<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Sounds like ATT and Verizon’s. “Cleared while testing”. Response….<br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Apr 19, 2021, at 7:24 AM, Nick Barnett <<a href="mailto:nick@barnett.email" class="">nick@barnett.email</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class="">The PSTN issue was resolved by the time I could get more traces. i still have no idea what timer was popping, TAC couldn't figure it out either... so I guess hope you don't ever have a mystery 7 second timer that cuts off your calls.<br class=""></div><div style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><br class=""></div><div style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class="">On Fri, Apr 16, 2021, at 11:25 AM, Nick Barnett wrote:<br class=""></div><blockquote type="cite" id="qt" style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><div class="">Unfortunately, I only had ccsip and ccapi inout debugs running... I'll add those 2 other sip debugs the next time. This is what I had handy from last night. I'm sure new traces would be very helpful, but can't get to it right now and wanted to at least respond.<br class=""></div><div class=""><br class=""></div><div class="">Here is a sanitized copy of the cancel. The time between the trying and the cancel is always between 6.8 and 6.9 seconds. <br class=""></div><div class=""><br class=""></div><div class="">CANCEL sip:<a href="mailto:17633334444@voip.centurylink.com" class="">17633334444@voip.centurylink.com</a>:5100 SIP/2.0<br class=""></div><div class="">Via: SIP/2.0/UDP <a href="http://voip.centurylink.com:5060" class="">voip.centurylink.com:5060</a>;branch=z9hG4bK2804DC216B<br class=""></div><div class="">From: <a href="sip:1652223333@10.10.10.10;tag=7FF3BC40-14BB" class="">sip:1652223333@10.10.10.10;tag=7FF3BC40-14BB</a><br class=""></div><div class="">To: <sip:<a href="mailto:17635670707@voip.centurylink.com" class="">17635670707@voip.centurylink.com</a>><br class=""></div><div class="">Date: Thu, 15 Apr 2021 18:39:42 GMT<br class=""></div><div class="">Call-ID:<span class="Apple-converted-space"> </span><a href="mailto:C6AB9407-9D5011EB-88BF8F36-4C717595@voip.centurylink.com" class="">C6AB9407-9D5011EB-88BF8F36-HI-MOM@voip.centurylink.com</a><br class=""></div><div class="">CSeq: 102 CANCEL<br class=""></div><div class="">Max-Forwards: 70<br class=""></div><div class="">Timestamp: 1618511989<br class=""></div><div class="">Reason: Q.850;cause=0<br class=""></div><div class="">Content-Length: 0<br class=""></div><div class=""><br class=""></div><div class="">That pesky 0 for the cause code is making life difficult.<br class=""></div><div class=""><br class=""></div><div class="">On Fri, Apr 16, 2021, at 10:29 AM, Sreekanth Narayanan (sreenara) wrote:<br class=""></div><blockquote type="cite" id="qt-qt" class=""><div style="font-family: Calibri, Helvetica, sans-serif; font-size: 11pt;" class="">Nick,<br class=""></div><div style="font-family: Calibri, Helvetica, sans-serif; font-size: 11pt;" class=""><br class=""></div><div style="font-family: Calibri, Helvetica, sans-serif; font-size: 11pt;" class="">What's the disconnect cause from the CUBE? 102?<br class=""></div><div style="font-family: Calibri, Helvetica, sans-serif; font-size: 11pt;" class=""><br class=""></div><div style="font-family: Calibri, Helvetica, sans-serif; font-size: 11pt;" class="">Do you have logs for this call? Would be clear which timers are expiring, causing the problem.<br class=""></div><div style="font-family: Calibri, Helvetica, sans-serif; font-size: 11pt;" class="">debug ccsip message<br class=""></div><div style="font-family: Calibri, Helvetica, sans-serif; font-size: 11pt;" class="">debug ccsip error<br class=""></div><div style="font-family: Calibri, Helvetica, sans-serif; font-size: 11pt;" class="">debug ccsip info<br class=""></div><div style="font-family: Calibri, Helvetica, sans-serif; font-size: 11pt;" class=""><br class=""></div><div style="font-family: Calibri, Helvetica, sans-serif; font-size: 11pt;" class="">-sreekanth<br class=""></div><div id="qt-qt-appendonsend" class=""><br class=""></div><div class=""><hr style="display: inline-block; width: 572.3125px;" class=""><br class=""></div><div id="qt-qt-divRplyFwdMsg" dir="ltr" class=""><div class=""><span class="qt-font"><span class="font" style="font-family: Calibri, sans-serif;"><span class="qt-colour" style=""><b class="">From:</b><span class="Apple-converted-space"> </span>cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" class="">cisco-voip-bounces@puck.nether.net</a>> on behalf of Nick Barnett <<a href="mailto:nick@barnett.email" class="">nick@barnett.email</a>><br class=""><b class="">Sent:</b><span class="Apple-converted-space"> </span>Friday, April 16, 2021 6:53 PM<br class=""><b class="">To:</b><span class="Apple-converted-space"> </span>cisco-voip <<a href="mailto:cisco-voip@puck.nether.net" class="">cisco-voip@puck.nether.net</a>><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip] Outbound SIP connection failing in CUBE due to some timer... maybe.</span></span></span></div><div class=""> <br class=""></div></div><div class=""><div class="">Yes, very vague subject. Sorry about that. Some calls to certain wireless carriers on our ITSP connections have started failing.<span class="Apple-converted-space"> </span><br class=""></div><div class=""><br class=""></div><div class="">Win10 Jabber client (off of 12.5.su3) -> CUBE -> ITSP<br class=""></div><div class=""><br class=""></div><div class="">The call goes out Lumen, the 401 auth and challenge response are fine, the INVITE is then sent with SDP. We get a TRYING response which we immediately ACK. Up until this point, the entire call flow is NORMAL. <br class=""></div><div class=""><br class=""></div><div class="">If we don't receive a 18X response within 7 Seconds, the, the CUBE sends a cancel. Yes, the CUBE.<br class=""></div><div class=""><br class=""></div><div class="">It appears that the far end is taking too long to send the 18X message. we involved our carrier and they can see the 18X come back a split second later (sometimes), but our side has already closed the connection.<br class=""></div><div class=""><br class=""></div><div class="">I looked at all of the sip-ua timers and retry settings. nothing adds up to 7 seconds. Most timers are set to 500 msec. I'm not sure where to look? It's not on the sip profile.<span class=""> </span><span class="">i tried bumping up the connect, update, info and trying timers (one at a time), but it didn't make any difference. Maybe I was supposed to do something to make sip-ua changes "kick in" like bounce the sip service which I didn't do... not sure on that part.</span><br class=""></div><div class=""><br class=""></div><div class="">Please tell me there is something simple I'm missing. Pointers?<br class=""></div><div class=""><br class=""></div><div id="qt-qt-x_sig91721560" class=""><div class="qt-qt-x_signature">Thanks,<br class=""></div><div class="qt-qt-x_signature">Nick<br class=""></div><div class="qt-qt-x_signature"><br class=""></div><div class="qt-qt-x_signature"><br class=""></div><div class="qt-qt-x_signature">p.s. : some possibly relevant config and the timers and retries from my sip-ua<br class=""></div><div class="qt-qt-x_signature"><br class=""></div><div class="qt-qt-x_signature">retry invite 2<br class=""></div></div><div class="">retry response 6<br class=""></div><div class="">retry bye 10<br class=""></div><div class="">retry cancel 10<br class=""></div><div class="">retry prack 10<br class=""></div><div class="">retry update 6<br class=""></div><div class="">retry rel1xx 6<br class=""></div><div class="">retry notify 10<br class=""></div><div class="">retry refer 10<br class=""></div><div class="">retry info 6<br class=""></div><div class="">retry register 6<br class=""></div><div class="">retry subscribe 6<br class=""></div><div class="">retry keepalive 6<br class=""></div><div class="">retry options 6<br class=""></div><div class="">timers trying 500<br class=""></div><div class="">timers expires 180000<br class=""></div><div class="">timers connect 500<br class=""></div><div class="">timers connection aging 5<br class=""></div><div class="">timers disconnect 500<br class=""></div><div class="">timers prack 500<br class=""></div><div class="">timers update 500<br class=""></div><div class="">timers rel1xx 500<br class=""></div><div class="">timers notify 750<br class=""></div><div class="">timers refer 500<br class=""></div><div class="">timers hold 2880<br class=""></div><div class="">timers info 500<br class=""></div><div class="">timers register 500<br class=""></div><div class="">timers buffer-invite 0<br class=""></div><div class="">timers keepalive down 30<br class=""></div><div class="">timers keepalive active 120<br class=""></div><div class="">timers dns registrar-cache 3600<br class=""></div><div class="">timers options 500<br class=""></div></div></blockquote><div class=""><br class=""></div><div class=""><br class=""></div><div id="qt-sig91721560" class=""><div class="qt-signature">Thanks,<br class=""></div><div class="qt-signature">Nick<br class=""></div></div><div class=""><br class=""></div><div class="">_______________________________________________<br class=""></div><div class="">cisco-voip mailing list<br class=""></div><div class=""><a href="mailto:cisco-voip%40puck.nether.net" class="">cisco-voip@puck.nether.net</a><br class=""></div><div class=""><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" class="">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br class=""></div><div class=""><br class=""></div></blockquote><div style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><br class=""></div><div style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><br class=""></div><div id="sig91721560" style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><div class="signature">Thanks,<br class=""></div><div class="signature">Nick<br class=""></div></div><div style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><br class=""></div><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class="">_______________________________________________</span><br style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class="">cisco-voip mailing list</span><br style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><a href="mailto:cisco-voip@puck.nether.net" style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">cisco-voip@puck.nether.net</a><br style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">https://puck.nether.net/mailman/listinfo/cisco-voip</a></div></blockquote></div><br class=""></body></html>