<div dir="ltr">Just had my first TAC case with it... along with Cisco Intersight, TAC responded that they were pulling logs from UCS and CUCM and I didn't have to do anything at all... now, if I could just get it to talk to UCCX...<div><br></div><div><br></div><div>Jonathan</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Jun 3, 2020 at 11:39 PM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Never heard of it.  Looks like we're all learning something new from the list today.  Thanks for sharing.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Jun 3, 2020 at 7:54 PM Tim Smith <<a href="mailto:tim.smith@enject.com.au" target="_blank">tim.smith@enject.com.au</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">




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Hi guys,</div>
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Crossposting here possibly for some of you.</div>
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This tool is truly awesome. IMHO - If we all get on board, this will definitely help drastically decrease time to resolve TAC cases.</div>
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I'm sure that will benefit us all!</div>
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This works to collect pretty much everything TAC needs - i.e. you can shelve your RTMT collection process
<span id="gmail-m_-19540452057477803gmail-m_-7082452076917609248🙂">🙂</span></div>
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<span>Oh, it works with CUBE too!</span></div>
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<span style="color:rgb(0,0,0);font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt">Also, don't know if anyone is using TAC bot yet either, but I'm loving that too.</span><br>
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See below:</div>
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<span>If you are a hybrid Cisco UC customer with Webex Control Hub and On-Premise UC (CUCM, IMP, Expressway etc).<br>
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<div>Here is an amazing piece of kit that is currently flying a little under the radar.<br>
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<div>Meet the Cisco Webex Serviceability Connector!<br>
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<div>Deploy the serviceability connector on an on-premise Expressway. Then connect it to your on-premise CUCM, IMP, UCCX, Expressways.<br>
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<div>Add the Connector in your Control Hub, and now Cisco TAC will be able to interrogate your on-premise UC apps for diagnostics. (Including running debugs through the Collaboration Solutions Analyser - looking for common issues)<br>
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<span><a href="https://lnkd.in/g6caifH" id="gmail-m_-19540452057477803gmail-m_-7082452076917609248LPNoLP552228" target="_blank">https://lnkd.in/g6caifH</a></span><br>
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Cheers,</div>
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Tim</div>
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