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I know you didn’t ask for solutions… however, you might consider throwing an SDWAN appliance in front of the Expressway. The forward error correction capabilities might help with the jitter / lack of end to end EF queue.</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of Matthew Huff <mhuff@ox.com><br>
<b>Sent:</b> Monday, October 11, 2021 12:38:42 PM<br>
<b>To:</b> cisco-voip@puck.nether.net <cisco-voip@puck.nether.net><br>
<b>Subject:</b> [cisco-voip] MRA voice quality issues with Optimum/Altice</font>
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<p class="x_MsoNormal">A continuing problem we have is voice quality issues with our users<span style="">
</span>on Optimum/Altice. Garbled and dropped speech are common. I’ve played around with different codes without much success. Opus appears to work as well as any others. We are directly peered with
<span class="x_SpellE">Lightpath</span>, and the traceroutes show a direct path, so it’s not an issue with congestion at a peering point. We don’t have any issue with Verizon or Spectrum users.</p>
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<p class="x_MsoNormal">Not really looking for any solutions, as it’s likely a issue with Optimum, but I was curious if this is a common issue.</p>
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<p class="x_MsoNormal">BTW, don’t get me started with the Altice One service. The issues with their router alone is horrid.</p>
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<p class="x_MsoNormal"><b><span lang="EN-GB" style="font-family:"Arial",sans-serif; color:#1F497D">Matthew Huff</span></b><span lang="EN-GB" style="font-family:"Arial",sans-serif; color:#1F497D"> | Director of Technical Operations | OTA Management LLC</span></p>
<p class="x_MsoNormal"><span lang="EN-AU" style="font-size:4.0pt; font-family:"Arial",sans-serif; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><i><span lang="EN-GB" style="font-family:"Arial",sans-serif; color:#1F497D">Office: 914-460-4039</span></i></p>
<p class="x_MsoNormal"><i><span lang="EN-GB" style="font-family:"Arial",sans-serif; color:#1F497D"><a href="mailto:mhuff@ox.com"><span style="color:#0563C1">mhuff@ox.com</span></a> | </span></i><i><span lang="EN-GB" style="font-family:"Arial",sans-serif"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ox.com%2F&data=04%7C01%7C%7Cbafe52496a19481c978408d98cd5f7cf%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637695672879337075%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1oCsCmEgQqIGcnVbVfm8A03mSd2LJl99y5d0psjMJ7g%3D&reserved=0" originalsrc="http://www.ox.com/" shash="rI2x2XpT3WwhQKyDnrQT0mb3hQnCKM963jRKib+pXOWrBxT9l9Cc/+80Yr0WU7CIFHOVr4ZYlrcOMDk7DdZdVpI0GWTAnwCBTJpBbx8vmWeqIhVxjMQEmMOCg1EGceS9RrUrXP3VEiH7wePJtYYiXCvGgIzsQxvujmgk/Ix1R04="><span style="color:#0563C1">www.ox.com</span></a><span style="color:#1F497D"></span></span></i></p>
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