<div dir="ltr">
<div dir="ltr"><div>Mostly because we are using multiple ranges with
different NPAs NXXs and our original design called for 3 VoiceMail
Profiles, One for Call Handlers, One for Users With Mailbox and One for
No VM at all. <br></div><div><br></div><div>2 systems ago on call manager 9 we used 5 digit DNs with VM boxes built with 5 digit DNs to match. <br></div><div><br></div><div>1
system ago I brought them to 10 digit DIDs and set up a series of
Number expansions to allow intra-site 5 digit dialing and built the VM
boxes with 10 digit dids to match. <br></div><div><br></div><div>This
iteration I brought them to Full +E164 and took advantage of the
Alternate Extension settings on each line to get 10 and 5 digit dialing
working. <br></div><div><br></div><div>What I didn't realize was how
much trouble I was going to have with unity this time around. With the
number expansions unity was always receiving the same number regardless
of if i dialed 5 or 10 digits. On my new build unity is getting 11, 10
and 5 digits and without setting alternate extensions on the unity side
has no idea what to do with them. Additionally due to our size I cant
set the 5 digit alternate extension on unity because we are going to run
into overlap with multiple sites. Call manager addresses this with CSS
and Partitions, Unity has the same feature but what I can't figure out
is how to get unity to understand this is a 5 digit for site A not a 5
digit for site C when all it gets from call manager is 5 digits.</div><div><br></div><div>So
what I've decided to do is Bills and Andrew's suggestions of using a
Voicemail Profile Mask. I'm going to have to build one for each site and
a few sites are going to have multiple depending on their NPA and NXX
but it's the cleanest way to do this I've found so far and with Bulk
admin I can get it done quickly. <br></div><div><br></div><div>Florian I am going to look into your suggestion more but I've never used one yet so it's going to be an interesting read. <br></div>
<div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><span class="gmail-im"><p><span style="color:rgb(0,0,0)">Thanks,</span></p><p><span style="color:rgb(0,0,0)"><span style="font-size:20pt;font-family:"Freestyle Script"">Austin John Williams</span></span></p><p><span style="color:rgb(0,0,0)">Email: <a href="mailto:austinwilly@gmail.com" target="_blank">austinwilly@gmail.com</a></span></p></span><p><span style="color:rgb(0,0,0)">Phone: <a href="tel:7632861445" value="+17632861445" target="_blank">7632861445</a></span></p></div></div></div></div></div><div class="gmail-yj6qo gmail-ajU"><div id="gmail-:2ww" class="gmail-ajR" role="button" tabindex="0" aria-label="Hide expanded content" aria-expanded="true"><img class="gmail-ajT" src="https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif"></div></div><div class="gmail-adL"><br></div></div><div class="gmail-HOEnZb gmail-adL"><div class="gmail-im"><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Oct 8, 2021 at 8:33 AM Andrew, Derek <<a href="mailto:derek.andrew@usask.ca" target="_blank">derek.andrew@usask.ca</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;font-size:10pt;color:rgb(0,0,0)">
While you posted a very interesting question, I wanted to ask why you didn't use </div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;font-size:10pt;color:rgb(0,0,0)">
Advanced Features>Voicemail>Voice Mail Profile Configuration</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;font-size:10pt;color:rgb(0,0,0)">
to set a mask when sending the call to Unity.</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;font-size:10pt;color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;font-size:10pt;color:rgb(0,0,0)">
d</div>
<div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;font-size:10pt;color:rgb(0,0,0)">
<br>
</div>
<div id="gmail-m_7778387706915546487gmail-m_-4513375391941301613Signature">
<div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<span style="color:rgb(32,33,36);font-family:Arial,Helvetica,sans-serif;font-size:small;text-align:start;background-color:rgb(255,255,255);display:inline">Copyright 2021 Derek Andrew (excluding quotations)</span><br>
<br style="color:rgb(32,33,36);font-family:Arial,Helvetica,sans-serif;font-size:small;text-align:start">
<span style="font-family:Arial,Helvetica,sans-serif"></span><span style="color:rgb(32,33,36);font-family:Arial,Helvetica,sans-serif;font-size:small;text-align:start;background-color:rgb(255,255,255);display:inline">+1 306 966 4808</span></div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<span style="text-align:start;background-color:rgb(255,255,255);display:inline;font-size:9pt">Communication and Network Services</span></div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<span style="text-align:start;background-color:rgb(255,255,255);display:inline;font-size:9pt">IT Security Risk and Compliance</span><br>
<span style="margin:0px;font-size:small;font-family:Arial,Helvetica,sans-serif;color:rgb(32,33,36);text-align:start;background-color:rgb(255,255,255);display:inline">Information Communication and Technology Services</span><br style="color:rgb(32,33,36);font-family:Arial,Helvetica,sans-serif;font-size:small;text-align:start">
<span style="color:rgb(32,33,36);font-family:Arial,Helvetica,sans-serif;font-size:small;text-align:start;background-color:rgb(255,255,255);display:inline">University of Saskatchewan</span></div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<span style="font-family:Arial,Helvetica,sans-serif;font-size:9pt">120 Peterson Building</span>
<div><span style="font-family:Arial,Helvetica,sans-serif;font-size:9pt">54 Innovation Boulevard</span></div>
<div><span style="color:rgb(32,33,36);font-family:Arial,Helvetica,sans-serif;font-size:small">Saskatoon,Saskatchewan,Canada. S7N 4L</span><span style="color:rgb(32,33,36);font-family:Arial,Helvetica,sans-serif;font-size:9pt">5</span><br>
</div>
<div><span style="color:rgb(32,33,36);font-family:Arial,Helvetica,sans-serif;font-size:small"><br>
</span></div>
<div><span style="color:rgb(32,33,36);font-family:Arial,Helvetica,sans-serif;font-size:small"><span style="color:rgb(51,51,51);font-family:Arial,Helvetica,sans-serif;font-size:9pt;font-weight:300;background-color:rgb(255,255,255);display:inline">The
definition of hell is a place where nothing connects with nothing. - T.S.Eliot in a commentary on Dante’s Inferno</span><br>
</span></div>
</div>
</div>
</div>
</div>
<div>
<hr style="display:inline-block;width:98%"></div></div></blockquote></div></div></div>
</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Oct 6, 2021 at 10:38 AM Florian Kroessbacher <<a href="mailto:florian.kroessbacher@gmail.com">florian.kroessbacher@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div>
<div name="messageBodySection">
<div dir="auto">Hy<br>
<br>
what is in the SIP Message towards the Unity. Is there the Fully DN in the Message, so u should be able to change the forwarding Information to thst value on the SIP Trunk to Unity with a LUA Script</div>
</div>
<div name="messageReplySection">Am 5. Okt. 2021, 22:19 +0200 schrieb Austin Williams <<a href="mailto:austinpucknether@gmail.com" target="_blank">austinpucknether@gmail.com</a>>:<br>
<blockquote type="cite" style="border-left:thin solid grey;margin:5px;padding-left:10px">
<div dir="ltr">Hi All,<br>
<br>
We are running into an issue and have sought help from Cisco TAC who has not been able to help us on this issue. Currently we are running a Full +E164 numbering Plan with both 5 digit Enterprise Alternate numbers and +E.164 Alternate numbers. So to give an example of a Test phone I have set up:<br>
<br>
<ul>
<li>Directory number: \+150259663629</li>
<li>Enterprise Alt</li>
<ul>
<li>Number Mask: XXXXX</li>
<li>Alternate Number: 63629</li>
<li>Route Partition: 9999-EALT-PT</li>
</ul>
<li>+E.164 Alternate Number</li>
<ul>
<li>Number Mask: XXXXXXXXXX </li>
<li>Alternate Number: 5025966329</li>
<li>Route Partition: 0-KHC-EntAltExt</li>
</ul>
</ul>
<br>
When this phone is dialed by either the 5 digit or 10 digit and forwards to voicemail the redirected and last redirected number that Unity Receives is the Dialed number, either the 5 digit or 10 digit, and as we have not configured ALT extensions on the mailboxes it fails to find the correct box. If I set the Alt ext on each Unity mail box it does function and I can do that for the 10 digit, I am going to run into an Issue setting the 5 digit as an Alt extension on the mailboxes as we are going to overlap on multiple sites.<br>
<br>
What we are trying to do is find a way to tell the call manager to send the full +1XXXXXXXXXX as the Last Redirected Number when either the 11 digit full, 10 digit or 5 digit number is dialed. We have tried a <i>Called Number Transformation</i> to no result and have messed with the device pool setting <i>“Redirected transformation CSS”</i> on a test DP to no effect either.<br>
<br>
Does anyone have any suggestions<br>
<br>
CUCM version: 12.5.1.14900-63<br>
Unity Version: 12.5.1.14900-45<br>
<br>
<div>Our Unity mailboxes are built with +1XXXXXXXXXX as their D</div>
<div><br></div>
<div>
<div>
<div dir="ltr">
<div dir="ltr">
<div>
<div dir="ltr">
<p><span style="color:rgb(0,0,0)">Thanks,</span></p>
<p><span style="color:rgb(0,0,0)"><span style="font-size:20pt;font-family:"Freestyle Script"">Austin John Williams</span></span></p>
<p><span style="color:rgb(0,0,0)">Email: <a href="mailto:austinwilly@gmail.com" target="_blank">austinwilly@gmail.com</a></span></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
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