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<p class="MsoNormal">Am I thinking about this right? <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">MOH for UCCX comes from the CTI ports. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If a customer wants different MOH per different queues they will need separate CCGs for each queue?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If I do it that way I have to capacity plan per queue vs overall system or application capacity?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">For an agent based install, can I mix and match IVR port licenses? I don’t believe so, and certainly not on a smart install on flex based on what I can see.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">They have intermittent announcements right now, which is what I usually do for folks, I’m thinking this would be a nightmare.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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