<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Remember he said it also was happening on the CUCM Admin account which has nothing to do with SSO/SAML. So means its most likely internal to cucm...<br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Sep 16, 2021, at 4:36 PM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" class="">MLoraditch@heliontechnologies.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><div class=""><div dir="ltr" style="background-color: rgb(255, 255, 255);" class="">The logs are pretty clear when its a time difference as the error. I’ve not seen it randomly occur but definitely the error will be it’s time and may even show the difference. </div><div dir="ltr" style="background-color: rgb(255, 255, 255);" class=""><br class=""></div><div dir="ltr" style="background-color: rgb(255, 255, 255);" class="">Its the 4j log file for sso I believe </div></div><div id="ms-outlook-mobile-signature" class=""><div class=""><br class=""></div>Get<span class="Apple-converted-space"> </span><a href="https://aka.ms/o0ukef" style="color: blue; text-decoration: underline;" class="">Outlook for iOS</a></div></div><div dir="ltr" style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; direction: ltr;" class=""><table cellpadding="0" cellspacing="0" border="0" style="width: 934px;" class=""><tbody class=""><tr style="font-size: 0px;" class=""><td align="left" style="vertical-align: top;" class=""><table cellpadding="0" cellspacing="0" border="0" style="font-size: 0px;" class=""><tbody class=""><tr style="font-size: 0px;" class=""><td style="padding: 0px 10px 0px 0px;" class=""> </td><td align="left" style="padding: 10px 0px 10px 10px; vertical-align: middle;" class=""><table cellpadding="0" cellspacing="0" border="0" style="width: 486.890625px; font-size: 0px;" class=""><tbody class=""><tr style="font-size: 0px;" class=""><td align="left" style="vertical-align: top;" class=""><table cellpadding="0" cellspacing="0" border="0" style="font-size: 0px; color: rgb(243, 128, 11); font-style: normal; font-weight: 700; white-space: nowrap;" class=""><tbody class=""><tr style="font-size: 14.67px;" class=""><td align="left" style="vertical-align: top; font-family: Calibri, Arial, sans-serif;" class="">Matthew Loraditch<span style="font-family: remialcxesans; font-size: 1px; color: rgb(255, 255, 255); line-height: 1px;" class=""></span></td></tr></tbody></table></td></tr><tr style="font-size: 0px;" class=""><td align="left" style="vertical-align: top;" class=""><table cellpadding="0" cellspacing="0" border="0" style="font-size: 0px; color: rgb(128, 128, 128); font-style: normal; font-weight: 700; white-space: nowrap;" class=""><tbody class=""><tr style="font-size: 14.67px;" class=""><td align="left" style="vertical-align: top; font-family: Calibri, Arial, sans-serif;" class="">Sr. Network Engineer</td></tr><tr style="font-size: 14.67px;" class=""><td align="left" style="vertical-align: top; font-family: Calibri, Arial, sans-serif;" class="">(He/Him/His)<br class=""></td></tr></tbody></table></td></tr><tr style="font-size: 0px;" class=""><td align="left" style="vertical-align: top;" class=""><table cellpadding="0" cellspacing="0" border="0" style="font-size: 0px;" class=""><tbody class=""><tr style="font-size: 0px;" class=""><td align="left" style="padding: 10px 0px 0px; vertical-align: top;" class=""><table cellpadding="0" cellspacing="0" border="0" style="font-size: 0px; color: rgb(128, 128, 128); font-style: normal; font-weight: 400; white-space: nowrap;" class=""><tbody class=""><tr style="font-size: 14.67px;" class=""><td align="left" style="vertical-align: top; font-family: Calibri, Arial, sans-serif;" class=""><span style="color: rgb(243, 128, 11);" class="">p:</span> <a href="tel:443.541.1518" target="_blank" id="LPlnk689713" style="color: rgb(128, 128, 128); text-decoration: none;" class=""><strong style="font-weight: 400;" class="">443.541.1518</strong></a></td></tr></tbody></table></td></tr></tbody></table></td></tr><tr style="font-size: 0px;" class=""><td align="left" style="vertical-align: top;" class=""><table cellpadding="0" cellspacing="0" border="0" style="font-size: 0px; color: rgb(128, 128, 128); font-style: normal; font-weight: 400; white-space: nowrap;" class=""><tbody class=""><tr style="font-size: 14.67px;" class=""><td align="left" style="vertical-align: top; font-family: Calibri, Arial, sans-serif;" class=""><span style="color: rgb(243, 128, 11);" class="">w:</span> <a href="http://www.heliontechnologies.com/" target="_blank" id="LPlnk689713" style="color: rgb(128, 128, 128); text-decoration: none;" class=""><strong style="font-weight: 400;" class="">www.heliontechnologies.com</strong></a></td><td align="left" style="vertical-align: top; font-family: Calibri, Arial, sans-serif;" class=""> | </td><td align="left" style="vertical-align: top; font-family: Calibri, Arial, sans-serif;" class=""><span style="color: rgb(243, 128, 11);" class="">e:</span> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank" id="LPlnk689713" style="color: rgb(128, 128, 128); text-decoration: none;" class=""><strong style="font-weight: 400;" class="">MLoraditch@heliontechnologies.com</strong></a></td></tr></tbody></table></td></tr><tr style="font-size: 0px;" class=""><td align="left" style="vertical-align: middle;" class=""><table cellpadding="0" cellspacing="0" border="0" style="font-size: 0px; line-height: normal;" class=""><tbody class=""><tr style="font-size: 0px;" class=""><td align="left" style="vertical-align: bottom;" class=""><a href="http://www.heliontechnologies.com/" target="_blank" id="LPlnk689713" style="color: blue; text-decoration: none;" class=""><span id="cid:image657209.png@1EB9CA7A.E9B19642"><image657209.png></span></a></td></tr></tbody></table></td></tr><tr style="font-size: 0px;" class=""><td align="left" style="vertical-align: top;" class=""><table cellpadding="0" cellspacing="0" border="0" style="width: 486.890625px; 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font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; display: inline-block; width: 915.3125px;" class=""><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class=""></span><div id="divRplyFwdMsg" dir="ltr" style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><font face="Calibri, sans-serif" style="font-size: 11pt;" class=""><b class="">From:</b><span class="Apple-converted-space"> </span>cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline;" class="">cisco-voip-bounces@puck.nether.net</a>> on behalf of Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" style="color: blue; text-decoration: underline;" class="">lelio@uoguelph.ca</a>><br class=""><b class="">Sent:</b><span class="Apple-converted-space"> </span>Thursday, September 16, 2021 4:32:12 PM<br class=""><b class="">To:</b><span class="Apple-converted-space"> </span>Jonathan Charles <<a href="mailto:jonvoip@gmail.com" style="color: blue; text-decoration: underline;" class="">jonvoip@gmail.com</a>>; Benjamin Turner <<a href="mailto:benmturner@hotmail.com" style="color: blue; text-decoration: underline;" class="">benmturner@hotmail.com</a>><br class=""><b class="">Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline;" class="">cisco-voip@puck.nether.net</a><span class="Apple-converted-space"> </span><<a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Error Processing SAML Response</font><div class=""> </div></div><div lang="EN-US" link="blue" vlink="purple" style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; word-wrap: break-word;" class=""><div class=""><br class="webkit-block-placeholder"></div><div style="background-color: rgb(255, 235, 156); width: 934px; border: 1pt solid rgb(156, 101, 0); padding: 2pt; font-size: 10pt; line-height: 12pt; font-family: Calibri; text-align: left;" class=""><span style="color: rgb(156, 101, 0);" class="">[EXTERNAL]</span></div><br class=""><div class=""><br class="webkit-block-placeholder"></div><div class=""><div class="x_WordSection1"><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Have you been able to confirm the time difference?</div><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">I’m not trying to take their side of things, but if it’s minutes off, I wouldn’t doubt that’s possible. SSO is highly secure, right? A time difference might be enough to throw it off?</div><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Here’s reference:</div><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><a href="https://support.pingidentity.com/s/article/Accounting-for-Time-Drift-Between-SAML-Endpoints50907" style="color: blue; text-decoration: underline;" class="">https://support.pingidentity.com/s/article/Accounting-for-Time-Drift-Between-SAML-Endpoints50907</a></div><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><div style="border-style: solid none none; border-top-width: 1pt; border-top-color: rgb(225, 225, 225); padding: 3pt 0in 0in;" class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class="">From:</b><span class="Apple-converted-space"> </span>cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" class="">cisco-voip-bounces@puck.nether.net</a>><span class="Apple-converted-space"> </span><b class="">On Behalf Of<span class="Apple-converted-space"> </span></b>Jonathan Charles<br class=""><b class="">Sent:</b><span class="Apple-converted-space"> </span>Thursday, September 16, 2021 6:23 PM<br class=""><b class="">To:</b><span class="Apple-converted-space"> </span>Benjamin Turner <<a href="mailto:benmturner@hotmail.com" class="">benmturner@hotmail.com</a>><br class=""><b class="">Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" class="">cisco-voip@puck.nether.net</a><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Error Processing SAML Response</div></div><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><div style="border: 1pt solid rgb(156, 101, 0); padding: 2pt;" class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; line-height: 12pt; background-color: rgb(255, 235, 156);" class=""><b class=""><span style="font-size: 10pt;" class="">CAUTION:</span></b><span style="font-size: 10pt;" class=""><span class="Apple-converted-space"> </span>This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to<span class="Apple-converted-space"> </span><a href="mailto:IThelp@uoguelph.ca" style="color: blue; text-decoration: underline;" class="">IThelp@uoguelph.ca</a></span></div></div><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><div class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">No... TBH, I have never heard of it...</div><div class=""><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">TAC is hyper-asserting that the issue is time mismatch between CUCM/CUC and ADFS... </div></div><div class=""><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div class=""><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Jonathan</div></div></div><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><div class=""><div class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">On Thu, Sep 16, 2021 at 4:08 PM Benjamin Turner <<a href="mailto:benmturner@hotmail.com" style="color: blue; text-decoration: underline;" class="">benmturner@hotmail.com</a>> wrote:</div></div><blockquote style="border-style: none none none solid; border-left-width: 1pt; border-left-color: rgb(204, 204, 204); padding: 0in 0in 0in 6pt; margin-left: 4.8pt; margin-right: 0in;" class=""><div class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Have you tried to run a SAML Tracer?<span class="Apple-converted-space"> </span></div><div class=""><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div id="x_gmail-m_6287419307271280829ms-outlook-mobile-signature" class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Sincerely,<br class="">Benjamin M. Turner</div></div><div class="x_MsoNormal" align="center" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; text-align: center;"><hr size="2" width="98%" align="center" class=""></div><div id="x_gmail-m_6287419307271280829divRplyFwdMsg" class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span style="" class="">From:</span></b><span style="" class=""><span class="Apple-converted-space"> </span>cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline;" class="">cisco-voip-bounces@puck.nether.net</a>> on behalf of Jonathan Charles <<a href="mailto:jonvoip@gmail.com" target="_blank" style="color: blue; text-decoration: underline;" class="">jonvoip@gmail.com</a>><br class=""><b class="">Sent:</b><span class="Apple-converted-space"> </span>Thursday, September 16, 2021 4:56:48 PM<br class=""><b class="">To:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline;" class="">cisco-voip@puck.nether.net</a><span class="Apple-converted-space"> </span><<a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: blue; text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip] Error Processing SAML Response</span></div><div class=""><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div></div><div class=""><div class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">So, users are randomly getting the above error when logging into CUCM UCMUser or CUC Inbox... we are also getting it using AD credentials into admin pages for CUCM/CUC/etc.</div><div class=""><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">For a user, it will work find repeatedly, then you will get the error, close your browser, and reopen, still get the error for a few minutes. Then later it will work. When a user is affected, other users work fine.</div><div class=""><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">TAC is saying it is an NTP issue, however, NTP between CUCM 12.5 and IdP (ADFS 2.0) is fine.</div></div><div class=""><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Pings are around 1ms between servers.</div></div><div class=""><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Any ideas?</div></div><div class=""><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div class=""><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div class=""><div style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Jonathan</div></div><div class=""><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div class=""><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div class=""><p class="x_MsoNormal" style="margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div></div></div></div></div></blockquote></div></div></div></div><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class="">_______________________________________________</span><br style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class="">cisco-voip mailing list</span><br style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class=""><a href="mailto:cisco-voip@puck.nether.net" class="">cisco-voip@puck.nether.net</a></span><br style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class=""><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" class="">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span></div></blockquote></div><br class=""></body></html>