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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">o.m. g. this is how I feel about that this morning. But also not surprised.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The thing about re-installing with the switches is that many of our clients (not that we want them to) go google for Jabber and install it without any switches whatsoever.
It’s found from a easily google’able url (although not directly navigateable) <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="https://www.webex.com/downloads/jabber.html">https://www.webex.com/downloads/jabber.html</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><img border="0" width="498" height="276" style="width:5.1875in;height:2.875in" id="Picture_x0020_1" src="cid:image001.gif@01D7E5C8.C7719A90" alt="Anger Inside Out GIFs | Tenor"></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Gary_Bates_Command_Solutions <gbates@commandsolutions.com.au>
<br>
<b>Sent:</b> Monday, November 29, 2021 7:08 PM<br>
<b>To:</b> Lelio Fulgenzi <lelio@uoguelph.ca><br>
<b>Cc:</b> 'Riley, Sean' <SRiley@robinsonbradshaw.com>; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] [External] Jabber Users Prompted To Accept Webex Cert<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><b><span lang="EN-AU" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">CAUTION:</span></b><span lang="EN-AU" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">
This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to
<a href="mailto:IThelp@uoguelph.ca">IThelp@uoguelph.ca</a><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hi Lelio<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">I was told by a Cisco rep its all to do with Cisco’s arrogant sales strategy, trying to get all on-prem users to switchover to either Hybrid Jabber / Hybrid Webex
or full cloud connection with Webex.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Unfortunately, it wasn’t communicated honestly and up front, my customer is very annoyed with Cisco and is slowly migrating towards MS Teams calling<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">I don’t see any “fixes” now, only the way we could solve it is following the procedure below<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Gary<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>>
<br>
<b>Sent:</b> Tuesday, 30 November 2021 10:18 AM<br>
<b>To:</b> <a href="mailto:gbates@commandsolutions.com.au">gbates@commandsolutions.com.au</a><br>
<b>Cc:</b> Riley, Sean <<a href="mailto:SRiley@robinsonbradshaw.com">SRiley@robinsonbradshaw.com</a>>;
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] [External] Jabber Users Prompted To Accept Webex Cert<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-AU"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-AU">They better come up with a better workaround to re-installing all our clients.
<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-AU"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-AU">If Jabber has a built in procedure, then they really need to make sure it works. <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-AU"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-AU">Why are we all of a sudden seeing these cert issues? <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-AU"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-AU">This downloading of fixes really needs to be curbed. <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-AU">Sent from my iPhone<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-AU"><o:p> </o:p></span></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-AU">On Nov 29, 2021, at 4:53 PM, Gary_Bates_Command_Solutions <<a href="mailto:gbates@commandsolutions.com.au">gbates@commandsolutions.com.au</a>> wrote:<o:p></o:p></span></p>
</blockquote>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal"><span lang="EN-AU" style="font-family:"Tahoma",sans-serif"></span><span lang="EN-AU">
</span><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><b><span lang="EN-AU" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">CAUTION:</span></b><span lang="EN-AU" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">
This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to
<a href="mailto:IThelp@uoguelph.ca">IThelp@uoguelph.ca</a><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hi there</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">We experienced this issue with our on-prem Jabber updates,</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Fix we applied was as follows:</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Do a “clean install” of Jabber (must delete cache files and uninstall old version)</span><span lang="EN-AU"><o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Wen installing new version, use this installation file with the switch at the end as below</span><span lang="EN-AU"><o:p></o:p></span></li></ol>
<p class="MsoListParagraph"><span lang="EN-AU"> <o:p></o:p></span></p>
<p class="MsoNormal"><span class="normaltextrun"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;background:white">msiexec.exe /i CiscoJabberSetup.msi CLEAR=1 EXCLUDED_SERVICES=WEBEX UPN_DISCOVERY_ENABLED=false</span></span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="normaltextrun"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;background:white"> </span></span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="normaltextrun"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;background:white">Our desktop team added a script to clear the cache folders on desktops with previous installations as
follows:</span></span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="normaltextrun"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;background:white"> </span></span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;text-autospace:none"><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black"> </span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:darkgreen">## Deleting
all “.\Cisco” folders found on local profiles</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;text-autospace:none"><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">
</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:blue">Write-Log</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">
</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:darkred">"-----> Deleting all `“.\Cisco`” folders found on local profiles"</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">
</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;text-autospace:none"><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black"> </span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:orangered">$users</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">
</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:darkgray">=</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">
</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:blue">Get-ChildItem</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">
</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:navy">-Path</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">
</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:darkred">"C:\Users"</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;text-autospace:none"><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">
</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:orangered">$users</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">
</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:darkgray">|</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">
</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:blue">ForEach-Object</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black"> {</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;text-autospace:none"><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">
</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:blue">Remove-Folder</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">
</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:navy">-Path</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">
</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:darkred">"C:\Users\</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">$(</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:orangered">$_</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:darkgray">.</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">Name)</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:darkred">\AppData\Local\Cisco"</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;text-autospace:none"><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">
</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:blue">Remove-Folder</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">
</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:navy">-Path</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">
</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:darkred">"C:\Users\</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">$(</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:orangered">$_</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:darkgray">.</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">Name)</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:darkred">\AppData\Roaming\Cisco"</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;text-autospace:none"><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:darkred"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<ol style="margin-top:0in" start="3" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l0 level1 lfo3;background:white;text-autospace:none">
<span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console"">In the service profile for Jabber, add the “ServiceDiscoveryExcludedServices
</span><span lang="EN-AU" style="font-size:9.0pt;font-family:Wingdings">à</span><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console""> WEBEX”</span><span lang="EN-AU"><o:p></o:p></span></li></ol>
<p class="MsoListParagraph" style="background:white;text-autospace:none"><span lang="EN-AU" style="font-size:9.0pt;font-family:"Lucida Console";color:black">This will ensure once Jabber is installed and configured, it will no longer try to connect to WEBEX
each time the user logins.</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="background:white;text-autospace:none"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;background:white"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;background:white">HTH</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;background:white"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;background:white">Gary</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Tuesday, 30 November 2021 8:24 AM<br>
<b>To:</b> Riley, Sean <<a href="mailto:SRiley@robinsonbradshaw.com">SRiley@robinsonbradshaw.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] [External] Jabber Users Prompted To Accept Webex Cert</span><span lang="EN-AU"><o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-AU"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU">I will likely be opening a case for this. We had a few. Our workstations are not configured to not get root very updates I’ve been told.
<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-AU"> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-AU">We’ve only had a few cases. <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-AU"> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-AU">Not sure this hasn’t made it to an advisory or bug or something. <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span lang="EN-AU"> <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-AU">Sent from my iPhone<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-AU"><br>
<br>
<o:p></o:p></span></p>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-AU">On Nov 29, 2021, at 1:04 PM, Riley, Sean <<a href="mailto:SRiley@robinsonbradshaw.com">SRiley@robinsonbradshaw.com</a>> wrote:<o:p></o:p></span></p>
</blockquote>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal"><span lang="EN-AU" style="font-family:"Tahoma",sans-serif"></span><span lang="EN-AU">
<o:p></o:p></span></p>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><b><span lang="EN-AU" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">CAUTION:</span></b><span lang="EN-AU" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">
This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to
<a href="mailto:IThelp@uoguelph.ca">IThelp@uoguelph.ca</a></span><span lang="EN-AU"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Did anyone come up with a solution to this, other than to tell the users to Accept the Cert?</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We are completely on prem with no webex services. Clients are v 12.9.6. I was able to reproduce the issue once using a test user account, but have
not been able to reproduce since, even after a Jabber reset. Most of my team is running Jabber v 14.x and we have not seen the cert warning.
</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Does a user declining the cert add it to the Untrusted Certificates store in Windows? Maybe that takes priority over a cert in the trusted store?
</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I have done the following, but we still have sporadic reports of the certificate warning from Jabber:</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo7"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Ensured the new IdenTrust Commercial Root CA 1 was in CUCM and services restarted on CUCM
and IM&P.</span><span lang="EN-AU"><o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo7"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Added the HydrantID Server CA O1 to the computers trusted store via GPO.</span><span lang="EN-AU"><o:p></o:p></span></li></ol>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks.</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>>
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Friday, November 12, 2021 3:17 PM<br>
<b>To:</b> Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>>; Gary Parker <<a href="mailto:G.J.Parker@lboro.ac.uk">G.J.Parker@lboro.ac.uk</a>>; Brian V <<a href="mailto:bvanbens@gmail.com">bvanbens@gmail.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] [External] Jabber Users Prompted To Accept Webex Cert</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU">Darn it. We've started seeing the alerts for some reason.
<br>
<br>
Can we just tell people to accept? Argh.<br>
<br>
<br>
-----Original Message-----<br>
From: cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>> On Behalf Of Lelio Fulgenzi<br>
Sent: Friday, November 12, 2021 8:45 AM<br>
To: Gary Parker <<a href="mailto:G.J.Parker@lboro.ac.uk">G.J.Parker@lboro.ac.uk</a>>; Brian V <<a href="mailto:bvanbens@gmail.com">bvanbens@gmail.com</a>><br>
Cc: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Subject: Re: [cisco-voip] [External] Jabber Users Prompted To Accept Webex Cert<br>
<br>
(a) do this<br>
(b) don't do this<br>
<br>
Is my favourite part!<br>
<br>
I remember when I first started, I had opened a case, then another, and got two very conflicting opinions from the TAC<br>
<br>
(a) TAC suggests using the T train for voice gateways<br>
(b) The TAC suggests staying away from T train for voice gateways<br>
<br>
Or something like that.<br>
<br>
When you're first starting out and have a crush on Cisco, it's very had to work through that.<br>
<br>
<br>
-----Original Message-----<br>
From: Gary Parker <<a href="mailto:G.J.Parker@lboro.ac.uk">G.J.Parker@lboro.ac.uk</a>>
<br>
Sent: Friday, November 12, 2021 5:24 AM<br>
To: Brian V <<a href="mailto:bvanbens@gmail.com">bvanbens@gmail.com</a>><br>
Cc: Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>>; NateCCIE <<a href="mailto:nateccie@gmail.com">nateccie@gmail.com</a>>; Johnson, Tim <<a href="mailto:johns10t@cmich.edu">johns10t@cmich.edu</a>>;
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Subject: Re: [cisco-voip] [External] Jabber Users Prompted To Accept Webex Cert<br>
<br>
CAUTION: This email originated from outside of the University of Guelph. Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, forward suspicious emails to
<a href="mailto:IThelp@uoguelph.ca">IThelp@uoguelph.ca</a><br>
<br>
<br>
Yeah, I had a suspicion at one point that this might be to do with the telemetry (which we’re sending), but the only reference I can find to the servers used for this is in the "Feature Configuration for Cisco Jabber 12.8†doc where it states that clients
connect to "metrics-a.wbx2.com†(also mentioning that you must install a GoDaddy root cert).<br>
<br>
We’ve been sending telemetry for some time and have not had this problem before, and the cert the client is erroring on is idbroker.webex.com (with the IdenTrust root).<br>
<br>
Fwiw, metrics-a.wbx2.com is a cname for ha-a-main.wbx2.com, which in turn is a cname for achm-main-ha-a-nlb-1d0e22049c746ef1.elb.us-east-2.amazonaws.com<br>
<br>
metrics-a.wbx2.com *does* have a GoDaddy root cert, and a wildcard server cert.<br>
<br>
What a mess!<br>
<br>
That bug also says:<br>
<br>
"b) Disable the telemetry call to Webex in the jabber-config xmlâ€<br>
<br>
…but then goes on to say:<br>
<br>
"This error/popup is not related to Telemetry. Even if you disable Telemetry on Jabber certificate pop up will continue to show.â€<br>
<br>
¯\_(ツ)_/¯ <br>
<br>
Gary<br>
<br>
> On 11 Nov 2021, at 22:57, Brian V <<a href="mailto:bvanbens@gmail.com">bvanbens@gmail.com</a>> wrote:<br>
> <br>
> Part of the workaround referenced in the Bug doesn't make sense. They reference adding some GoDaddy certs, but when you look at the URL they reference (*.wbx2.com) that is signed by Hydrant not Go Daddy.<br>
<br>
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<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif">_______________________________________________<br>
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