<div dir="ltr">So, the doco for connecting the Webex Serviceability Connector to the UCCX says the following:<div><p class="gmail-ph gmail-cmd" style="margin:6px 0px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:1.4em;font-family:CiscoSans,Arial,sans-serif;vertical-align:baseline;color:rgb(88,88,91)"><font size="1"><span class="gmail-ph gmail-b" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline">For Cisco Unified Communications Manager, IM and Presence Service, UCCX, and other VOS (Voice Operating System) products</span>:</font></p><ol type="a" class="gmail-ol gmail-substeps" style="margin:12px 0px 12px 15px;padding:0px;border:0px;font-variant-numeric:inherit;font-variant-east-asian:inherit;font-stretch:inherit;line-height:inherit;font-family:CiscoSans,Arial,sans-serif;vertical-align:baseline;list-style:outside none lower-alpha;color:rgb(88,88,91)"><li class="gmail-li gmail-substep gmail-substepexpand" style="margin:0px 0px 6px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;line-height:1.4em;font-family:inherit;vertical-align:baseline"><p class="gmail-ph gmail-cmd" style="margin:6px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;line-height:1.4em;font-family:inherit;vertical-align:baseline"><font size="1">From Cisco Unified CM Administration on your publisher node, go to <span class="gmail-ph gmail-menucascade" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline"><span class="gmail-ph gmail-uicontrol" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline">User Managment</span> > <span class="gmail-ph gmail-uicontrol" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline">User Settings</span> > <span class="gmail-ph gmail-uicontrol" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline">Access Control Group</span></span>, click <span class="gmail-ph gmail-uicontrol" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline">Add New</span>, enter a name (for example, Serviceability Connector Group), and then click <span class="gmail-ph gmail-uicontrol" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline">Save</span>.</font></p></li><li class="gmail-li gmail-substep gmail-substepexpand" style="margin:6px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;line-height:1.4em;font-family:inherit;vertical-align:baseline"><p class="gmail-ph gmail-cmd" style="margin:6px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;line-height:1.4em;font-family:inherit;vertical-align:baseline"><font size="1">From the <span class="gmail-ph gmail-uicontrol" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline">Related Links</span>, click <span class="gmail-ph gmail-uicontrol" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline">Assign Role to Access Control Group</span>, and then click <span class="gmail-ph gmail-uicontrol" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline">Go</span>. Click <span class="gmail-ph gmail-uicontrol" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline">Assign Role to Group</span>, choose the following roles, and then click <span class="gmail-ph gmail-uicontrol" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline">Add Selected</span>:</font></p><ul class="gmail-ul" style="font-weight:inherit;font-style:inherit;font-variant:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;margin:12px 0px;padding:0px;border:0px;vertical-align:baseline;list-style:outside none disc"><li class="gmail-li" style="margin:0px 0px 6px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;line-height:1.4em;font-family:inherit;vertical-align:baseline"><p class="gmail-p" style="margin:6px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;line-height:1.4em;font-family:inherit;vertical-align:baseline"><span class="gmail-ph gmail-uicontrol" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline"><font size="1">Standard AXL API Access</font></span></p></li><li class="gmail-li" style="margin:6px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;line-height:1.4em;font-family:inherit;vertical-align:baseline"><p class="gmail-p" style="margin:6px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;line-height:1.4em;font-family:inherit;vertical-align:baseline"><span class="gmail-ph gmail-uicontrol" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline"><font size="1">Standard CCM Admin Users</font></span></p></li><li class="gmail-li" style="margin:6px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;line-height:1.4em;font-family:inherit;vertical-align:baseline"><p class="gmail-p" style="margin:6px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;line-height:1.4em;font-family:inherit;vertical-align:baseline"><span class="gmail-ph gmail-uicontrol" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline"><font size="1">Standard CCMADMIN Read Only</font></span></p></li><li class="gmail-li" style="margin:6px 0px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;line-height:1.4em;font-family:inherit;vertical-align:baseline"><p class="gmail-p" style="margin:6px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;line-height:1.4em;font-family:inherit;vertical-align:baseline"><span class="gmail-ph gmail-uicontrol" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:700;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline"><font size="1">Standard ServiceAbility</font></span></p></li></ul><div style=""><font size="1"><b><a href="https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/hybridservices/serviceability/cmgt_b_deployment-guide-spark-hybrid-service-connector/cmgt_b_deployment-guide-spark-hybrid-service-connector_chapter_00.html">https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/spark/hybridservices/serviceability/cmgt_b_deployment-guide-spark-hybrid-service-connector/cmgt_b_deployment-guide-spark-hybrid-service-connector_chapter_00.html</a></b><br></font></div></li></ol><div><font color="#58585b" face="CiscoSans, Arial, sans-serif" size="1"><b><br></b></font></div><div><font color="#58585b" face="CiscoSans, Arial, sans-serif">This is clearly not referencing UCCX itself, since the menu options are clearly for CUCM...</font></div></div><div><font color="#58585b" face="CiscoSans, Arial, sans-serif"><br></font></div><div><font color="#58585b" face="CiscoSans, Arial, sans-serif">So, how do you connect the Serviceability Connector to UCCX? I tried adding an appadmin user, but the connector says invalid credentials for device (since Appadmin probably doesn't have AXL/SOAP access)</font></div><div><font color="#58585b" face="CiscoSans, Arial, sans-serif"><br></font></div><div><font color="#58585b" face="CiscoSans, Arial, sans-serif"><br></font></div><div><font color="#58585b" face="CiscoSans, Arial, sans-serif">Thanks!</font></div><div><font color="#58585b" face="CiscoSans, Arial, sans-serif"><br></font></div><div><font color="#58585b" face="CiscoSans, Arial, sans-serif"><br></font></div><div><font color="#58585b" face="CiscoSans, Arial, sans-serif">Jonathan</font></div></div>