292270Picture_x0020_3" src="cid:178a3851124692e333" alt="Twitter"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
<td valign="top" style="padding:0in">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 2.25pt 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><a href="https://www.linkedin.com/company/helion-technologies" target="_blank"><span style="font-size:1pt;text-decoration:none"><img border="0" width="18" height="18" style="width: 0.1875in; height: 0.1875in;" id="gmail-m_-71500938443292270Picture_x0020_4" src="cid:178a38511247745b44" alt="LinkedIn"></span></a><span style="font-size:1pt"><u></u><u></u></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</div>
<p class="MsoNormal">_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><u></u><u></u></p>
</blockquote>
</div>
</div>
</div>
</div>
</blockquote></div>