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<p class="MsoNormal">Hmmmmm… what UCS servers you have. Intersight was not support on BE7h. for some silly reason.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As far as I know, you can only use the UCCx connector with Webex CC and not just regular control hub. And you can’t just get Webex CC for UCCx connector. And you can’t just buy Webex CC from anybody.
<o:p></o:p></p>
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<p class="MsoNormal">Did my account team get that wrong?<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip <cisco-voip-bounces@puck.nether.net>
<b>On Behalf Of </b>Jonathan Charles<br>
<b>Sent:</b> Friday, October 22, 2021 11:11 AM<br>
<b>To:</b> Anthony Holloway <avholloway+cisco-voip@gmail.com><br>
<b>Cc:</b> cisco-voip voyp list <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] Cisco Webex Serviceability Connector<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><b><span style="font-size:10.0pt;color:black">CAUTION:</span></b><span style="font-size:10.0pt;color:black"> This email originated from outside of the University of Guelph. Do not click links
or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to
<a href="mailto:IThelp@uoguelph.ca">IThelp@uoguelph.ca</a><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Just had my first TAC case with it... along with Cisco Intersight, TAC responded that they were pulling logs from UCS and CUCM and I didn't have to do anything at all... now, if I could just get it to talk to UCCX...<o:p></o:p></p>
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<p class="MsoNormal">Jonathan<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Jun 3, 2020 at 11:39 PM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Never heard of it. Looks like we're all learning something new from the list today. Thanks for sharing.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Jun 3, 2020 at 7:54 PM Tim Smith <<a href="mailto:tim.smith@enject.com.au" target="_blank">tim.smith@enject.com.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Hi guys,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Crossposting here possibly for some of you.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">This tool is truly awesome. IMHO - If we all get on board, this will definitely help drastically decrease time to resolve TAC cases.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">I'm sure that will benefit us all!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">This works to collect pretty much everything TAC needs - i.e. you can shelve your RTMT collection process
</span><span style="font-size:12.0pt;font-family:"Segoe UI Emoji",sans-serif;color:black">🙂</span><span style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Oh, it works with CUBE too!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Also, don't know if anyone is using TAC bot yet either, but I'm loving that too.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">See below:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">If you are a hybrid Cisco UC customer with Webex Control Hub and On-Premise UC (CUCM, IMP, Expressway etc).<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Here is an amazing piece of kit that is currently flying a little under the radar.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Meet the Cisco Webex Serviceability Connector!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Deploy the serviceability connector on an on-premise Expressway. Then connect it to your on-premise CUCM, IMP, UCCX, Expressways.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Add the Connector in your Control Hub, and now Cisco TAC will be able to interrogate your on-premise UC apps for diagnostics. (Including running debugs through the Collaboration Solutions Analyser
- looking for common issues)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;color:black"><a href="https://lnkd.in/g6caifH" target="_blank">https://lnkd.in/g6caifH</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Cheers,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Tim<o:p></o:p></span></p>
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<p class="MsoNormal">_______________________________________________<br>
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<p class="MsoNormal">_______________________________________________<br>
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<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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