<div dir="ltr"><div>Interesting! I just tried something like this in 12.5(1) and I get the same thing as you.</div><div><br></div><div>I did achieve the desired outcome using the Get User Info step instead of casting the User object to a String,</div><div><br></div><div><font face="monospace"><b>cleanAgentID = Get User Info (selectedResource, Identifier)</b></font></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Jun 15, 2021 at 2:02 PM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal">We collect the name of the agent for recording to our ticketing system.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Apparently no one has used this piece of data in a long time, but I noticed it today. All agents are showing up as “***”<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">CCX 12.5<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Here is what the script does:<u></u><u></u></p>
<p class="MsoNormal"><img width="660" height="125" style="width: 6.875in; height: 1.302in;" id="gmail-m_7574130958684132963Picture_x0020_2" src="cid:17a1afd5db24cff311"><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">And the values I got in my debug:<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><img width="804" height="99" style="width: 8.375in; height: 1.0312in;" id="gmail-m_7574130958684132963Picture_x0020_1" src="cid:17a1afd5db25b16b22"><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">What is going on here? Do I need to change how I capture this?
<u></u><u></u></p>
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